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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1347 reviews)

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4.81

Based on 1,347 reviews, last reviewed 11th Mar 2025

22% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Personal service Bev from Nuneaton phoned to advise me I'd not sent all the necessary documents and was most helpful when I visited the office Reviewed on: 11th March 2025

Latest lowest rating:

1

Disgraceful service, waiting for complaints team. Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to operate my posta... Read more Reviewed on: 6th March 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1347)

Review of the Hinckley & Rugby Building Society, Savings:

Great branch

Helpful and friendly staff, easy experience of opening an accounr Reviewed on: 1st December 2024

Reply from Hinckley & Rugby Building Society Hello and thank you for taking the time to pass on your comments about our Rugby branch. It’s great to hear you found the account opening process straightforward and our staff friendly. We look forward to serving you in the future, please do not hesitate to reach out if we can be of any further assistance. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 11th December 2024

Help at the Nuneaton Branch

I visited the Nuneaton Branch for advice on applying for an ISA and completing the application form I had downloaded from the internet. Diane was very helpful and friendly and helped me complete the application form and did an electronic identity check while i waited. I was very happy with the whole experience. Reviewed on: 15th July 2024

Reply from Hinckley & Rugby Building Society Hi Paul Thanks for your thoughts on the service you received from Diane at our Nuneaton office. We’re very pleased to hear she was able to assist you with your ISA application and you found her to be friendly and helpful. We think she’s great too! Should you require any further assistance in the future please do not hesitate to contact us or pop into branch where Diane and the team will be more than happy to help. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 1st August 2024

Treated with courtesy and respect, everything explai...

Treated with courtesy and respect, everything explained in an understandable way Reviewed on: 15th July 2024

Reply from Hinckley & Rugby Building Society Hi Adrian Thank you for your feedback. It’s imperative we ensure our customers understand our products and services, so we’re delighted to hear about the service you received and the impression our team had on you. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th July 2024

another bank only offered a low interest rate

Neede an account to place money from a maturity at another bank.offered a regular saver acc by Jo. Went back in to open it with Diane and the service I received was excellent. Friendly staff at all times and nothing is too much Troy for them. Reviewed on: 15th July 2024

Reply from Hinckley & Rugby Building Society Hello Frank Thanks for your feedback regarding the service you received from Jo and Diane. It’s fantastic to hear you always find the team helpful and friendly. It’s also great to hear you chose to open a Regular Saver with the Society. We look forward to welcoming you to our branch in the future and helping you build that savings pot! If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th July 2024

EXCELLENT REGULAR SAVINGS ACCOUNT

HAD AN ACCOUNT AT ANOTHER BANK MATURING BUT INTEREST WAS LOW. SPOKE TO JO ABOUT MONTHLY SAVINGS AND SHE TOLD US ABOUT THEIR REGULAR SAVER. WENT IN THE FOLLOWING WEEK AND SPOKE TO DIANE ABOUT AN APPOINTMENT TO OPEN TWO ACCS AND AS THEY WERE QUIET SHE OFFERED TO DO THEM STRAIGHT AWAY. SERVICE FROM THE WHOLE TEAM IN NUNEATON S ALWAYS EXCELLENT. THEY ARE A LOVELY BUNCH OF LADIES. Reviewed on: 15th July 2024

Reply from Hinckley & Rugby Building Society Hi Gillian Thank you for taking the time to pass on your feedback regarding our team in Nuneaton. We’re very happy to hear you were pleased with the products we were offering and also the service you received from Jo and Diane. Thank you for choosing to save with the Society, our team are always happy to help so please don’t hesitate to pop in if you ever have any queries or require any further assistance. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th July 2024

Changing ISA and bond

Staff were very helpful and polite especially Liam who sorted us out Reviewed on: 21st June 2024

Reply from Hinckley & Rugby Building Society Hello Dale, Thank you so much for taking the time to pass on your feedback about our team in Castle Street who assisted you with your savings. Our teams strive to provide a helpful, friendly service at all times, so it’s encouraging to hear that is the service you received, most notably from Liam. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th July 2024

Competitive interest rates, friendly staff, efficien...

Competitive interest rates, friendly staff, efficient service Reviewed on: 19th June 2024

Reply from Hinckley & Rugby Building Society Hi Tracey Thank you so much for your valuable feedback. We always aim to provide competitive products along with efficient and friendly service, so it’s great to hear that’s what you received from our team in Castle Street. We appreciate you taking the time to share your thoughts with us. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th July 2024

At last..a company that still has the personal touch!

Good to have an old fashioned experience and actually speak to a human on the phone..who was most helpful. Keep up that personal service Hinckley..I shall tell my friends about you. Reviewed on: 18th June 2024

Reply from Hinckley & Rugby Building Society Hello Jean, Thank you very much for taking the time to pass on your feedback about the service you received from our branch in Castle Street. It’s wonderful to hear you valued the human approach we strive to uphold, and that you found our people helpful. It’s a real pleasure to hear you would be happy to recommend our services to others. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th July 2024

Liam is a star..

I was very anxious having resposibility to put my late daughters money away for my Grandaughters future. I sent off the forms and then got a call from Liam at your Castle Street branch .Never have i been so nicely treated and spoken to by anyone. He is a credit to your building society ,and put me so at ease that i feel i have the trust in Hinckley & Rugby that i made a good choice .I would go as far as to say he is a jewel in your crown . Reviewed on: 18th June 2024

Reply from Hinckley & Rugby Building Society Hello Yvonne, Firstly, please let me pass on my sincere sympathies for the loss of your daughter, it must be so incredibly difficult. Under the circumstances the fact you have taken the time to tell us about the service you received from Liam is so appreciated and unexpected. However, we are, of course, extremely grateful you did and also very pleased to hear that Liam was able to assist you and make you feel at ease while dealing with an incredibly hard job. I will ensure your comments are shared with Liam and his team, who I am confident will also really appreciate your kind words. Thank you again for this extremely appreciated feedback. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th July 2024

really friendly helpful staff that gave a fast service

really friendly helpful staff that gave a fast service Reviewed on: 18th June 2024

Reply from Hinckley & Rugby Building Society Hi Lottie, Thanks for taking the time to send us your feedback on the service you received from our branch team in Castle Street. It’s great to hear you felt you found our staff to be friendly and efficient. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th July 2024

A Refreshing Experience

The assistant who served me could not have been more helpful! She saved me missing out on an interest rate, explained how online payments can now be made. Very impressed! Reviewed on: 18th June 2024

Reply from Hinckley & Rugby Building Society Hello Ben, Thank you for comments on the service you received in our Broughton Astley branch. It’s always encouraging to hear our staff sharing their knowledge to ensure the best possible outcome for our members, which is, of course, our main aim. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th July 2024

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