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HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.75 (1230 reviews)

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3.61

Based on 1,230 reviews, last reviewed 14th Jan 2025

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

43%

24%

11%

16%

Latest highest rating:

5

My bank account Good bank and amazing staff and great customer service Reviewed on: 14th January 2025

Latest lowest rating:

1

Absolutely Horrendous Treatment of a Loyal Customer! I have been an HSBC customer for several years, with both a mortgage and credit card. I have never missed a payment to HSBC or any lender, and my cred... Read more Reviewed on: 14th January 2025

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About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank Account reviews (1230)

Review of the HSBC, Bank Account:

quick to respond and very fair

Great online messaging feature Quick to respond Very helpful and friendly Love this bank Reviewed on: 17th December 2015

Absolutely Horrendous Treatment of a Loyal Customer!

I have been an HSBC customer for several years, with both a mortgage and credit card. I have never missed a payment to HSBC or any lender, and my credit rating is excellent (AAA). Despite this, I am still waiting for a decision on my remortgage application, which is now jeopardising my upcoming house move scheduled for the end of the month. The application was submitted at the start of December, and while I acknowledge my situation is slightly more complex (I recently changed jobs and have a limited company employing my wife), I have provided all requested documents, including employment details, bank statements, and proof of earnings. Some of the requests felt excessive, bordering on an invasion of privacy, but I complied fully. My frustration lies not with the due diligence process, but with the complete lack of communication or progress. Despite countless follow-ups, I am still in the dark, with no decision or timeline in sight. Even a decline would be preferable at this point, as it would allow me to explore other lenders. Instead, I am stuck in limbo, with my property purchase now at serious risk. This treatment of loyal customers is unacceptable, and I would strongly advise anyone considering HSBC for their mortgage needs to think twice. Reviewed on: 14th January 2025

My bank account

Good bank and amazing staff and great customer service Reviewed on: 14th January 2025

HSBC is very reliable.

HSBC is very reliable. They always keep in touch with their customers and ensure they are safe at all times. They help to recover lost or stolen funds. I appreciate their kindness and service . I feel very safe banking with them. Reviewed on: 13th January 2025

Worst banking experienced in have ever had

Basic thing like doing a transfer they are unable to do in promised time. They still use fax technology in order to do telegraphic transfers. Staff have no idea how long it takes and you get different information from every person and department you talk to. Compounded by the fact they are being sued by ASIC for failing their obligations many times, I would recommend staying away from this bank Reviewed on: 20th December 2024

Personal Customer Service Experience

I have often received good customer service at my local branch every week. Reviewed on: 3rd December 2024

Great experience at Hayes Town Branch

I had such a great service with hand bank in Hayes town.Great service was given by Miss Jatinder .She was very helpful and extended great help. Reviewed on: 29th November 2024

Good everyday bank account.

Good everyday bank account. No issues. Would recommend, Reviewed on: 28th November 2024

Basic things not up to standard

HSBC was the only bank which accepted me when i first came to UK so i felt obliged to show them some loyalty for a few years. After 5 years i decided to take my business somewhere else. Their joint account offered 2% interest while other banks were offering 4%. Transferring money to my stocks and shares ISA was always a problem as sometimes i had to repeat the process because something crashed mid way. I did not have the same issue with Monzo. My wife had a very hard time transferring euros to her mom's account with HSBC but with Revolut it was a breeze Reviewed on: 28th November 2024

My son is a student and has an a with HSBC.

My son is a student and has an account with HSBC. He has been waiting for a replacement debit card since September, now 3 months. They keep saying it has been sent but it never arrives. We have gone so far as to send him things through the post to make sure the postal system works and they arrived next day. What a terrible way to treat a young student away from home for the first time. He has spoken to several staff but they just don’t care. Luckily he has friends who can give him cash but it really restricts his activities. Shame on you Reviewed on: 27th November 2024

The app is mediocre at best.

The app is mediocre at best. If you value having a branch you can walk up to, HSBC may be for you. If you qualify for their Premier account, the travel insurance is worth it. Otherwise, there are much better alternatives on the market. Reviewed on: 25th November 2024

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