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Lloyds Bank: Car Insurance reviews

Name: Car Insurance
Rating: 2.08 (142 reviews)

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2.04

Based on 142 reviews, last reviewed 7th Nov 2024

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

20%

68%

Latest highest rating:

5

Great car insurance Always there to help, they listen and act Reviewed on: 4th September 2024

Latest lowest rating:

1

NEVER USE THIS INSURANCE! NEVER USE THIS INSURANCE! What an absolute shocking service. Not sure where to begin. I was not at fault, got rear ended, called Lloyds, put through t... Read more Reviewed on: 7th November 2024

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About this product

Choosing your next car insurance provider can be difficult with so many on the market. Here at Smart Money People we collect Lloyds Bank car insurance reviews from genuine Lloyds Bank customers to give you some insight into what you can expect as a policyholder.

Lloyds Bank insurance products can be traced back to 1688, now offering a multitude of policies to cover a variety of needs, such as home, business, landlord and car insurance. With a range of cover options to suit various budgets and needs, could they have the perfect policy for you? Check out the Lloyds Bank car insurance reviews on Smart Money People to make an informed decision about your next provider.

What’s the most important aspect of a car insurance policy to you? Perhaps you simply want the lowest priced premium, or maybe you’d prefer to pay for some optional extras? Accessible and communicative customer service might be at the top of your priority list? Whatever your needs, read our Lloyds Bank car insurance reviews to see how existing customers rate their policies.

Have you had a car insurance policy with Lloyds Bank? Whether good or bad, share your experience with other drivers on Smart Money People so we can help people like you make better decisions. Were you satisfied with the level of cover you received for the cost of the premium? Did you have any experience with Lloyds’ customer service? Did you have to make a claim, and if so, how well was it handled? Leave an honest Lloyds Bank car insurance review today.

Lloyds Bank Car Insurance reviews (142)

Review of the Lloyds Bank, Car Insurance:

Consistently terrible

They have been consistently terrible, my car was hit on the 31st of January and as of today (29 March) they have taken the courtesy car away from me a month ago (2nd March) and have not paid me a penny they agreed a figure and then decided that their independent assessor was wrong after agreeing it with me. I have now been told that after 8 weeks they will give me an answer in 4 weeks as to what is happening (so 12 weeks to get an answer), no returned calls and cannot be bothered that I do not have a car or the money to replace it. Terrible company that is a front for BISL Ltd and Covea insurance, just corrupt and they could care less about you as a customer. So my next attempt is a 14 day letter and then of too County Court let the judge decide. Reviewed on: 1st April 2022

Must give two stars even though customer support was friendly and responsive

I've had Lloyds Car Insurance for 2 years and wanted to review for the third year. The price suddenly jumped substantially (from around £400 to £550 yearly) and I called them to ask why, because in Internet the price to join is much lower. Was told that this is for renewal, but they may cancel my insurance and I will do the new one with them for the Internet price. That's what I did. Then I discovered that my account was charged twice with the price of insurance (around £400+£400). I must admit that the company customer service is great and they responded to every my call and email. But the investigation lasted 2 months and cost me a lot of time, I sent about 10 emails and had about 15 phone calls. Finally after two months they told me that I created two insurances with them and they will cancel one of them, but I will pay cancellation fee + charge for the period the second insurance was active: £85. So I agreed because I did not want to waste more time and nerves. I lost altogether £85. I cannot understand how same car with same owner can be insured twice in same insurance company on exactly the same date. But I have no more time to investigate and if you will decide to have Lloyds Car Insurance for your car, you will tell me the result of your experience. Reviewed on: 17th April 2020

Bunch of amoral kids

I expected high quality from Lloyds Bank, and the price was good. But after a smash these twatty kids pushed me around from department to department, telling lie after lie, and trying to get out of everything. I had to argue for days just to get the courtesy car which I had paid extra for, and then they wanted it back suddenly. Then they took extra charges from my bank account. Then they made zero effort to investigate the incident, not caring about blaming me 100% so they could close the case and make their commission. Then they tried to double my premium, so I've gone elsewhere. The whole experience was like being mauled by jackals. Reviewed on: 7th April 2020

Total Mess

Bought van insurance from Lloyd’s. Uploaded no claims discount with takes over 7 days to clear on their online portal (what!?) they cancelled my policy on the 6th day. When I rang to see what was happening the said I would then need to pay and extra £120 on top of my £550 policy I had already taken.... really when I had complied with uploading the proof on time. I will now be moving all my policy’s/accounts from Lloyd’s within the coming months, Reviewed on: 31st March 2020

Loyalty means nothing

I have had a policy with Lloyds nows for a few years and always pay monthly. Yesterday I purchased a new car and wanted the same cover. The new quote shot up and they wanted £450 there and then, because they said I could not pay monthly on this car. I had not got that sort of money so had to pay a £50 cancellation fee. I will never deal with this company again and are in the process of changing my bank account to someone else. Reviewed on: 13th March 2020

Excellent customer service from Amy

I spoke to Amy on 14th February 2020 about cancelling my car insurance as it was far more than other quotes. She tried to get me a better deal but couldn't so patiently waited while I arranged for cover with another insurer so I didn't pay the cancellation fee. She chatted to me throughout with lovely stories of her sons. One of the best customer service experiences I have ever had. Thank you Amy! Reviewed on: 14th February 2020

Over charged for cancelling the policy

My wife had a policy with Lloyds car insurance. She wanted to change her car and I went online to get a quote. However the Lloyds website was off line due to maintenance. I had encountered this previously with Aegeas but when I rang them (Aegeas) they waived the administration fee. However Lloyds wanted to charge a £25 administration fee. I would have accepted this but then they wanted a further £55 to cancel the policy. A total of £80 when the original policy cost £230. This over 30%. I considered this to be excessive. Furthermore they wanted to charge £400 for the new policy whereas I had several quotes round the £220 mark. I will not be using Lloyds again and would urge others to think again about using them Reviewed on: 10th February 2020

Terrible cheating company

Recently renewed my policy through Lloyds and about 2 weeks later received a letter informing my premium was being increased as I had failed to disclose a claim in October 2019 (though at that time I had insurance through Lloyds - why they cannot simply look at their own records is beyond me) - this is an excuse to cheat people out of money. Reviewed on: 8th February 2020

Shocking cutomer service

Penalised for getting a dash cam on my car insurance. My premiums more than doubled!!!! Reviewed on: 3rd February 2020

They are human too.

My father has mixed dementia, and had to quit driving in March 2019. He forgot to cancel his car insurance. In January 2020 Lloyd’s automatically renewed it. That is how it’s supposed to work. I found the renewal letter. So I phoned them up to cancel, and the chap on the phone was initially unwilling (company policy) to deal with me, so I put my father on the phone. 30 seconds later and the chap on the phone had a 180 degree attitude change, From ‘company policy’ to ‘human and very helpful.’ He issued a full refund, and also said I could reclaim last years premium on behalf of my father if I sent in documentation proving the time of diagnosis and sale of the car. ‘What goes around comes around’ he said. Nice. Someone who's got empathy. Reviewed on: 2nd February 2020

good

Very helpful and good service, efficient and does all that is needed for this type of service, i would highly recommend them Reviewed on: 20th November 2019

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