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HSBC: Bank account reviews

View other HSBC products
3.66
Based on 1,309 reviews, last reviewed 30th Sep 2025
91% decrease in 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
44%
See only 4 star reviews
24%
See only 3 star reviews
10%
See only 2 star reviews
6%
See only 1 star reviews
16%

Latest highest rating:

5

With HSBC for 26 years. I've been with HSBC for 26 years and Ive never had any problems. Very good in branch and never an issue online. Reviewed on: 5th September 2025
D. Joyce's avatar
D. Joyce

Latest lowest rating:

1

Avoid HSBC. Poor customer service. They don’t listen. Avoid HSBC. I do not normally do reviews here, but I will do so this time, as I’m considering sacking my bank after decades of loyal custom. I’m also ... Read more Reviewed on: 30th September 2025
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David W
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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1309)

Good Bank

4
I joined when they offered £200 to switch. Pleased with that. When an issue arose unconnected with that they acted extremely quickly. Reviewed on: 11th March 2023
Ralfsmum 's avatar
Ralfsmum

Bank Account

3
Excellent customer service and great products offered Reviewed on: 11th March 2023
Husnain Khizar's avatar
Husnain Khizar

Slow service

3
They make requests very complicated and long winded Reviewed on: 10th March 2023
Jordan Brogden's avatar
Jordan Brogden

Not customer friendly as compared with metro

3
Staff is not that much friendly. A lot of wait Reviewed on: 10th March 2023
Dr Vinod cv's avatar
Dr Vinod cv

Great service always

5
Quick and easy to set up always there if I have any needs Reviewed on: 10th March 2023
Ahmed Sheik's avatar
Ahmed Sheik

Amazing

5
Such good customer service, accessible app Reviewed on: 10th March 2023
Abbie Grindey's avatar
Abbie Grindey

Horrendous

1
Due to the sudden and unexpected death of my husband I have been dealing with a number of financial institutions, HSBC are by far the worst. Disrespectful, unhelpful and slow at a time when things could not be worse. Reviewed on: 10th March 2023
ANNA's avatar
ANNA

They used to be a lot better

3
I always used to love how easy it was to use or contact HSBC but now if I ever need to call them I am on hold for ages and any changes or questions I have are always difficult Reviewed on: 10th March 2023
Niki Blake's avatar
Niki Blake

Fair and helpful

5
I’ve struggled quite a bit as have many but they are very helpful and give you solutions without judging to the best of their abilities , I have been with them over 20 years , and I have had excellent service richer or poorer ! Many thanks HSBC I give you my vote Reviewed on: 10th March 2023
Diane Coombs's avatar
Diane Coombs

Good Bank

4
Each meeting was timely and helpful, going above and beyond to make sure we got the service we asked for. Reviewed on: 10th March 2023
Josh Rowbottom's avatar
Josh Rowbottom

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