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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (214 reviews)

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4.79

Based on 214 reviews, last reviewed 9th Apr 2025

53% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

3 star

2 star

Latest highest rating:

4

Additional Mortgage The mortgage advisor Michelle Groves was very good and efficient. We had to wait a few weeks before she could hold the meeting with us. However she ha... Read more Reviewed on: 9th April 2025

Latest lowest rating:

1

The Truth about the Monmouthshire Building Society Once upon a time building societies existed to help people in their communities. In the case of the Monmouthshire Building Society this is no longer ... Read more Reviewed on: 6th January 2025

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About this product

Monmouthshire Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Monmouthshire Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

Monmouthshire Building Society Mortgages reviews (214)

Review of the Monmouthshire Building Society, Mortgages:

Ridiculous interest rates

Ridiculous interest rates, they set their own SVR so high it's eye watering. I was pushed into a deal that's crippling me as they knew I had no other choice. They meant to charge me thousands to move to another deal when they know I can't afford this one anymore. inhave multiple mortgages with multiple companies and not one of them leech from their customers like this. It's disgusting how high they set their rates! Reviewed on: 22nd November 2024

Reply from Monmouthshire Building Society Thank you so much for your review, we’re very sorry that you’ve had an experience that you’re not happy with and we’d be happy to speak directly about your case. As a society we’ve not passed on all of the bank of England rate increases in 2023/2024 to our SVR rate, and we asses the rates against other banks and building societies regularly so we’re not out of line. Standard Variable Rate is for members who have finished their fixed or discount product period and have not moved to another product term. We offer a full range of products for members at the end of their product term which are available on our website and on communications you will have received as you neared the end of your term. We also actively contact our members who are on SVR to encourage them to look at other options which may be more suitable for them. Our fixed, variable and discount rates are competitively priced in the market. Any member who is on SVR can find another lender with no early repayment charge so we would encourage you to assess your options. If you would like to discuss your review further, please contact one of our Direct Sales Team Leader’s on 01633 982178 or 01633 844320. Response date: 27th November 2024

Additional Mortgage

The mortgage advisor Michelle Groves was very good and efficient. We had to wait a few weeks before she could hold the meeting with us. However she had done a very good job in getting all the information and documentation needed prior to the meeting, So we received our mortgage offer within two weeks of the meeting which was excellent. Reviewed on: 9th April 2025

Re-mortgage due to fixed term ending.

Recently re-mortgage due to fixed term ending and requested an advisor for advice. Anita Morgan was assigned, and I couldn't have asked for a better advisor. She was very friendly, knowledgeable and patient whilst providing many options taking on board my particular circumstances. Reviewed on: 3rd April 2025

Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your positive feedback following your recent re-mortgage. Your comments will be shared with Anita. Response date: 3rd April 2025

Dedicated staff

Jamie Warburton has been excellent in both my further advance and rate review, he has gone the extra lime, thank you. Reviewed on: 2nd April 2025

Reply from Monmouthshire Building Society Thank you for leaving a review for the Society following your rate review and further advance. Your feedback will be shared with Jamie. Response date: 3rd April 2025

Olli Taki was superb, I would however like to see im...

Olli Taki was superb, I would however like to see improvement with the answer phone system and quicker responses. Reviewed on: 2nd April 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. We appreciate your constructive feedback around the answer phone system and response times. This will be shared with the Direct Sales mortgage team along with Olli's feedback. Response date: 3rd April 2025

Very happy

Totally clear explanation about all we discussed Reviewed on: 1st April 2025

Reply from Monmouthshire Building Society Thank you for leaving a review for the Society. It is great to hear that you are very happy and received clear explanations. Response date: 3rd April 2025

Very welcoming staff upon arrival and help with all...

Very welcoming staff upon arrival and help with all questions and needs Reviewed on: 27th March 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your feedback will be shared with the branch colleagues. Response date: 28th March 2025

Very professional helpful service.

Very professional helpful service. Takes the stress out of the mortgage process. Easy to understand information to make the best decision Reviewed on: 22nd March 2025

Reply from Monmouthshire Building Society Thank you for leaving a review. We are so pleased to hear your positive feedback. This will be shared with the Mortgage Adviser that you spoke with. Response date: 24th March 2025

Buy to let mortgages.

I have been with your organisation for several years and have always found MBS fair friendly and efficient and my recent dealings went very well and your member of staff was great. Reviewed on: 10th March 2025

Reply from Monmouthshire Building Society Thank you for leaving a review for the Society. We are so pleased to hear your positive feedback. Your review will be shared with the mortgage team. Response date: 11th March 2025

Fantastic customer service

Our mortgage advisor (Michelle Groves) was very professional, friendly and tool time to understood our goals and objectives. We both felt at ease and relaxed with Michelle, who was very personable. We received appropriate advise and are very happy with our mortgage product. Reviewed on: 4th March 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review following your mortgage appointment. We are so pleased to hear that you felt at ease and relaxed. Your feedback will be shared with Michelle. Response date: 4th March 2025

Helpful advice.

Helpful advice when planning house move/ porting of mortgage. Both the on line portal, telephone and email correspondence was simple and helpful. Reviewed on: 27th February 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 27th February 2025

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