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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1330 reviews)

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4.82

Based on 1,330 reviews, last reviewed 14th Feb 2025

34% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Very easy to open accounts and staff very helpful Very easy to open accounts and staff very helpful Reviewed on: 14th February 2025

Latest lowest rating:

1

I recently applied for a mortgage with HINCKLEY AND... I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpected... Read more Reviewed on: 4th October 2024

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1330)

Review of the Hinckley & Rugby Building Society, Savings:

Really friendly people, who were not rushed and very...

Really friendly people, who were not rushed and very polite and helpful, regarding accounts , a credit to the company. Reviewed on: 3rd January 2025

Reply from Hinckley & Rugby Building Society Hello Dawn, Thank you for taking the time to tell us about your visit to our branch in Nuneaton and how you were treated by the team. It’s always great to hear about our people providing polite and helpful service to our members, who are of course, always, our priority. We are very proud of our branch teams, and we will ensure this feedback is shared with the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 13th January 2025

Liam is a star..

I was very anxious having resposibility to put my late daughters money away for my Grandaughters future. I sent off the forms and then got a call from Liam at your Castle Street branch .Never have i been so nicely treated and spoken to by anyone. He is a credit to your building society ,and put me so at ease that i feel i have the trust in Hinckley & Rugby that i made a good choice .I would go as far as to say he is a jewel in your crown . Reviewed on: 18th June 2024

Reply from Hinckley & Rugby Building Society Hello Yvonne, Firstly, please let me pass on my sincere sympathies for the loss of your daughter, it must be so incredibly difficult. Under the circumstances the fact you have taken the time to tell us about the service you received from Liam is so appreciated and unexpected. However, we are, of course, extremely grateful you did and also very pleased to hear that Liam was able to assist you and make you feel at ease while dealing with an incredibly hard job. I will ensure your comments are shared with Liam and his team, who I am confident will also really appreciate your kind words. Thank you again for this extremely appreciated feedback. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th July 2024

really friendly helpful staff that gave a fast service

really friendly helpful staff that gave a fast service Reviewed on: 18th June 2024

Reply from Hinckley & Rugby Building Society Hi Lottie, Thanks for taking the time to send us your feedback on the service you received from our branch team in Castle Street. It’s great to hear you felt you found our staff to be friendly and efficient. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th July 2024

A Refreshing Experience

The assistant who served me could not have been more helpful! She saved me missing out on an interest rate, explained how online payments can now be made. Very impressed! Reviewed on: 18th June 2024

Reply from Hinckley & Rugby Building Society Hello Ben, Thank you for comments on the service you received in our Broughton Astley branch. It’s always encouraging to hear our staff sharing their knowledge to ensure the best possible outcome for our members, which is, of course, our main aim. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th July 2024

Opening account.

Was very easy opening account, and a fairly local branch if I needed to visit, but everything was completed over the phone, security checks etc. Reviewed on: 11th June 2024

Reply from Hinckley & Rugby Building Society Hello Leocar It’s great to hear you found our account opening process over the phone efficient and easy. We’d be more than happy to welcome you in our branch whenever you’d like to speak to us face to face or would like to utilise our in-branch services. Thank you for choosing the Society to look after your savings. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 19th June 2024

Jeanette looked after me and my savings, with expert...

Jeanette looked after me and my savings, with expert ease! I'm looking forward to my next meeting! Reviewed on: 11th June 2024

Reply from Hinckley & Rugby Building Society Hello, Thank you taking the time to pass on your comments about the service you received from Jeanette. She is a real asset to the team, we’re very pleased you felt you were in capable hands, and that you’re already thinking about your next visit. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 19th June 2024

Friendly service

On my latest visit all the staff were very helpful and it was nice to recieve a one to one service Reviewed on: 11th June 2024

Reply from Hinckley & Rugby Building Society Hi Wendy Thank you for providing your thoughts on the service you received at our Rugby branch. We pride ourselves on a truly personal service, and our teams will happily take the time to speak to you privately should you need to. It’s good to hear you left our offices satisfied with your visit. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 19th June 2024

Great customer service

Lucy's customer service was excellent. She was polite, professional and didn't mind engaging in a laugh. Reviewed on: 7th June 2024

Reply from Hinckley & Rugby Building Society Hi Gary Thanks for taking the time to provide your feedback. It’s great to hear you were happy with your trip to our Coalville branch, and the service you received from Lucy. Always nice to find capable people with a little personality isn’t it. I will happily pass on your comments to her directly. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 19th June 2024

Little if no waiting time when contacting them by ph...

Little if no waiting time when contacting them by phone. Always polite and helpful. Reviewed on: 4th June 2024

Reply from Hinckley & Rugby Building Society Hi Pauline, thank you for your comments regarding our service levels. We aim to ensure all calls are answered promptly and, of course, that the service you receive is of a high standard. It’s great to hear you found the team both friendly and helpful. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 5th June 2024

Personable and informative

Very pleasant interactions over the phone, felt personable and kept me on the loop Reviewed on: 3rd June 2024

Reply from Hinckley & Rugby Building Society Hi James, Thanks so much for your feedback, it’s great to hear you found the service you received over the phone from our team retained the personal approach we offer in branch. We take pride in the service we provide to our members, no matter how they choose to deal with us, so it’s always encouraging to receive these types of comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 5th June 2024

Welcoming branch

Welcoming branch where my privacy was respected. Reviewed on: 1st June 2024

Reply from Hinckley & Rugby Building Society Thank you for taking the time to pass on your comments regarding our Lutterworth branch – we’re very happy to hear you felt welcomed and your privacy respected. We understand the conversations we have with our members can often be of a personal nature so aim to provide whatever setting makes the individual feel comfortable. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 5th June 2024

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