Write a review

Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 4.06 (730 reviews)

View other Lloyds Bank products

3.95

Based on 730 reviews, last reviewed 9th Mar 2025

1900% increase in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

54%

21%

11%

Latest highest rating:

5

England Best High Street Bank Lloyds Bank’s Classic Account offers reliable banking with easy online and mobile access. Customer service is generally good, though wait times can be... Read more Reviewed on: 9th March 2025

Latest lowest rating:

1

Lloyd's bank customer service staff are so rude they... Lloyd's bank customer service staff are so rude they do not deal with situations great. Worst bank ever Reviewed on: 4th March 2025

Read all reviews Write a review

About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

Review Lloyds Bank: Classic Account now

Help others make smarter decisions by sharing your own experience.

Write a review

Lloyds Bank Classic Account reviews (730)

Helping hand

I find banking app simple and easy to use with very quick transfers between accounts.. my local branch have always he super helpful from giving me advice about finances to printing months worth of bank statement with no charge they even stapled them and gave me a envelope... ive never had a problem with charges ...massive thumbs up from me Reviewed on: 2nd September 2018

Unhelpful!

I really wanted to open a bank account with Lloyds. I went back there for four times and everytime they all said something different about my documents. The 3rd time my NI number letter didn’t have my recent address on there but proof of address was all fine. The 4th time she said that they cannot accept the proof of address whilst the other lady said that the letter was acceptable!!!! 4 times I went back and the last time (Friday afternoon at Commercial Road, Portsmouth) the lady was so bitchy she didn’t help me at all that is awful customer service!!! I opened an account with Santander and they were so helpful! Don’t go to Lloyds they apparently don’t want any new customers. Reviewed on: 28th July 2018

Bad customer service

I like the mobile app as its easy to use. However when I want to talk to someone face to face, I find it difficult. Reviewed on: 17th July 2018

lloyds bank diabolical. stay away

I used my bank card in the US to pay for a fan at argos for my elderly father in a home in Sussex and they put a security hold on my account and did everything they could to keep me from getting it released. A never ending string of security questions that even though i could answer 90% of them, it was never enough. One of the most aggravating experiences in my life. No I don't remember the date i opened the bleeping account 30 years ago! Reviewed on: 9th July 2018

Daily interest on planned overdraft to 'help' their customers

The title says it all. I've had a planned overdraft with Lloyds for years and they now decide that for 'my benefit' they will charge me daily. It makes my statements look like utter nonsense, totally confusing and unnecessary. Reviewed on: 10th May 2018

Nothing special but nothing bad either

It's really like any other bank. I have nothing to complain about but it isn't anything special Reviewed on: 15th April 2018

Moving with the times

I'm really impressed with the amount and quality of the cash back offers that the account offer to customers. The providers are highstreet big names that I would shop at normally and now I get a little back into my account. In comparision my wife has an account with HSBC and their cashback providers on the whole are awful, and for providers you would not normally shop with, or you only get cash back if you shop online with companies you are more likely to shop with on the highstreet. Well done Llloyds! Reviewed on: 5th April 2018

Boo

They wanted to charge me £220 a month if I went £5 overdrawn. Reviewed on: 4th April 2018

Awesome!

Great bank, and always really friendly! I also really love the adverts ^_^ Reviewed on: 11th February 2018

Wouldn't change bank

Great interest rates, customer service and user perks. Reviewed on: 11th February 2018

Do you have a different Lloyds Bank product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Current Account
from M&S Bank - Marks and Spencer 2.46 from 153 reviews
Plus Current Account
from The Cumberland 4.91 from 38 reviews
Day2Day Current Account
from The Cumberland 4.43 from 19 reviews

There's still more to see!

Lloyds Bank has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub