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HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.76 (1263 reviews)

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3.67

Based on 1,263 reviews, last reviewed 6th Mar 2025

700% increase in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

5

Friendly staff helped my teen set up bank account After running into problems trying to set my under-18 year old up with an HSBC My Money account online, we visited the Derby branch. The member of sta... Read more Reviewed on: 6th March 2025

Latest lowest rating:

2

Easy to use. Easy to use. Terrible interest rates. Secure to access. Reviewed on: 2nd March 2025

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About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank Account reviews (1263)

Review of the HSBC, Bank Account:

Shocking

Used telephone banking to change my address as I have moved. The person I spoke to was not at all clear and spoke very quietly I asked them if they would talk louder but throughout the call they spoke very quietly. They told me after about half an hour that I had not passed the security questions and that the account was locked and I would have to go into a branch of the bank to rectify. The only branch in Northampton is in the town center is closed until 19th December?? My personal account details are being sent to the old address where all the occupants will now have access to my account?? Reviewed on: 25th November 2022

Simple to use App & great customer service

The customer service is very efficient and the staff are well trained. The app makes banking very simple and straightforward Reviewed on: 15th February 2023

Good service

Been with HSBC for around 20 years , no problems , staff always helpful Reviewed on: 10th February 2023

Wonder bank

I had great time sign-in up my account it was awas a great experience as I was able to get things done withing minutes , I also recommend a friend who later thanked me for me concern , I am very happy indee Reviewed on: 10th February 2023

Ups !

They make me feel bad ! And I closed my account !!!! Reviewed on: 9th February 2023

Good solid bank

I’ve banked with HSBC for many years Reviewed on: 8th February 2023

Money disappeared

I wouldn't bank with HSBC anymore as all my money disappeared from my account and when I went to the bank they told me the money never existed Reviewed on: 8th February 2023

Good bank account

Overall positive experience with HSBC, however I will say that online support could be improved as wait times are very long Reviewed on: 8th February 2023

Great

Good company, happy to use their products and I have for a long time. Reviewed on: 8th February 2023

Easy to follow account

Straightforward easy to follow banking via app that doesn’t need my shoe size and dead cat’s name to allow me to log on. Reviewed on: 8th February 2023

Excellent bank account

Really pleased with HSBC who I've banked with for a number of years Reviewed on: 5th February 2023

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