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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (197 reviews)

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4.78

Based on 197 reviews, last reviewed 3rd Feb 2025

14% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

3 star

2 star

Latest highest rating:

5

Great customer service Called to arrange porting current mortgage onto next house Reviewed on: 3rd February 2025

Latest lowest rating:

1

The Truth about the Monmouthshire Building Society Once upon a time building societies existed to help people in their communities. In the case of the Monmouthshire Building Society this is no longer ... Read more Reviewed on: 6th January 2025

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About this product

Monmouthshire Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Monmouthshire Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

Monmouthshire Building Society Mortgages reviews (197)

Review of the Monmouthshire Building Society, Mortgages:

Our two year mortgage product was coming to an end.

Our two year mortgage product was coming to an end. After speaking with Adam he sent across via email some options of mortgage products and made an appointment for Jamie to call me a few days later to discuss which product we were interested in. I can not fault their friendliness or competence in dealing with me. Moving forward we have another 2 year mortgage deal which we are happy with. Reviewed on: 9th January 2025

Reply from Monmouthshire Building Society Thank you for leaving a review for the Direct Sales team. We are so pleased that you had a good experience with the Society. Your comments will be shared with Jamie and Adam. Response date: 9th January 2025

phenomenal support & staff

From day one of being with Monmouthshire they have been nothing but phenomenal with myself and my husband they have helped in many ways and always given us the best outcome and taken so much stress and turned it all into positives. Reviewed on: 12th March 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to the mortgage department. Response date: 13th March 2024

Have recently purchased a new property and went thro...

Have recently purchased a new property and went through Leon Jenkins again, as we have used Leon for our last few transactions, and yet again he has been brilliant, took time to understand our needs and helped us with making informed choices. He is patient, helpful and clear with his communication. Reviewed on: 28th February 2024

Good Good

Good review helpful information xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Reviewed on: 27th February 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 27th February 2024

I Cant explain in words how fantastic Danielle was !

I Cant explain in words how fantastic Danielle was !!!! Reviewed on: 26th February 2024

Amazing Anita

I feel so lucky to have had Anita's guidance and support throughout the rate switch/ remortgage process. She went above and beyond and was extremely generous with her time to ensure the product met my needs. Thank you! Reviewed on: 21st February 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with your rate switch process. Your comments will be passed on to Anita. Response date: 22nd February 2024

I had a truly exceptional experience with Monmouthsh...

I had a truly exceptional experience with Monmouthshire, specifically the outstanding customer care provided by Oliver Taki in the mortgages team. Oliver demonstrated a remarkable level of professionalism, friendliness, efficiency, and speed in every interaction, setting a standard that exceeded my expectations. While my experience with Oliver was stellar, I did find the underwriting process more challenging compared to anecdotes I had heard from friends and family who had chosen different mortgage providers. While the difficulties with underwriting will influence my decision on whether to choose Monmouthshire again in the future, I must underscore that the positive impact of Oliver Taki's exceptional customer care which made my overall journey with Monmouthshire worthwhile. Reviewed on: 16th February 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society., your feedback will be passed on to Oliver and the Underwriting team. Response date: 19th February 2024

Oli was extremely professional, friendly and helpful

Oli was extremely professional, friendly and helpful Reviewed on: 16th February 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, your comments will be passed on to Oli. Response date: 16th February 2024

Mortgage Fix Expiry

Met with Oliver Taki to look at options for mortgage where fixed rate comes to an end in early March. Oliver was professional, courteous and patient throughout and we are very happy with the outcome, both in terms of repayment, term and flexibility. A very easy recommend, thank you. Reviewed on: 14th February 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased that you are happy with the service that you received during your mortgage appointment. Your feedback will be passed on to Oliver. Response date: 15th February 2024

Olly Fantastic Mortgage Advisor

Olly is a brilliant advisor, he coped with my many changing requirements, thoroughly presenting all the options and assisting throughout the process. Highly recommended. Reviewed on: 14th February 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with our Mortgage Advisor Olly. We will share your feedback with Olly. Response date: 14th February 2024

Great experiance - Oliver Taki very helpful

Great experiance - Oliver Taki very helpful Reviewed on: 18th January 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience. Your comments will be passed on to Oliver. Response date: 18th January 2024

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