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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (202 reviews)

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4.79

Based on 202 reviews, last reviewed 7th Feb 2025

5% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

93%

3 star

2 star

Latest highest rating:

5

Jahsua knew everything about the mortgage applicatio... Jahsua knew everything about the mortgage application and very knowledgable, helpful and understanding. Reviewed on: 7th February 2025

Latest lowest rating:

1

The Truth about the Monmouthshire Building Society Once upon a time building societies existed to help people in their communities. In the case of the Monmouthshire Building Society this is no longer ... Read more Reviewed on: 6th January 2025

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About this product

Monmouthshire Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Monmouthshire Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

Monmouthshire Building Society Mortgages reviews (202)

Review of the Monmouthshire Building Society, Mortgages:

Great advisor. Dreadful process.

I already had a mortgage with MBS which was categorised as transferable but when I moved home I was ‘forced’ to pay outstanding monies and renew it. Michelle Groves was fantastic but the MBS made the whole process painful, intrusive and thoroughly unpleasant. Reviewed on: 10th August 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. It is disappointing to hear you haven’t had a good experience on this occasion. A manager from the Direct Sales team will contact you. Response date: 13th August 2024

Would recommend

Friendly, professional staff, great deal. Reviewed on: 12th November 2019

Great Communication

Application process great, single point of contact who was able to deal with underwriters quickly. Reviewed on: 12th November 2019

Great customer service and locally focused company

We took a mortgage out with the Monmouthshire 7 years ago. We would not hesitate to recommend them as we have always found them to be friendly, helpful, efficient and very straightfoward to deal with. We later had to remortgage when we needed to rennovate the same property, and their mortgage adviser was great - we felt listened to, and they were able to help us. We've had a much better experience with them than the bigger companies (no hidden charges etc). One thing to note - our independent mortgage broker initially overlooked them as they didn't realise we were in their 'catchment' area - so worth asking for them if you live in the Forest of Dean/Monmouthshire area. Reviewed on: 12th November 2019

Best Mortgage

Easy to understand and far beats other products. Very pleased. Reviewed on: 12th November 2019

A great mortgage provider

We were not just a number a great experience end to end with both our mortgage advisor and underwriter just a phone call away. My husband is self employed and a common sense approach used. Can highly recommend Reviewed on: 12th November 2019

Great products and great people

We have just arranged our 3rd mortgage with the Monmouthshire and each time it has been a great product but the most important thing to us is having professional knowledgeable people at the end of the phone. I don’t think we will ever use anyone else! Reviewed on: 12th November 2019

outstanding

Outstanding mortage lender dont only consider young borrowers but have time for the older person. Reviewed on: 12th November 2019

Reasonable saving rate

Over the past few years the Monmouthshire has had some reasonable saving rates Reviewed on: 12th November 2019

Amazing service for a first time buyer.

Great understanding of products and detailed information regarding the mortgage and the process. Easy to contact and very helpful customer service department. Reviewed on: 12th November 2019

Friendly

Make obtaining a mortgage easy and simple ,explaining everything in easy to understand language Reviewed on: 12th November 2019

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