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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 4.06 (730 reviews)

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3.95

Based on 730 reviews, last reviewed 9th Mar 2025

1900% increase in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

54%

21%

11%

Latest highest rating:

5

England Best High Street Bank Lloyds Bank’s Classic Account offers reliable banking with easy online and mobile access. Customer service is generally good, though wait times can be... Read more Reviewed on: 9th March 2025

Latest lowest rating:

1

Lloyd's bank customer service staff are so rude they... Lloyd's bank customer service staff are so rude they do not deal with situations great. Worst bank ever Reviewed on: 4th March 2025

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

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Lloyds Bank Classic Account reviews (730)

Its an ok bank

I like to have a branch nearby so i am paying more than i would but for that reason alone Reviewed on: 8th November 2018

Great experience

Great people, great bank, great products Reviewed on: 8th November 2018

Great service

At Ellesmere Port, I walked in to ask about moving off my basic account and left with a classic account, a savings account and an ISA - I was delighted at how informative and helpful all the staff were and felt no presdure - everything was explained very thoroughly in a way I understood. Reviewed on: 7th November 2018

Never needed to change

Had this as my classic account since opened my first bank account at 16 years of age. Always been reliable, honest and dealt with any issues I had quickly. Reviewed on: 7th November 2018

Easy to manage

Warnings when near limits and ullage to top up when funds are low. Really useful for those lean months. Reviewed on: 6th November 2018

Pretty good

It's the only bank I've ever used, but they're pretty good, and I've never been annoyed by any of the service given to me, either in person, over the phone or online. That should be the highest praise one could give. Reviewed on: 6th November 2018

Great!

I have been with Lloyd’s bank and had a classic account since I was 19 years old and I have never had a problem. I like the little added extras like getting money back from purchases you have made from certain shops or companies. Also the online banking app is so easy and simple to use! Reviewed on: 6th November 2018

Always there to help

A few years ago I was quite ill and in and out of the hospital. This meant I was bed bound and unable to go to work, which at the time was a cash in hand job and meant I didn't get any sick pay. From rent and bills I went into my emergency overdraft quickly and was charged fees for this service. I rang up as I didn't know what the fees were and after I explained my situation they wrote off my overdraft fees straight away. Reviewed on: 6th November 2018

Very trustworthy

I get emails teaching me what to look out for and I think they are very trustworthy Reviewed on: 6th November 2018

Good customer service, poor criterias

Great customer service they always help whenever you need it as much as they can. Unfortunately their internal lending criteria allows customers too easily to overstretch themselves for borrowing, and the recent changes to their overdraft fee structure caused a lot of problems for those deep into an overdraft! Reviewed on: 6th November 2018

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