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Metro Bank reviews

Metro Bank Logo
Rated Excellent • 4.84/5

Metro Bank reviews

Verified business Last reviewed within 7 days
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  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers in-person appointments
    Offers in-person appointments
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • FCA approved and regulated
    FCA approved and regulated

Review summary

People rate this company as Excellent based on 15,204 product reviews

Average score of 4.84/5
5 star
92%
4 star
6%
3 star
1%
2 star
0%
1 star
1%
Reviews for Metro Bank have trended positively over the past 90 days

Metro Bank is loved for its friendly, helpful staff and the convenience of branches open seven days a week with long hours. The app is praised for being easy to use and reliable, making banking straightforward. However, some find the account opening process slow or complicated, and there are frustrations with security measures causing account blocks and poor handling of fraud cases.

Positive themes

  • Metro Bank’s staff are friendly and always ready to help in branch or on the phone.
  • The app is easy to use and makes managing accounts simple and stress-free.
  • Branches open seven days a week with long hours make banking very convenient.

Negative themes

  • Opening accounts can be slow and complicated with poor communication.
  • Security measures often block accounts causing frustrating access issues.
  • Fraud handling is poor with little support or reimbursement for victims.
Summarised by AI
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About Metro Bank

Metro Bank is a personal and business bank that was founded by Anthony Thomson and Vernon Hill.

Metro Bank first opened in 2010 and was the first new high street bank to open in the UK in over 100 years. Today, Metro Bank has over three million customers and branches across the UK.

For personal customers, Metro Bank offers bank accounts, savings, loans, mortgages and insurance. Commercial customer products include business accounts, deposit accounts and loans.

Metro Bank at a glance

Contact details

Phone
0345 080 8500
Social media

Reviews for Metro Bank

Showing 11 of 15204 company reviews • Last reviewed within 7 days

New debit card

Current account • 25th March 2026

Current account it’s ok. Only one thing is not comfortable like few years ago. Now it’s not possible get new debit card at the branch.... Current account it’s ok. Only one thing is not comfortable like few years ago. Now it’s not possible get new debit card at the branch. They can sent it by post in UK only. Read more Read less

{"display":"Petr","full_name":"Petr","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
Read more product reviews

Easy access to products and opening of account by kn...

Fixed Rate Cash ISA • 24th March 2026

Easy access to products and opening of account by knowledgeable staff

{"display":"George H","full_name":"George H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Nice one

    Nice one and easy to used in transactions

    {"display":"Helder Almeida","full_name":"Helder Almeida","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    Friendly, efficient, customer-oriented.

    I find the account easy to use and the statements are easily accessible via the online account. I would prefer they also be available in... I find the account easy to use and the statements are easily accessible via the online account. I would prefer they also be available in the app. Metro Bank is much more flexible compared to other banks like HSBC and their customer service is more friendly and efficient. Their stores are also lovely to sit in compared to other banks I have used, which makes waiting for appointments or help in store more enjoyable (for waiting in a bank, anyway). Metro Bank is also not affiliated with Israel or complicit in the genocide of Palestinians! 10/10 Read more Read less

    {"display":"Tessa Stewart","full_name":"Tessa Stewart","avatar":{"url":"\/assets\/uploads\/avatars\/users\/732947.png"}}'s avatar
  • 5/5

    Good experience in personality and protection on sta...

    Good experience in personality and protection on staff are very amazing their are amazing by the way

    {"display":"Stefan Horvath ","full_name":"Stefan Horvath ","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1146525.png"}}'s avatar
  • 5/5

    Overall, a good bank.

    Overall, a good bank. Office timings, staff behaviour, and facilities for kids to play and learn about finances are good. I am happy with the... Overall, a good bank. Office timings, staff behaviour, and facilities for kids to play and learn about finances are good. I am happy with the services like online banking and card payments globally. Read more Read less

    {"display":"Ganesh ","full_name":"Ganesh ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Ganesh 23rd January 2026
  • 5/5

    Always professional polite when I have contacted the...

    Always professional polite when I have contacted them answered my queries felt respected and valued as a customer

    {"display":"Sally W","full_name":"Sally W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Sally W 23rd January 2026
  • 5/5

    Good customer service, helpful staff

    Good customer service with easy process to quickly access all products with help from staff if you need assistance.

    {"display":"Des","full_name":"Des","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Instant Access Savings
    Des 22nd January 2026
  • 1/5

    Metro knows nothing about account switching

    I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my... I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my account as outstanding to the debt agency. This left a nasty footprint on my credit score. I applied for credit with my new bank which was declined due to my credit score. I had to borrow money from a friend… embarrasing. I complained and Metro admitted the mistake. The offered me £50. I declined as I felt it did not reflect fair compensation for the impact this had on me. Read more Read less

    {"display":"Anton","full_name":"Anton","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Anton 22nd January 2026
  • 5/5

    Good Customer Service and I highly recommend their b...

    Good Customer Service and I highly recommend their basic account

    {"display":"Yonca Yadigar","full_name":"Yonca Yadigar","avatar":{"url":"\/assets\/uploads\/avatars\/users\/687183.png"}}'s avatar
  • 3/5

    Better accounts elsewhere

    Decent app but no open banking links from Metro to other banks. Current account is standard fare. Charges for foreign transactions. No whistles and bells... Decent app but no open banking links from Metro to other banks. Current account is standard fare. Charges for foreign transactions. No whistles and bells at all. Store staff are ok but often disinterested.. Not sure that they really want retail business. Read more Read less

    {"display":"Latic","full_name":"Latic","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Latic 22nd January 2026

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