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HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.76 (1261 reviews)

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3.66

Based on 1,261 reviews, last reviewed 2nd Mar 2025

267% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

5

LOVELY CURRENT ACCOUNT GOOD SERVICE AND FRIENDLY STA... LOVELY CURRENT ACCOUNT GOOD SERVICE AND FRIENDLY STAFF ON SUPPORT, SUPER HIGHLY RECOMMENDED OVER OTHER BANKS Reviewed on: 2nd March 2025

Latest lowest rating:

2

Easy to use. Easy to use. Terrible interest rates. Secure to access. Reviewed on: 2nd March 2025

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About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank Account reviews (1261)

Review of the HSBC, Bank Account:

My son is a student and has an a with HSBC.

My son is a student and has an account with HSBC. He has been waiting for a replacement debit card since September, now 3 months. They keep saying it has been sent but it never arrives. We have gone so far as to send him things through the post to make sure the postal system works and they arrived next day. What a terrible way to treat a young student away from home for the first time. He has spoken to several staff but they just don’t care. Luckily he has friends who can give him cash but it really restricts his activities. Shame on you Reviewed on: 27th November 2024

How nice of you to lie to someone with mental health.

How nice of you to lie to someone with mental health. Are you trying to kill customers and steal there money? Is it a habit of taking peoples mental health as a joke? 100% on ignoring health conditions and 100% on lying to customers Reviewed on: 20th November 2024

One of worst bank, try opening bank account online 2...

One of worst bank, try opening bank account online 20june, got declined, open account with another bank, other bank after opening ACC contacted after 1 month we will be cancelling the account as cifas marker issued by HSBC. Upon enquiring to cifas , they issued letter and advised. I should contact HSBC. Contacted HSBC, they accepted the mistake and open the account and reassured cifas marker will be removed. I was issued with HSBC card and banking services. Then end of 23 Oct, I was using ATM machine and HSBC card was retained and all online banking services blocked. Contacted the customer service and advised to visit branch for further information. Visited the branch and they advised my account has been closed after reviewed. HSBC not connected, I had to attend branch to get information. I will advise everyone not to apply for bank account with HSBC. I am retired pensioner and left with no access to my money and banking services. Reviewed on: 28th October 2024

Good service and customer service is efficient

Good service and customer service is efficient Reviewed on: 11th October 2024

HSBC review

As soon as they manager HSBC saw my Israeli passport, they even cancelled online interview with me about opening a corporate account. They did not write a reason, citing their internal rules. The government should oblige banks to give real explanations for refusals to open accounts, so that the client can go to court with this refusal. Today, the rights of bank clients are not protected in any way. Reviewed on: 10th October 2024

Overall satisfied

Ok apart from telephone answering which can be long winded Reviewed on: 8th October 2024

Good bank

I have being a customer for more than 25 years with them Reviewed on: 8th October 2024

ABSOLUTELY AWFUL COMPANY WHO PUT THEIR CUSTOMERS AT...

ABSOLUTELY AWFUL COMPANY WHO PUT THEIR CUSTOMERS AT RISK! I have a business account with them and have banked with them for over 4 years, I have recently moved abroad, they have locked me out of my account twice, first time was easily unlocked within minutes, the second time - ive called up to do the same (answer my 2 security questions) but this was not possible, so after hours and hours of trying to find a solutions the only one was for me to fly home to go to the bank, but as you had locked my bank booking fligts back to the UK is basically impossible... after explaining this and just being told this was the only solutions, i was told that i could go to Madrid to the branch there as it is closer and cheaper due to inter island flights. So after having to borrow money I managed to get to Madrid as i was told i could literally go in with my passport and everything would be fine. Obviously when i have got to Madrid this is a coporate building it does not deal with actual banking facilities, so after spending an additional 4 hours on the phone and explaining that you have now left me stranded in Madrid, I have no funds to get anywhere and you are expecting me to try and get back to the UK somehow, and all you are offering me to do is raise a complaint which takes 5 working days to be dealt with. You do not seem to care this is completely HSBCs fault for misinforming me as a customer and lying to me and still giving me no resolution for this.I would NEVER EVER USE this bank and I have to some how get a flight home so I can empty and close my account as I never want to bank with you again. I have used my account a lot for business and have put a large amount of money through my account and I do not expect to be treated so badly. You have even admitted you have no customer care or empathy as when I have explained my bad medical and health conditions there is still absolutely nothing you will do or are trying to do to help. Any other bank would do an emergency transfer to my personal account for £200-500 so I could atleast book a flight home for my partner and I but am just told there is absolutely nothing you can do but make me sit on the street on Madrid for 10 days until my telephone banking launch form is actioned, so you are willing to let your customer go through that is actually outrageous! When I have been able to sort my bank out and withdraw my funds I will be looking to close my account entirely, I will also be making sure that no-one I know will use your bank and I will make sure that everyone knows about my experience and how bad HSBC is as a bank, I will be taking this story to the national papers and will also be passing all this to my solicitor for this to be taken further legally to pursue as well as you have basically agreed that you have no care for my health condition and this could actually cause me to die. All communication with you has been recorded and all your lies will be made public and see how bad of a bank and how bad you treat your customers. HSBC IS THE WORST BANK POSSIBLE AND NEVER BANK WITH THEM!!!!!!!! Reviewed on: 20th September 2024

Great Bank

I've been a valued customer for many years and they've always been very helpful and friendly. They try to resolve any issues as quickly as possible. Reviewed on: 10th September 2024

Customer service has always been helpful and the onl...

Customer service has always been helpful and the online banking is simple and intuitive. Reviewed on: 10th September 2024

Unethical bank, if you can get past the login screen

Been with them on a few occasions and every time the same experience. They have the most complicated way to log into their accounts vs other banks. The names they give the codes, OTP, pins etc, vary throughout the process. So just logging in is a case of juggling 7+ different codes and passwords. No other bank seems to make it so hard to login apart from their child company FirstDirect. I had to repeatedly call them to unlock my accounts. Other than that, the bank account is average; nothing special, not even good savings rates like FD. And just like FD; the money isn't invested ethically. Reviewed on: 7th September 2024

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