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Marie-Louise Gojani

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Review of the Lloyds Bank, Classic Account:

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Unhelpful!

I really wanted to open a bank account with Lloyds. I went back there for four times and everytime they all said something different about my documents. The 3rd time my NI number letter didn’t have my recent address on there but proof of address was all fine. The 4th time she said that they cannot accept the proof of address whilst the other lady said that the letter was acceptable!!!! 4 times I went back and the last time (Friday afternoon at Commercial Road, Portsmouth) the lady was so bitchy she didn’t help me at all that is awful customer service!!! I opened an account with Santander and they were so helpful! Don’t go to Lloyds they apparently don’t want any new customers. Reviewed on: 28th July 2018

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