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Marshmallow: Car Insurance reviews

Name: Car Insurance
Rating: 1.83 (300 reviews)

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1.64

Based on 300 reviews, last reviewed 21st Feb 2025

100% increase in 5 star reviews

in the past 90 days

28% decrease in 1 star reviews

in the past 90 days

19%

77%

Latest highest rating:

5

Thaigo was an amazing customer service agent. Thaigo was an amazing customer service agent. He understands my issues very quickly and helped me. His explanation was really good. Reviewed on: 14th February 2025

Latest lowest rating:

1

Terrible experience, not good at all Terrible experience. I have paid deposit and I need to validate ID..Impossible to speak with anyone..Robot only gives you options that you Don't need.... Read more Reviewed on: 21st February 2025

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About this product

Check out the Marshmallow car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your new provider.

Marshmallow was founded in 2015, dedicated to providing affordable insurance to those often hit with outrageously high quotes, like students and expats. Marshmallow designed its own systems and writes its own policies, claiming to provide cheaper car and van insurance for all.

Perhaps you have a low credit score and find many insurers penalise you for this,or maybe you’re an expat without a UK driving licence, again, paying extra for your insurance? Marshmallow claims to have affordable policies for all, regardless of factors such as these. Read the Marshmallow car insurance reviews on Smart Money People to see how well the company lives up to these claims.

Have you had an insurance policy with Marshmallow? Did you find your premium cost reasonable in comparison to other quotes? Was the level of cover suited to your needs? How did you find communications with Marshmallow: was the customer service team friendly and helpful with fast response times? Did you have to make a claim on your policy, and if so, how well was it dealt with? Whether positive or negative, leave a Marshmallow car insurance review today to help us increase trust and transparency in financial services.

Marshmallow Car Insurance reviews (300)

Review of the Marshmallow, Car Insurance:

Great help always look out for there customers

Great help always look out for there customers Reviewed on: 11th November 2024

Very good service from Marshmallow

Florence is very helpful and polite. She solved my problem quickly. Reviewed on: 17th February 2023

Overall it was a good experience.

It was a good experience and very nice staff and I'm satisfied with marshmallow team. Reviewed on: 17th February 2023

Absolutely Terrible

No customer service at all. Live chat is shocking and they only reply if they want too. While in a full blown conversation, as soon as I said ‘you don’t realise the financial stress you are putting me under’ as I’ve now been waiting around 4 months for my claim payment (with no car to use) they just don’t reply. Can’t even stress how much you should stay clear of this shambles of a company! Reviewed on: 17th February 2023

It is not insurance company it is just money collector

I reported my car accident on Jan 23, after 2 weeks of chatting through their application( no phone number), they assigned me for a garage 35 mile from my house, then the garage denied my car, 5 days of chatting on their application they assigned again the same garage, I booked with a local garage, but after 25 days from accident report, they are not responding to the garage estimations... Just avoid this company, and their poor communication application. Reviewed on: 16th February 2023

The worst Insurance Company

Marshmallow is the worst insurance company I used ever. As a nature 8f insurance companies, they should help your bad condition and support you in bad occasions. They are looking forward for how to not support the customer and they're really successful for finding all open points. I'd never suggest to someone this bad company. Stay away, don't regret. Reviewed on: 6th February 2023

Avoid like the plague

They never answer the live chat over a month to sort out a crash and still no payment you have to chase up and can not get through to anyone you get one message then they turn live chat to away and ignore you this insurance is a con artist Reviewed on: 3rd February 2023

DO NOT USE THEM. MADE THE LAST YEAR OF MY LIFE SO MUCH HARDER

They do not set up a direct debit for payment, you give them your details and then they attempt to take payment once a month, but most of the tome they cannot do so, and then they send emails to your junk box saying they have not been able to take payment and then try and cancel your insurance. They give you 21 days to pay, but how often do you check your junk email on your personal email box. They have the ability to text or notify you through the app, where they have the bank details for payment too, but again decide not too/ I have now had my insurance cancelled 11 months and 3 weeks in, will not receive my no claims for the year and have been reported for a cancelled insurance policy. THIS COMPANY ARE SET UP TO TRY AND MAKE YOU FAIL. DO NOT USE THEM. Reviewed on: 25th January 2023

Possibly the worse insurance company

Do not use these Read all the reviews on trust pilot Everything seems good until you make a claim 8 days without a car No courtesy car Only just found out where our car is now Terrible company Reviewed on: 20th January 2023

Poor company

Take money then tell you that you are not insured until you products your driving licence. They say if they don’t receive a copy of your licence they refund you in a week. That’s ok if you have lots of money and can go pay again. That just appalling service a reflection of who is at the top and what’s they about no doubt! Reviewed on: 20th January 2023

First rate customer service

Response time and helpfulness is unbeatable. Direct email communication, no call centre or generic email enquiry. Very happy Reviewed on: 11th January 2023

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