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Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.9 (1670 reviews)

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4.91

Based on 1,670 reviews, last reviewed 14th Apr 2025

18% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Very helpful friendly staff . Very helpful friendly staff . Clear advice and efficient dea.ing with request Reviewed on: 14th April 2025

Latest lowest rating:

2

Savings Deposits As from 1st April -appropriately April Fools Day- payment into any savings account has to be made in cash, online or by setting up a standing order. I... Read more Reviewed on: 31st March 2025

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About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Monmouthshire Building Society Savings reviews (1670)

Review of the Monmouthshire Building Society, Savings:

Always a smile

I have NEVER had a negative experience when dealing with the Monmouthshire building society . That is a statement that is rarely heard today. It may not be the most competitive financially but certainly rates with the greatest for customer service. I use the office at the Handpost in Newport and it is always a pleasure doing business with whoever is manning the desk. Reviewed on: 14th November 2019

Very helpful friendly staff .

Very helpful friendly staff . Clear advice and efficient dea.ing with request Reviewed on: 14th April 2025

Had to visit Cardiff City Centre Branch on Friday 4t...

Had to visit Cardiff City Centre Branch on Friday 4th April The person who dealt woyh my account was Vicky, who was very professional, polite and very knowledgeable about the account I have and also explained in easy terms about ISAs which was very helpful Vicky is a credit to the Monmouthshire Building Society first class Reviewed on: 9th April 2025

Reply from Monmouthshire Building Society Thank you for leaving a review following your visit to our Cardiff branch. Your feedback will be shared with Vicky. Response date: 10th April 2025

Set up a new account with Karen - simple and straigh...

Set up a new account with Karen - simple and straightforward and more helpful than Yorkshire BS who said come back in a week. Reviewed on: 8th April 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. It is great to hear you describe us as simple and straightforward. Your feedback will be shared with Karen. Response date: 9th April 2025

I had a very good experience with Monmouthshire buil...

I had a very good experience with Monmouthshire building society very friendly Reviewed on: 6th April 2025

Reply from Monmouthshire Building Society Thank you for leaving a review for the Society. We are pleased to hear that you had a good experience with us. Response date: 7th April 2025

I find that the staff are always professional and ha...

I find that the staff are always professional and happy to serve you . I spoke with the store manager today who is always happy to help with any queries that I have . Reviewed on: 4th April 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave us feedback. It is great to hear your positive comments, which will be shared with the branch managers. Response date: 4th April 2025

Fantastic staff, Angela was extremely helpful and fr...

Fantastic staff, Angela was extremely helpful and friendly, she helped me with my ISA transfers for the year, and was very patient. Very recommended Reviewed on: 4th April 2025

Reply from Monmouthshire Building Society Thank you for leaving a review in regards to assistance with your ISA transfers, it is great to hear such positive feedback. Your comments will be shared with Angela. Response date: 4th April 2025

Customer service was excellent and i was able to ope...

Customer service was excellent and i was able to open an account quickly. It isnimportant to have a branch locally that i can attend and thisnis the reason I have used monmouthshire Reviewed on: 2nd April 2025

Reply from Monmouthshire Building Society Thank you for leaving a review for the Society. We are so pleased to hear that you received excellent customer service whilst opening your account. Response date: 3rd April 2025

Just reviewing my saving products and rates are very...

Just reviewing my saving products and rates are very poor compared to other high street stores Reviewed on: 1st April 2025

Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback regarding our interest rates. Your comments will be passed on to the relevant department to review. Response date: 4th April 2025

Savings Deposits

As from 1st April -appropriately April Fools Day- payment into any savings account has to be made in cash, online or by setting up a standing order. In my opinion this is unfair to customers who do not bank online and don’t want to make a trip to the bank followed by one to the Monmouthshire to deposit money. It’s very ageist although my daughter in her early 50’s is of the same opinion. The point of a passbook is to use it and be able see your deposit, balance and withdrawals. This is no reflection on counter staff in Newport might I add Reviewed on: 31st March 2025

Reply from Monmouthshire Building Society Thank you for taking the time to share your feedback. We are so sorry that the removal of our debit card machines will cause you inconvenience. Following a review of our services, the debit card facility was not providing overall benefit to all members, and this was a considerable cost to the Society. Your review has been shared with the Newport branch manager who will be in contact with you to discuss your complaint further. Response date: 3rd April 2025

In branch service review

Very good service - friendly and helpful staff. Reviewed on: 31st March 2025

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