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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.32 (866 reviews)

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1.33

Based on 866 reviews, last reviewed 15th Apr 2025

100% increase in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Good credit card with money back The JL partnership card is good because it gives some money back, dependent on how much money you spend, in the form of vouchers to be spent in JL or ... Read more Reviewed on: 27th February 2025

Latest lowest rating:

1

Pity you cannot give 0 They block your card for no r... Pity you cannot give 0 They block your card for no reason and cannot explain why! Reviewed on: 15th April 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partners...

John Lewis Partnership Card reviews (866)

Review of the John Lewis, Partnership Card:

Great rewards

We use this card for everything and pay it off each month in full. For that you get great reward vouchers. I've always had great customer service too Reviewed on: 15th November 2017

Constant problems

While John Lewis used HSBC I rarely had problems. Since New Day took over, lots, including repeated failures with online purchases; a problem reported, apparently corrected; but recurring. Reviewed on: 22nd October 2023

Unclear balance on statement

The new online statement is very unclear , what needs to be paid that month . Consequently you run the risk of paying more than is due , in which case JL make interest or not paying enough and risk paying interest . I like to imagine this is unintentional, however with such a large business I would imagine a product re launch like this would have been seriously pre tested on there demographics!! Reviewed on: 19th October 2023

NewDay - Bad day

When John Lewis changed to New day the credit card went south. Too eager to slap a charge on you and not make it clear the drop dead date for payment. Then when we received a £12 fee for being late on a £5 payment........AND we were told in a text that they now will notify credit collection services !! We have used John Lewis credit card for possibly over 25 years and now we have cut the cards up and use someone else. John Lewis generally going down hill Reviewed on: 7th October 2023

The App and online management is an embarassment

Unlike all the other banking/credit card apps I use, this one doesn't give me live updates on transactions, nor does it log the correct time of the transaction on the app or on the online management. From a security point of view, that's rubbish. It's just basic functionality you would want from it Reviewed on: 19th September 2023

A total embarrassment

After receiving the new credit card i activated it & tried to use it the following day to buy an expensive item utilising the 6 month interest free period. However the card was declined & told me to ring the cc fraud line. As I was with the retailer at the time I had to use another card without the interest free period which went through without any trouble. I did eventually ring the number & asked them to send me details of their complaints process. - I am still wai... Reviewed on: 17th September 2023

App not working

I tried to book the last available flight to join friends on holiday. Got to the final screen to pay and couldn’t get authentication from the JL card app ‘Technical issues’, so rang the number on their message - an automated response that they were closed. Lost my holiday. Utterly hopeless. Reviewed on: 13th September 2023

What a shambles!!

I had a John Lewis credit card for many years with no problems whatsoever. As soon as I had the new one, each time I tried to pay off my account at the end of the month I found my account was blocked. Then I had to contend with the tedious calls to get unblocked, then next time, same thing. After three months of this I cancelled and am now with Halifax. What were the management thinking?? Reviewed on: 11th September 2023

could'nt be worse - a nightmare card issuer

Newday agreed to block a scam supplier and refund - then they failed to do so. Complained, and they said - resubmit!! Then they blocked the wrong card (mine rather than my wife's) resulting in huge amount of work to re-enter details of all regular payments - that is, from when the new card arrives. JLP - you really made a big mistake in changing suppliers. Also, get rid of that dreadful phone access menu. Reviewed on: 9th September 2023

Newday credit card much worse than the old JLP card

Since JLP changed credit card provider to Newday we have had only problems. We are bombarded with useless e-mails to the extent that you don't always see the important ones. Paying the account has become a nightmare, we always pay off the balance but if anything is incorrect in a long complicated account reference the Newday bank (Santander) just bounces the money back and a few days later you find your account blocked for non payment. This has happened three times now and no, I... Reviewed on: 8th September 2023

Is this the worst credit card provider in the world?

John Lewis’s decision to save money in switching its card service provision to Newday must rank as one of the worst corporate decisions among a seemingly never-ending litany of the most dreadful self-induced acts of corporate self-destruction. Newday is surely the Fawlty Towers of the financial world, although this constitutes a disservice to John Cleese, while Andrew Sachs’ Manuel was more helpful and customer-friendly than Newday’s telephone assistants. Please, somebody tell m... Reviewed on: 2nd September 2023

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