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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.51 (817 reviews)

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4.47

Based on 817 reviews, last reviewed 1st Feb 2025

62% decrease in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

70%

18%

Latest highest rating:

5

Changing accounts - a good service Overall the experience was good, the staff were helpful. Slightly more detailed instructions could have made the experience better. Reviewed on: 1st February 2025

Latest lowest rating:

1

Very slow and old fashioned. Very slow and old fashioned. IT systems are not good and need upgrading. Far too much reliance on paperwork Reviewed on: 21st January 2025

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Mansfield Building Society Savings reviews (817)

Review of the Mansfield Building Society, Savings:

Attractive accounts

Opened an ISA and regular saver -- pleased with both Reviewed on: 27th January 2025

Very courteous and efficient staff

Very courteous and efficient staff Reviewed on: 18th April 2024

Transfering money from one Mansfield account to anot...

Transfering money from one Mansfield account to another Mansfield account was simple and all done in a week. This by post with a cover letter.. Reviewed on: 16th April 2024

Very supportive and helpful Building Society

Very supportive telephone support. When I call and you are very busy, you ask for my number and a message and Always call back. I am an octogenarian, and not very familiar with phone and postal contact only, but Mansfield make it easy for me with your patient courteous support and assistance. Many thanks Reviewed on: 16th April 2024

Trustworthy and local.

Great to be able to use my local building society and speak to the knowledgeable ladies. I'm always greeted by friendly, helpful staff at the Kirkby branch who always make me feel I'm an individual. Reviewed on: 16th April 2024

Ready to listen and help.

Approachable people who listen in friendly yet professional manner. Reviewed on: 31st March 2024

man240326BS

I requested a trustee a/c when I opened my savings a/c but was told that option wasn't available. That is not s good policy IMHO as: 1) when I die (and I AM old) then my executor, my son, wouldn't know the purpose of the account which is as trustee for my dead partners wife (I'm the executor of his estate & 2) HMRC might hold an enquiry and then the above would also apply. I do understand that the interest rate is often reduced when this facility is offered, but I do feel nonetheless that the option should have been made available Reviewed on: 26th March 2024

Reply from Mansfield Building Society Thank you for taking the time to share your feedback with us. Trustee Accounts are an important option for certain customer circumstances and we can offer them. We’re sorry for the misunderstanding about the availability of this account type during your enquiry with us. Please can you contact us on 01623 676 350 so we can assist you further. Response date: 28th March 2024

Staff are always courteous and helpful.

Staff are always courteous and helpful. Reviewed on: 25th March 2024

Straight to the point

Instructions were very straight forward Reviewed on: 25th March 2024

Tom and Helen were really helpful.

Tom and Helen were really helpful. Reviewed on: 10th March 2024

Hayley gave excellent customer care had empathy show...

Hayley gave excellent customer care had empathy showed great understanding of the problem I had moving from Barclays Reviewed on: 9th March 2024

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