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Loughborough Building Society: Savings reviews

Name: Savings
Rating: 4.89 (517 reviews)

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4.89

Based on 517 reviews, last reviewed 5th Oct 2026

94% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

2 star

1 star

Latest highest rating:

5

Friendly and helpfulness of the staff in branch incl... Friendly and helpfulness of the staff in branch including head office when I lost my passbook. Reviewed on: 5th October 2026

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Latest lowest rating:

N/A

This product has not received a review of either 1 or 2 stars.

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About this product

Loughborough Building Society have a range of instant access and limited access savings accounts to choose from.

Some accounts be opened with as little as £1 and the interest rates are variable. Accounts can be opened in the branch or via post.

Loughborough Building Society savings account reviews help you find out what it’s like to be a customer. If you’ve used Loughborough Building Society before, you can also leave a review and share your experience.

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Loughborough Building Society Savings reviews (517)

Made an appointment to open a cash ISA.

Made an appointment to open a cash ISA. Found Karen at the Derby branch to be very helpful and friendly Reviewed on: 11th August 2026

Reply from Loughborough Building Society Thank you for your feedback. We're pleased to hear that you found your appointment helpful and welcoming. Providing friendly, professional service to support our members with their savings needs is important to us, and we're delighted that this was reflected in your experience. Thank you for choosing The Loughborough Building Society. Response date: 11th August 2026

Prefer to deal with finance matters face to face, lo...

Prefer to deal with finance matters face to face, locally products are competitive with other institutions Reviewed on: 4th August 2026

Reply from Loughborough Building Society Thank you for your feedback. We’re pleased to hear that you value being able to discuss your finances face to face at a local branch and that you find our products competitive compared with other providers. Response date: 5th August 2026

All staff are kind and friendly at Long Eaton

All staff are kind and friendly at Long Eaton Reviewed on: 3rd August 2026

Reply from Loughborough Building Society Thank you for your kind feedback. We’re delighted to hear that you found our Long Eaton team to be kind and friendly. We take great pride in delivering excellent customer service and are pleased that this was reflected in your experience. Response date: 4th August 2026

Excellent service.

Excellent service. Explanation of the process and time frames really helpful. Reviewed on: 23rd July 2026

Reply from Loughborough Building Society Thank you for your positive feedback. We are pleased to hear that the information provided was helpful and that the process and timescales were clearly explained. We appreciate you taking the time to share your experience. Response date: 27th July 2026

Thank you Simon for going above and beyond!

Even though it was the end of the day, Simon took the time to help and guide us through closing and opening accounts. He provided a level of service which you rarely experience. He was helpful, efficient and knowledgeable and made the whole process simple and straightforward. Thank you Simon for going above and beyond! Reviewed on: 23rd July 2026

Reply from Loughborough Building Society Thank you for your kind feedback. We are delighted to hear that you had such a positive experience and that the account opening and closing process was made simple and straightforward. We appreciate you taking the time to share your comments and thank you for choosing us. Response date: 27th July 2026

Always like to speak with Simon, he is really approa...

Always like to speak with Simon, he is really approachable, very knowledgeable and knows our finances in detail. Reviewed on: 18th July 2026

Reply from Loughborough Building Society Thank you for your feedback. We're delighted to hear that you found our team approachable, knowledgeable, and able to provide support with a strong understanding of your financial needs. We appreciate your comments and are pleased that you've had a positive experience with our service. Response date: 20th July 2026

Mutuality, traditional values, retaining passbooks,...

Mutuality, traditional values, retaining passbooks, locally based society in Derby Reviewed on: 15th July 2026

Reply from Loughborough Building Society Thank you for your feedback. We're pleased that our mutual status, traditional values, and commitment to retaining passbooks are important to you. It's also great to hear that you value having a locally based society in Derby. We appreciate your support. Response date: 15th July 2026

Simon dealt with transferring ISAs from Halifax

Simon dealt with transferring ISAs from Halifax Reviewed on: 11th July 2026

Reply from Loughborough Building Society Thank you for your feedback. We're pleased to hear that you received helpful service with your ISA transfer and appreciate you taking the time to share your experience. Response date: 13th July 2026

Fast, efficient, friendly service and excellent comm...

Fast, efficient, friendly service and excellent communicatio from Sarah. Don't change! Reviewed on: 11th July 2026

Reply from Loughborough Building Society Thank you for your feedback. We're delighted to hear that you received fast, efficient and friendly service, along with excellent communication. We appreciate you taking the time to share your comments. Response date: 13th July 2026

Very knowledgeable service from Simon who served us...

Very knowledgeable service from Simon who served us - closing down the 2 Yr bond and setting up ISAs Reviewed on: 11th July 2026

Reply from Loughborough Building Society Thank you for your feedback. We're pleased to hear that you received knowledgeable and helpful service when managing your accounts. Response date: 13th July 2026

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