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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.86 (1995 reviews)

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4.86

Based on 1,995 reviews, last reviewed 21st Apr 2026

515% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

86%

11%

Latest highest rating:

5

So nice to speak real, friendly and helpful people I like to talk to real people and the staff I spoke to at H&R were great Reviewed on: 21st April 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1995)

Excellent friendly service

Rang customer service to set up a nominated bank account for my savings. Jennifer was polite, friendly and thorough with my request. All set up in timely fashion, very helpful thank you Reviewed on: 6th February 2026

Reply from Hinckley & Rugby Building Society Hi Tessa. Thank you for taking the time to share your feedback. We’re delighted to hear that Jennifer was polite, friendly and thorough in helping you set up your nominated bank account, and that everything was completed promptly. We’ll be sure to pass on your kind comments — they’ll be greatly appreciated. Thank you for choosing us. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 18th February 2026

Always a pleasure to visit our local building society.

Always a pleasure to visit our local building society. The staff are always very welcoming and helpful. Reviewed on: 5th February 2026

Reply from Hinckley & Rugby Building Society Hi Cheryl. Thank you for your lovely feedback. We’re so pleased to hear that our team were friendly, explained everything clearly, and were able to help with registering for the app. Providing a personal service is very important to us, so it’s wonderful to know this made a difference to your experience. Thank you for your support. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 18th February 2026

Excellent personal service

Very friendly staff. Everything explained in detail. Advice given about the app and how to register excellent. I always receive an especially personal service. Reviewed on: 5th February 2026

Reply from Hinckley & Rugby Building Society Hi Sue. Thank you very much for your kind feedback. We’re delighted to hear that you found our team friendly and that everything was explained clearly and in detail. It’s also great to know that the guidance provided on registering for and using the app was helpful. Thank you for your continued support, and please don’t hesitate to get in touch if we can assist you further. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 18th February 2026

I would recommend the Rugby Branch to anybody.

Very simple to make an appointment which was very prompt. Very good advice given and every question we had was answered. We were made very welcome by extremely pleasant staff. The personal touch and to be able to speak directly to a person makes all the difference. Reviewed on: 5th February 2026

Reply from Hinckley & Rugby Building Society Hi David. Thank you so much for your thoughtful feedback. It's great hear that you found it easy to arrange your appointment and that you were seen promptly. It’s wonderful to know that our team provided clear advice, answered all your questions, and made you feel genuinely welcome. Thank you for choosing us, and we look forward to supporting you again in the future. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 18th February 2026

Very helpful and informative staff

Very helpful and informative staff Reviewed on: 5th February 2026

Reply from Hinckley & Rugby Building Society Hi Ann. Thank you for taking the time to share your feedback. We’re delighted to hear that you found our team helpful and informative. Providing clear guidance and supportive service is something we’re very proud of, so it’s wonderful to know this was reflected in your experience. Your comments mean a great deal to us and to our staff. Thank you for being a valued member, and please don’t hesitate to contact us if we can help you further. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 18th February 2026

Very good customer service

Alice was very helpful and efficient Reviewed on: 5th February 2026

Reply from Hinckley & Rugby Building Society Hi Meg. Thank you for your kind feedback. We’re so pleased to hear that Alice was helpful and efficient in supporting you. Providing clear and timely service is very important to us, and it’s great to know that Alice delivered this during your experience. We’ll be sure to share your comments with her. Please do get in touch if we can assist you further. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 18th February 2026

A good experience in Nuneaton.

Diane was courteous, provided thorough information and walked us through the process of form filling. Reviewed on: 4th February 2026

Reply from Hinckley & Rugby Building Society Hi Phil. Thank you very much for taking the time to share your feedback. We’re delighted to hear that Diane was courteous, thorough, and able to guide you clearly through the form-filling process. Providing supportive, easy-to-understand assistance is something we’re very proud of, and it’s wonderful to know this was reflected in your experience. We’ll be sure to pass your kind comments on to Diane. Please get in touch if we can help you further. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 18th February 2026

Excellent efficient and friendly service

Excellent efficient and friendly face to face with Jade Reviewed on: 2nd February 2026

Reply from Hinckley & Rugby Building Society Hi Greg. Thank you for your excellent feedback. We’re delighted to hear you had an efficient and friendly face-to-face experience with Jade. We’ll be sure to pass on your kind comments to her. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th February 2026

The adviser I saw had excellent communication skills...

The adviser I saw had excellent communication skills, acted in a professional manner and took time to explain the options, Reviewed on: 30th January 2026

Reply from Hinckley & Rugby Building Society Hi Anthea. Thank you for your kind feedback. We’re really pleased to hear that our adviser communicated clearly, acted professionally, and took the time to explain your options. We’re glad we could support you. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th February 2026

Very knowledgeable staff.

Very knowledgeable staff. Always friendly and helpful. Reviewed on: 29th January 2026

Reply from Hinckley & Rugby Building Society Hi De. Thank you for your kind feedback. We’re really pleased to hear that you found our team knowledgeable, friendly, and helpful. We’ll be sure to share your comments —they’ll really appreciate it. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th February 2026

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