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Mel

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Review of the Admiral, Personal Loan:

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Fantastic Customer Service

We have a loan with Admiral but we are currently going through a difficult time financially so needed some support albeit temporarily. I was listened to with sincere empathy and understanding and was offered a reduced payment plan to be reviewed in 12 months which was above and beyond what I requested. I was reassured and not judged or made to feel ashamed of the situation we find ourselves in. Admiral staff and the products they promote are simply wonderful; I couldn’t recommend them highly enough. Reviewed on: 17th December 2022

Review of the HSBC, Bank Account:

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No financial support

What a diabolical financial institution with no customer service. No support offered albeit on a short term basis. Call staff simply read from a script and if computer says no then that is that. You are not listened to, personal circumstances not taken into account, loyalty and impeccable credit history counts for nothing. I will be closing my account and go to a bank that shows a sense of compassion and empathy during the worst global economic crisis since WW2 and that look after the more vulnerable in society not just the heavy investors that line the pockets of the fat cats. The icing on the cake for me was when I asked for an email address so I could outline my situation in writing I was told that no email address available as not business critical (??!!) and I was to write to my branch should I feel the need!!! Really? In the 21st century that is the only way to correspond with your bank?? Disgraceful Reviewed on: 17th December 2022

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