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HSBC: Bank account reviews

Name: Bank account
Rating: 3.77 (1293 reviews)

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3.66

Based on 1,293 reviews, last reviewed 22nd Apr 2025

800% increase in 5 star reviews

in the past 90 days

40% increase in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

5

Lovely staff Very helpful and patient and explained all alternatives Reviewed on: 21st April 2025

Latest lowest rating:

1

Life & Health destroyed, TORTURED, driven to SUICIDE... Life & Health destroyed, TORTURED, driven to SUICIDE & HOMELESSNESS by HSBC BANK Life & Health DESTROYED, driven to SUICIDE & homelessness & left for ... Read more Reviewed on: 22nd April 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank account reviews (1293)

Review of the HSBC, Bank account:

ABSOLUTELY AWFUL COMPANY WHO PUT THEIR CUSTOMERS AT...

ABSOLUTELY AWFUL COMPANY WHO PUT THEIR CUSTOMERS AT RISK! I have a business account with them and have banked with them for over 4 years, I have recently moved abroad, they have locked me out of my account twice, first time was easily unlocked within minutes, the second time - ive called up to do the same (answer my 2 security questions) but this was not possible, so after hours and hours of trying to find a solutions the only one was for me to fly home to go to the bank, but as you had locked my bank booking fligts back to the UK is basically impossible... after explaining this and just being told this was the only solutions, i was told that i could go to Madrid to the branch there as it is closer and cheaper due to inter island flights. So after having to borrow money I managed to get to Madrid as i was told i could literally go in with my passport and everything would be fine. Obviously when i have got to Madrid this is a coporate building it does not deal with actual banking facilities, so after spending an additional 4 hours on the phone and explaining that you have now left me stranded in Madrid, I have no funds to get anywhere and you are expecting me to try and get back to the UK somehow, and all you are offering me to do is raise a complaint which takes 5 working days to be dealt with. You do not seem to care this is completely HSBCs fault for misinforming me as a customer and lying to me and still giving me no resolution for this.I would NEVER EVER USE this bank and I have to some how get a flight home so I can empty and close my account as I never want to bank with you again. I have used my account a lot for business and have put a large amount of money through my account and I do not expect to be treated so badly. You have even admitted you have no customer care or empathy as when I have explained my bad medical and health conditions there is still absolutely nothing you will do or are trying to do to help. Any other bank would do an emergency transfer to my personal account for £200-500 so I could atleast book a flight home for my partner and I but am just told there is absolutely nothing you can do but make me sit on the street on Madrid for 10 days until my telephone banking launch form is actioned, so you are willing to let your customer go through that is actually outrageous! When I have been able to sort my bank out and withdraw my funds I will be looking to close my account entirely, I will also be making sure that no-one I know will use your bank and I will make sure that everyone knows about my experience and how bad HSBC is as a bank, I will be taking this story to the national papers and will also be passing all this to my solicitor for this to be taken further legally to pursue as well as you have basically agreed that you have no care for my health condition and this could actually cause me to die. All communication with you has been recorded and all your lies will be made public and see how bad of a bank and how bad you treat your customers. HSBC IS THE WORST BANK POSSIBLE AND NEVER BANK WITH THEM!!!!!!!! Reviewed on: 20th September 2024

Life & Health destroyed, TORTURED, driven to SUICIDE...

Life & Health destroyed, TORTURED, driven to SUICIDE & HOMELESSNESS by HSBC BANK Life & Health DESTROYED, driven to SUICIDE & homelessness & left for DEAD by VERY deliberate, dangerous & disturbing, sick campaign of illegality, abuse & torture by HSBC Bank. My life & health have been utterly DESTROYED by a malicious, targeted/calculated campaign of extreme TORTURE, DISCRIMINATION, ILLEGALITY & ABUSE by HSBC & CEO (who was made fully aware of situation, yet chose to WORSEN situation). I suffer from severe health problems with a proven HIGH LINK to Suicide. Despite knowing this for many years, Hsbc went out of their way & BENT OVER BACKWARDS to BREAK THE RULES & cause as much DAMAGE, STRESS & PAIN as possible. This involved MISAPPROPRIATION of my entire life savings & then TORTURING me & my health issues for WEEKS ON END. Bank also manipulated their own complaints process to ensure I could not raise complaint & would be subject to their sick, LIFE DESTROYING TORTURE GAMES. HSBC could have ended this at ANY TIME; indeed, they only did so after torturing me & leaving me for dead - & after a social media campaign was mounted & they were threatened with being reported to the Police. HSBC have since admitted that they wouldn't have stolen my life savings, refused to tell me where they were & tortured me for weeks on end "if relations had been better". This is the most horrific experience imaginable - that has changed my life forever - & which I will not rest on until I have received full justice. What kind of business treats vulnerable people this way & doesn't see reviews like this as a problem? HSBC thats who. Staff involved included Colin Bell, Beverly Hayton, Geneen Smith, James from Specialist Banking, Haz, Laura, Shanti, Kay, Hauwa, Danielle & more. Reviews will increase if HSBC persist this DELIBERATE, ILLEGAL, TERROR & DESTRUCTION OF LIFE & HEALTH - regardless of how many fake reviews HSBC is arranging to try & cover up their MAJOR CRIMES & HATEFUL EXTREMISM Reviewed on: 22nd April 2025

Lovely staff

Very helpful and patient and explained all alternatives Reviewed on: 21st April 2025

Would recommend

Good customer service, competitive interest rates Reviewed on: 21st April 2025

Great service

Always had good customer service (granted as a premier customer) with prompt replies to emails as well. Decent interest offered on regular saver and on investments actually as well, at least versus other managed portfolios. Reviewed on: 17th April 2025

To much incompetence.

To much incompetence.Very bad experience Reviewed on: 17th April 2025

Refuse to bank with Chinese Bank

I closed my account since it became a Chinese owned bank. As a world hostile nation I am protesting with my feet and showing no support for them. I'm a man of principle and refuse to support bullies. Reviewed on: 16th April 2025

Accountable, smooth and transparent

Accountable, smooth and transparent Reviewed on: 16th April 2025

It’s alright

Been with HSBC for a few years, they are reliable but interest rates on savings aren’t the best. Customer service is not great, with them passing off problems. However, app is functional and easy to use, and the in-app customer service system is good. Reviewed on: 15th April 2025

Good branch for general banking, but could use some...

Good branch for general banking, but could use some app polishing. Support was always there when needed at my local branch, however opening times may be inconvenient. Secure payments and checks, and easy to order my physical card. Reviewed on: 11th April 2025

Great Overall - always a good experience.

Great Overall - always a good experience. Reviewed on: 9th April 2025

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