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Loughborough Building Society: Savings reviews

Name: Savings
Rating: 4.87 (483 reviews)

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4.87

Based on 483 reviews, last reviewed 18th Jun 2026

22% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

2 star

1 star

Latest highest rating:

5

Great experience, still love using passbooks Great experience, still love using passbooks Reviewed on: 18th June 2026

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Latest lowest rating:

N/A

This product has not received a review of either 1 or 2 stars.

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About this product

Loughborough Building Society have a range of instant access and limited access savings accounts to choose from.

Some accounts be opened with as little as £1 and the interest rates are variable. Accounts can be opened in the branch or via post.

Loughborough Building Society savings account reviews help you find out what it’s like to be a customer. If you’ve used Loughborough Building Society before, you can also leave a review and share your experience.

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Loughborough Building Society Savings reviews (483)

Very friendly and helpful staff in the Derby branch

Very friendly and helpful staff in the Derby branch Reviewed on: 16th January 2026

Reply from Loughborough Building Society Thank you for your feedback — it’s great to hear you found the team in our Derby branch friendly and helpful. Response date: 19th January 2026

I saw Karen today in the Derby branch for ans Access...

I saw Karen today in the Derby branch for ans Access X1 ISA Reviewed on: 16th January 2026

Reply from Loughborough Building Society Thank you for visiting our Derby branch and choosing the Access X1 ISA. We’re glad to hear you had a positive experience. Response date: 19th January 2026

The staff are all so welcoming friendly and helpful.

The staff are all so welcoming friendly and helpful. Especially the banter with Jackie Reviewed on: 30th December 2025

Reply from Loughborough Building Society Thank you for your lovely feedback – we’re delighted to hear you found the team so welcoming and helpful. Response date: 2nd January 2026

Emma was very helpful, friendly and efficient

Emma was very helpful, friendly and efficient Reviewed on: 18th December 2025

Reply from Loughborough Building Society Thank you for your feedback – we’re glad you found the service helpful, friendly, and efficient. Response date: 19th December 2025

Jackie treated me with utter respect

As a representative of Loughborough Building Society, Jackie treated me with utter respect and was especially careful to explain everything. Reviewed on: 18th December 2025

Reply from Loughborough Building Society Thank you for sharing your experience – we’re pleased to hear you felt respected and everything was clearly explained. Response date: 19th December 2025

Jackie was a calming influence

Jackie proved to be a calming influence on me and made sure I fully understood everything about the ISA Reviewed on: 18th December 2025

Reply from Loughborough Building Society Thank you for your feedback – we’re delighted to hear you felt supported and fully informed about your ISA. Response date: 19th December 2025

Talk to Alison. She knows her subject!

Alison took my call this morning. Thank you for employing such a good knowledgeable communicator. She was clear, concise and handled my rather confused explanation of what I wanted with patience, skill and good humour. To be honest she restored my confidence with telephone banking. Recent dealings with other and larger financial organisations has been immensely unsatisfactory and left me feeling very uncomfortable. As I wrote at the outset Alisons clear diction and ability to rapidly grapple with the nature of my enquiry was both pleasing and reassuring. Full marks to her and your training team. Reviewed on: 2nd December 2025

Reply from Loughborough Building Society Thank you for your feedback – we’re pleased to hear that your experience was clear, efficient, and reassuring, and we appreciate you taking the time to share this with us. Response date: 9th December 2025

Staff were kind and helpful

I lost my wife earlier this year, the staff were really kind and helpful sorting out her money thank you. Reviewed on: 29th November 2025

Reply from Loughborough Building Society We’re deeply sorry for your loss and grateful we could offer some kindness and support during this difficult time. Response date: 1st December 2025

Service was excellent

Service was excellent everything was explained to me so I understood I was got the right savings account for me, polite and nothing was too much trouble. Staff at the Long Eaton Branch are a credit to the Loughborough building society. Recommend this branch to anyone. Reviewed on: 14th November 2025

Reply from Loughborough Building Society Thank you for your kind feedback – we’re delighted to hear you found the service helpful and that everything was clearly explained to ensure you chose the right savings account. Response date: 17th November 2025

Excellent to speak directly on the phone to Karen, s...

Excellent to speak directly on the phone to Karen, she was pleasant and very helpful and informative. A local branch is a bonus too. Reviewed on: 13th November 2025

Reply from Loughborough Building Society Thank you for your feedback—we’re thrilled you found our team helpful and appreciate the convenience of having a local branch. Response date: 14th November 2025

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