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Hinckley & Rugby Building Society: Savings reviews

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4.82

Based on 1,334 reviews, last reviewed 25th Feb 2025

4% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

13%

2%

0%

1%

Latest highest rating:

5

Rita at the H&R South Wigston branch Rita provided excellent support for us opening an additional account and moving money between accounts. She was friendly, helpfull with very good cust... Read more Reviewed on: 25th February 2025

Latest lowest rating:

1

I recently applied for a mortgage with HINCKLEY AND... I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpected... Read more Reviewed on: 4th October 2024

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1334)

Review of the Hinckley & Rugby Building Society, Savings:

Personal Service.

5

Ability to make an appointment to suit us was very good and enabled them to have all necessary documents to hand thereby saving time. Reviewed on: 31st December 2024

Reply from Hinckley & Rugby Building Society Hello and thank you for passing on your thoughts about the service you received from the Society. The option to book appointments is something we’re keen to offer our members, along with the ability to pop in without prior arrangement, ensuring we’re providing options to suit everyone. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 3rd January 2025

Speedy customer service

5

The overall application service was excellent. A short phone call from the Building Society was a security check on my application. Reviewed on: 4th March 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 6th March 2023

Great Customer Service

5

Opened a new savings account by post. Within a day Rita phoned me to confirm the account details and explained the next steps. Very friendly, very efficient, good interest rate. Top notch. Reviewed on: 4th March 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 6th March 2023

A pleasure doing business

5

I received very friendly and helpful service and my account was opened with the minimum of fuss. Everything was explained and my questions were answered knowledgeably. Reviewed on: 4th March 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 6th March 2023

Friendly & helpful

4

I opened a 30 day notice regular saver account. In order to do this I downloaded an application form and posted it off. I had a query about my application that was quickly resolved by email. Upon account opening i was telephoned by a friendly employee and we ran through some security checks and she gave me the necessary information to make my first deposit. The only reason for not giving full marks in this review is because I would prefer to be able to open the account online rather than by post. Reviewed on: 3rd March 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 6th March 2023

Excellent customer service

5

Received excellent customer service from Diane Harris from the Nuneaton branch who helped me sort out an issue when I made a mistake during my application for a Monthly Saver account, for which I was very grateful. Reviewed on: 3rd March 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 6th March 2023

Helpful and clear

5

The online site was easy to manoeuvre and the telephone caller clear and didn’t rush. Reviewed on: 3rd March 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 6th March 2023

Amazing service

5

Although there must be high demand at present, I was telephoned by a very polite and helpful staff member who updated me on the process and the timings. Above and beyond what I expected Reviewed on: 2nd March 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 3rd March 2023

Lovely to receive a phone call to confirm my account is open.

5

Applied by post for a Regular Saver Account and received a phone call to let me know the account has been opened - lovely to have the personal touch. Reviewed on: 1st March 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 2nd March 2023

Helpful. efficient service

5

Quick. courteous and helpful response Reviewed on: 1st March 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 2nd March 2023

Excellent service

5

Quick, efficient feed back over the phone. Reviewed on: 1st March 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 2nd March 2023

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