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HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.76 (1265 reviews)

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3.67

Based on 1,265 reviews, last reviewed 13th Mar 2025

767% increase in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

5

Really responsible bank. Really responsible bank. It will call you to confirm any big cashout to prevent payment fraud. Reviewed on: 13th March 2025

Latest lowest rating:

2

Easy to use. Easy to use. Terrible interest rates. Secure to access. Reviewed on: 2nd March 2025

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About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank Account reviews (1265)

Review of the HSBC, Bank Account:

No financial support

What a diabolical financial institution with no customer service. No support offered albeit on a short term basis. Call staff simply read from a script and if computer says no then that is that. You are not listened to, personal circumstances not taken into account, loyalty and impeccable credit history counts for nothing. I will be closing my account and go to a bank that shows a sense of compassion and empathy during the worst global economic crisis since WW2 and that look after the more vulnerable in society not just the heavy investors that line the pockets of the fat cats. The icing on the cake for me was when I asked for an email address so I could outline my situation in writing I was told that no email address available as not business critical (??!!) and I was to write to my branch should I feel the need!!! Really? In the 21st century that is the only way to correspond with your bank?? Disgraceful Reviewed on: 17th December 2022

Excellent support team .

Excellent support team ....high speed...very good experience Reviewed on: 28th February 2025

Plenty of features, good customer service, easy to u...

Plenty of features, good customer service, easy to use and competitive rates and benefits Reviewed on: 28th February 2025

Best bank without doubt.

Best bank without doubt. I have been a customer for 12 years. Reviewed on: 28th February 2025

does what i need.

does what i need Reviewed on: 28th February 2025

Great account, good intereset on savings, quick upda...

Great account, good intereset on savings, quick updates on app Reviewed on: 28th February 2025

A solid and reputable international bank

Hsbc has been my bank for over 17 years and they offered me assistance regarding money matters over the years. They have affordable insurance aspects that I am able to use whenever it suits me. They are easy to speak with and easy to contact. They agents are very helpful and gives you easy instructions to follow when you need guidance. When you speak on an agent on the phone, they are not judgemental with your circumstances. Hence I recommended the bank to my cousins who just arrived in UK, and we will still be able to access HSBC bank services in our birth country or any major cities around the world. Even my daughter started banking with HSBC since she was in secondary school and was doing her own transactions online. That is how easy it is to navigate the mobile banking app. Reviewed on: 28th February 2025

I had a very poor experience with HSBC, when I becam...

I had a very poor experience with HSBC, when I became victim of a fraud and reported this. I was passed from departments to departments over 6 months to receive a threatening final decision letter informing me if I escalate myconcerns further I will be restricted from access to financial services across UK. Reviewed on: 28th February 2025

Bank account

Call centre calls answered promptly and Livechat when any queries on new products Reviewed on: 27th February 2025

Basic bank account possible for non residents !

Basic bank account possible for non residents ! Reviewed on: 27th February 2025

Thanks and recommendation

Easy and convenient via mobile app Reviewed on: 27th February 2025

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