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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1309 reviews)

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3.66

Based on 1,309 reviews, last reviewed 30th Sep 2025

91% decrease in 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

44%

24%

10%

16%

Latest highest rating:

5

With HSBC for 26 years. I've been with HSBC for 26 years and Ive never had any problems. Very good in branch and never an issue online. Reviewed on: 5th September 2025

Latest lowest rating:

1

Avoid HSBC. Poor customer service. They don’t listen. Avoid HSBC. I do not normally do reviews here, but I will do so this time, as I’m considering sacking my bank after decades of loyal custom. I’m also ... Read more Reviewed on: 30th September 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1309)

A Great Bank!

I have been a customer for years and it's been super easy to join and manage. There's so many great options for bank accounts. Reviewed on: 14th March 2023

Seamless banking

Easy to use app, monthly bill calculator, different investment options, and helpful customer service where required. Reviewed on: 13th March 2023

Reliable, but potentially less rewarding

I joined HSCB for my first every current account and have held the account ever since. As one of the biggest banks they offer a full range of products and services which you can access through the app once you've created your current account, but the current account itself isnt as rewarding as other more recently current accounts on the market. As such I've retailed this current account for convienience- is is certainly reliable and in the case of any major problems there is the option to go in branch- but I use another account for day to day spending. Reviewed on: 13th March 2023

Good Bank

Always had good service from HSBC Reviewed on: 13th March 2023

HSBC cock up my application.

I opened an account with them which took them 21 days to do!!. GEESSS!. I was leaving TSB who are also a joke!. I tried to open a second account with HSBC, only to be told three weeks later, that my application is missing in their system! I now get texts to ring in as they now have my account, and when I ring in, your on hold for eternity!. My advice is, don't join this crappy service of a bank, and sign up to Starling Bank, who by the way, opened up an account with in 1 hour!!. Now that's service for you. Bye bye HSBC! It's been a awful pleasure. Reviewed on: 12th March 2023

Good account

Whenever I have inquiries I can just chat with an assistant and most of the time my problem is resolved. Reviewed on: 12th March 2023

great!

ALWAYS SILENTLY WORKING AWAY IN THE BACKGROUND BUT ALWAYS THERE WHEN I NEED THEM. THEY HAVE MY BACK AND THEY MAKE THING SSIMPLE. I TRUST THEM. Reviewed on: 11th March 2023

Good account with good app

The process of applying and switching was simple and the app really helps in keeping track Reviewed on: 11th March 2023

Great service

Smooth account opening process with great incentives. Clear communications and good website and app. Reviewed on: 11th March 2023

Appalling customer service

Whenever I go into my branch (Sheffield) for anything I am immediately directed to online banking. Staff refuse to assist in person, HSBC does not care about its customers any more. Reviewed on: 11th March 2023

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