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HSBC Kinetic: Business Account reviews

Name: Business Account
Rating: 4.73 (1934 reviews)

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4.71

Based on 1,934 reviews, last reviewed 23rd Aug 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

10%

Latest highest rating:

5

Very efficient and convenient business account I've been using this account for my small business for about 7 months now and I am very pleased, the app is great, everything is smooth and clear. The... Read more Reviewed on: 1st June 2023

Latest lowest rating:

1

Very disappointed. Very disappointed. Our account been blocked without any reason. After 3 weeks still nobody can answer when we will be able to use our account. Mone... Read more Reviewed on: 24th March 2024

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About this product

HSBC Kinetic Business Account reviews (1934)

Review of the HSBC Kinetic, Business Account:

i am a HSBC customer and wanted to open an kinetic a...

i am a HSBC customer and wanted to open an kinetic account for newly started business, i have started the process on 27th November 2023, and the app keep failing to process to step 3, once i put my personal data, the app says (oops, we are having some technical issues, please try again etc,) tried a whole month to open, ang i gave up, started to chat online and they told me to go to my local branch and they will open a business account for me, took my phone and the branch said they never seen a error message like that, and gave me a number to call the kinetic team, rang them, it was woman who was on the phone, she said she couldnt understand why this is happening and said she will ask one of the kinetic technical people to give me ring and guide me with this, more than 10days, (dont think this technical people exist ) and i tried again, (my first name is Muthuthanthrige, i have removed E on the end used Muthuthanthrig and the app start work, so finally uploaded all the documents and received a messeage saying, i must use the name as appeared on my ID, great, i rang them to let them know what happend, im sure u can guess the answer from them, yes. "we will ask one of the technical people to call you" lol still waiting Reviewed on: 15th January 2024

ok to good could be better or worse

ok to good could be better or worse Reviewed on: 23rd August 2024

Very disappointed.

Very disappointed. Our account been blocked without any reason. After 3 weeks still nobody can answer when we will be able to use our account. Money on the account can't be use in any way. We can't run the business as we can't make any payments. Some friend told me that his account been frozen for 6 months in HSBC. They are not a bank They are fraudsters. Highly not recommended. Reviewed on: 24th March 2024

Very disappointed.

Our account has been blocked without any reason. We didn't get any information what was happening. We had booked payments for our suppliers and we couldn't make any payments. I not recommend this account to any business. Make us big trouble........ Reviewed on: 12th October 2023

Not multi user friendly

For use by one person only, unable to allow office to use due to the sessions timing out and needing to log on frequently with a code sent to my mobile - if i'm out of the office and they need access it's terrible. Especially when they need to do the books! Reviewed on: 6th June 2023

Reply from HSBC Kinetic Hi, HSBC Kinetic has been designed for sole trader or single director sole shareholder businesses and should only be used by the business owner. If you need an account which offers multi-user access for your team to do the books HSBC has a range of business current accounts which would be more suitable for your needs, they also offer app and desktop banking, you can find out more details at business.hsbc.uk. Many thanks Response date: 7th June 2023

Very efficient and convenient business account

I've been using this account for my small business for about 7 months now and I am very pleased, the app is great, everything is smooth and clear. The incentive to open the account was a very welcome thing too. Reviewed on: 1st June 2023

Reply from HSBC Kinetic Hi Victoria, Thanks so much for your review and thank you for choosing HSBC Kinetic, we're delighted to hear that you're enjoying the Kinetic experience so far and everything is running smooth as it should. Thanks again, your HSBC Kinetic Team. Response date: 2nd June 2023

Account opening welcome document requires £15

I recently opened a business account with HSBC kinetic. I could see my account number and sort code on the mobile application, but there is no PDF document or welcome pack showing my account details. Since the account was just opened, there was no statement available. I wanted the account details in a document format so that it could be uploaded to my payment partner website. When I chatted with the customer care, I was told there is no document available as kinetic is mobile banking only and asked me for £15 to confirm my bank account details. Very disappointed with the service. Reviewed on: 15th April 2023

Reply from HSBC Kinetic Hi Anish, This doesn't sound right and we'd like to take a look into this. Please contact us in the app using the 'chat to us' or call us. Many thanks Your HSBC Kinetic Team. Response date: 19th April 2023

Brilliant!!

Decided to choose HSBC for my business account after comparing with other providers. They tick all the boxes, Very simple to apply & the app is great to use. Happy customer!! Reviewed on: 7th April 2023

Reply from HSBC Kinetic We’ re thrilled that you loved your experience with HSBC Kinetic and thank you for your 5-star rating. We’re not resting on our laurels, we continually look for ways to improve our service and add even more useful features for our customers, your feedback helps us do this. Do have a look at our great products and partner offers to help you kick start your business. Thanks again Response date: 12th April 2023

Feedback

I have just started to use HSBC kinetic. I find it easy & friendly app to navigate, lots of benefits to explore. I’m really happy I joined the list of clients. Reviewed on: 6th April 2023

Superb

Everything you need for a small business. Great app. Small fees No hassle Reviewed on: 5th April 2023

Reply from HSBC Kinetic Thanks’ so much for the 5-star rating and your valuable feedback. No-hassle onboarding is a big priority for HSBC Kinetic so we’re pleased to see you had a great experience. We’re always looking to improve, so keep an eye out for new products and features. Don't forget to check out our partner’s page that have some great offers for HSBC Kinetic customers. Thanks again for your review Response date: 12th April 2023

Overall Simple safe setup

So far have found this an easy platform to se up with and enjoying each step using it Reviewed on: 5th April 2023

Reply from HSBC Kinetic We’re really pleased that you found the app easy to use and had a 5-star experience. Simplicity is a key element of the account so we’re always fine-tuning it to deliver a great experience. Make sure you explore all of our features and products to get the most out of your account. We have some great partner offers and products that may help you grow and manage your business. Many thanks for your review and rating us Response date: 12th April 2023

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HSBC Kinetic: Business Account reviews

No new 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

HSBC Kinetic Business Account reviews (1934)

i am a HSBC customer and wanted to open an kinetic a...

ok to good could be better or worse

Very disappointed.

Very disappointed.

Not multi user friendly

Very efficient and convenient business account

Account opening welcome document requires £15

Brilliant!!

Feedback

Superb

Overall Simple safe setup

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