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Lloyds Bank: Classic Account reviews

View other Lloyds Bank products
3.91
Based on 801 reviews, last reviewed 18th Jul 2026
81% decrease in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
56%
See only 4 star reviews
20%
See only 3 star reviews
10%
See only 2 star reviews
3%
See only 1 star reviews
11%

Latest highest rating:

5

Staff are friendly Staff are friendly, and I am really happy with the bank application; actually, it is user-friendly Reviewed on: 18th July 2026
M K 's avatar
M K

Latest lowest rating:

1

I visited the Lloyds Bank Kilburn branch to deal wit... I visited the Lloyds Bank Kilburn branch to deal with a Court of Protection matter for my mother. I explained my situation clearly when I checked in a... Read more Reviewed on: 1st July 2026
Jia Ma's avatar
Jia Ma
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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

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Lloyds Bank Classic Account reviews (801)

Great service

4
Provide a great service with no problems - just what I want from a bank! Reviewed on: 7th February 2019
K's avatar
K

Great support with financial difficulties

4
Gentleman on the phone was incredibly helpful, suggesting lowering fees etc to help me in a time of difficulty. They made an error regarding increasing my loan and they sent me £100 to make up for the difficulties i had whilst waiting for the funds. Very helpful. Reviewed on: 4th February 2019
Samantha's avatar
Samantha

Good bank

5
More than 3 years of a good experience Reviewed on: 30th January 2019
Oana Olariu's avatar
Oana Olariu

Poor

1
Closed my account with no notice. Simplistic, un-advanced mobile and internet banking. Poor in branch service. Reviewed on: 26th January 2019
Liam Hind's avatar
Liam Hind

Great app - makes this a super account

5
Ok, so they had a software glitch, every bank seems to. But the app here is the stunning feature, linking my ISA and Savings accounts, making transfers abd swift payments a breeze. Branch netwirk is stiill one of the most extensive and a daily charge for overdraft is clear and means I only pay when I really need it. A well-considered and thoughtful product: I am very content with it. Reviewed on: 26th January 2019
Phil Radford's avatar
Phil Radford

Easy & great

5
Just what I need, no issues at all! Reviewed on: 20th January 2019
Tw10's avatar
Tw10

Overall no complaints

4
Overall no complaints. The staff are very friendly and make the effort to know their customers by name. Our branch remains open but with reduced opening hours. These are manageable but hopefully their will be no further cutbacks. Reviewed on: 13th January 2019
Barker1's avatar
Barker1

my account

5
been with lloyds since i was 16 years old never had a problem Reviewed on: 13th January 2019
Philip's avatar
Philip

Very helpful

5
Always helpful in branch and on the phone Reviewed on: 13th January 2019
Becky83's avatar
Becky83

Does what it says on the tin....

4
Normally efficient and accurate, normally decent customer service Reviewed on: 13th January 2019
E's avatar
E

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