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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.51 (817 reviews)

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4.47

Based on 817 reviews, last reviewed 1st Feb 2025

40% decrease in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

70%

18%

Latest highest rating:

5

Changing accounts - a good service Overall the experience was good, the staff were helpful. Slightly more detailed instructions could have made the experience better. Reviewed on: 1st February 2025

Latest lowest rating:

1

Very slow and old fashioned. Very slow and old fashioned. IT systems are not good and need upgrading. Far too much reliance on paperwork Reviewed on: 21st January 2025

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Mansfield Building Society Savings reviews (817)

Review of the Mansfield Building Society, Savings:

Just great service in the chesterfield branch

Just great service in the chesterfield branch Reviewed on: 17th December 2024

Good clarification

You clarified an issue with my savings account and the response was quick and complete Reviewed on: 17th September 2024

Attend to the small but important items

In spite of your offer to “ leave your telephone number, and we will call you back “ (due to all your lines being busy) , this did not take place, in spite of me waiting at home for this. My point - if you say you are going to do something, then make sure that it is attended to !! This fact created a poor impression of Mansfield B.S. Reviewed on: 17th September 2024

Reply from Mansfield Building Society Thank you for your feedback. We are sorry to hear about the inconvenience you experienced in attempting to contact us. This is not reflective of the standard of service we strive to provide. Please can you contact us on 01623 676 350 or email [email protected] so that we may be able to assist you further. Response date: 19th September 2024

Online ISA holder

Easy online application process. Some mild annoyance at having to send physical documents by mail for identification purposes, but at the same time it shows Mansfield Building Society is serious with money. Reviewed on: 10th September 2024

Good advice no pressure.

I needed advice to change my account to a higher interest account. I was given different options, with no pressure. Friendly professional approach. Reviewed on: 10th September 2024

Getting sorted!

I had problems linking my bank account to my new Mansfield Building Society savings account and it was sorted with a quick telephone call to a lovely lady! Reviewed on: 10th September 2024

Long time with Mansfield

I have saved with Mansfield for a long time and only closed my account because I need the money. The interest rate on my account has always been good. Reviewed on: 10th September 2024

Staffs at Chesterfield branch are doing great jobs ,...

Staffs at Chesterfield branch are doing great jobs ,polite, Friendly, helpful, advised Reviewed on: 10th September 2024

The passbook thing is totally antiquated.

The passbook thing is totally antiquated. You do realise it's 2024 and we all have the internet these days? Was also impossible to contact anyone on the savings phone number, always rang out then asked me to leave a message (nobody called back) leaving me to have to call a random brach for help (who were very helpful and always got someone else to call me back who were then helpful too) Reviewed on: 10th September 2024

Reply from Mansfield Building Society Thank you for taking time to feedback to us. Our member’s opinions are very important to us. We are sorry to hear about the issues you had contacting us and we are happy that we were able to help. Passbooks are an important part of our savings portfolio, however we understand that some members want a more digital solution. Please can you contact us on 01623 676 363 or email on [email protected] so we can discuss our digital options with you. Response date: 19th September 2024

In branch service review

Very friendly staff, nothing is ever too much trouble. Reviewed on: 10th September 2024

Helpful, informative and polite staff.

Helpful, informative and polite staff. A pleasant environment. Reviewed on: 7th September 2024

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