Write a review

Lloyds Bank: Home Insurance reviews

Name: Home Insurance
Rating: 2.38 (113 reviews)

View other Lloyds Bank products

2.32

Based on 113 reviews, last reviewed 1st Aug 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

24%

12%

60%

Latest highest rating:

4

I’m very glad that Lloyds have been positive about T... I’m very glad that Lloyds have been positive about Trans Rights. Reviewed on: 22nd April 2025

Latest lowest rating:

1

Phoned today to speak to someone about a water leak... Phoned today to speak to someone about a water leak at my property after a very long call at last spoke to a human only to be asked if it was life or ... Read more Reviewed on: 1st August 2025

Read all reviews Write a review

About this product

Finding a robust home insurance policy from a reputable insurer is vital to protect your home. Finding the right insurer for your needs is just as important as the policy itself. We collect Lloyds Bank home insurance reviews to help you make an informed decision when choosing your new provider.

Lloyds Bank offers three levels of cover, Bronze, Silver and Gold, with a variety of optional extras. These can be added to any tier of cover that they are not already included with. Away from home cover and home emergency cover can be added to any tier policy. Lloyds Bank also offers discounts if you purchase your policy online.

Reading genuine customer reviews is the best way to ensure that both the product and provider are suited to your needs. Our Lloyds Bank home insurance reviews can provide you with valuable insight into life as a Lloyds Bank policyholder. Find out how others rate their experience with Lloyds Bank, and if they would recommend the provider to others. Learn more about the levels of cover on offer and if customers were satisfied with their chosen level.

Have you had a home insurance policy with Lloyds Bank? Share your experience with others. How simple was the signup process? Did you purchase online and if so, were you satisfied with the discounted premium cost? What level of cover did you choose, and did you select any additional extras? Would you renew your policy?

Whether good or bad, write a Lloyds Bank home insurance review today. Together, we can help people like you make better decisions.

Review Lloyds Bank: Home Insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Lloyds Bank Home Insurance reviews (113)

Phoned today to speak to someone about a water leak...

Phoned today to speak to someone about a water leak at my property after a very long call at last spoke to a human only to be asked if it was life or death if not go online and claim he promised to send a txt and never did after going online to put our claim in only to receive a email to say we don’t qualify they are so keen to take your money but when you you want something back the answer is mostly no so many loopholes we haven’t claimed for anything for years but will be changing our insurance asap buildings and contents Reviewed on: 1st August 2025

I’m very glad that Lloyds have been positive about T...

I’m very glad that Lloyds have been positive about Trans Rights. Reviewed on: 22nd April 2025

Poor customer service, avoid Lloyds

Our home insurance with Lloyds increased by over £100 despite having had over 30 years of no claims. I called the number on the letter and after some time I finally got through to an adviser. I confirmed I had wifi when queried. The adviser then stated that he couldn't speak to me since extreme weather conditions meant that they can only speak to the most vulnerable. I asked what extreme weather in the UK? Who is defined as 'vulnerable'. This was a call centre for insurance not A&E or the medical services and when I told him that as far as I am aware there is no law excluding him from speaking to me just because I had wifi especially when their own advised me to call. He finally conceded he could speak to me when I asked to raise a complaint. He was then rude to me so I raised his attitude. I asked that a complaint was lodged and requested for a complaints number. He stated that he has raised a complain but refused to give me a complaints num. I don't believe a complaint has been made on my behalf. Reviewed on: 8th November 2024

Do insurers take old customers for granted?

Lloyds' home insurance quote proved to be very competitive and was easily put into practice (perhaps because I have insured my car with them before?) Their quote was almost half that of my old insurer (Aviva). Perhaps if you stay with the same insurers instead of shopping around, they begin to take you for granted and up the premiums in the hope you won't bother to move? In fact this happened with Lloyds, who recently increased my car insurance, obliging me to switch to Admiral. Reviewed on: 5th September 2024

Home insurance

Got insurance a few years ago. Went in to Lloyds and the guy was clear with everything and made sure everything was covered. Since then we've had lots of communication via letters to show us what our cost is and where it will go to. Reviewed on: 24th August 2024

Quick and easy

Quick and easy insurance, that keeps me covered Reviewed on: 24th August 2024

after a break they paid out for new windows

after a break they paid out for new windows Reviewed on: 23rd August 2024

Best price never offered until you phone

As with most insurance, I find it frustrating that their best price for insurance isn't offered at time of renewal rather than always being able to reduce it if you phone to cancel. Reviewed on: 23rd August 2024

My cliam has been open for over a year and a half an...

My cliam has been open for over a year and a half and no one can ever be bothered to call me and give me updates. I have to wait 40 mins to get through each time only to be told its with the adjusters. its been months since they visited of which on the day they informed us that there was no reason why this cliam shouldnt get processed Reviewed on: 6th July 2024

Absolutely disgusting service.

Absolutely disgusting service. I pay £25 a month to have this as one of my Premier account benefits.Registered a claim for a broken boiler on Thursday, now Monday and no further contract.I was asked if I was vulnerable when I made the claim and I explained that I have Rheumatoid Arthritis. I have been in agony all weekend with no heating or hot water. Awful customer service. Reviewed on: 22nd January 2024

Do you have a different Lloyds Bank product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Home Insurance
from John Lewis 2.39 from 70 reviews
Landlord Insurance
from NFU Mutual 5.00 from 1 reviews
Home Insurance
from Nationwide 2.31 from 81 reviews

Want to see more from Lloyds Bank?

Travel Money
from Lloyds Bank 4.73 from 3 reviews
Student Mastercard Credit Card
from Lloyds Bank 4.61 from 7 reviews
Help to Buy ISA
from Lloyds Bank 4.44 from 7 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub