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Monmouthshire Building Society: Savings reviews

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4.91
Based on 1,521 reviews, last reviewed 11th Mar 2025
4% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
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8%
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0%
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Latest highest rating:

5

Reinvesting my ISA today in the Cardiff branch. Reinvesting my ISA today in the Cardiff branch.. Carey and Cathy were most helpful. Reviewed on: 11th March 2025
Paul C's avatar
Paul C

Latest lowest rating:

1

In branch service review Came into the Cardiff branch and lovely Vicky was very helpful. I was very happy with the service. Reviewed on: 28th February 2025
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About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Monmouthshire Building Society Savings reviews (1521)

Review of the Monmouthshire Building Society, Savings:

New customer experience- Cardiff Branch

5
I visited the Cardiff Branch on Queen Street and they arranged an appointment for me with Annie to open an instant saver account. As a new customer to Monmouthshire Building Society, I was extremely impressed by the level of customer service I received. All staff were professional and very knowledgeable and the process from start to end was seamless. Special mention must go to Annie and Cathy. Reviewed on: 6th February 2025
Joanne H's avatar
Joanne H
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Annie, Cathy and the Cardiff branch. Response date: 6th February 2025
Monmouthshire Building Society Logo
Monmouthshire Building Society

Reinvesting my ISA today in the Cardiff branch.

5
Reinvesting my ISA today in the Cardiff branch.. Carey and Cathy were most helpful. Reviewed on: 11th March 2025
Paul C's avatar
Paul C
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. It is great to hear that you had a good experience in the Cardiff branch today. Your feedback will be shared with the team. Response date: 11th March 2025
Monmouthshire Building Society Logo
Monmouthshire Building Society

Visiting you branch on 1/3/25 I met with Sally the b...

5
Visiting you branch on 1/3/25 I met with Sally the branch manager . Sally was very professional and had made an effort to dress for St David’s day . I would like to thank Sally for her help. Reviewed on: 3rd March 2025
Theresa M's avatar
Theresa M
Reply from Monmouthshire Building Society Thank you for leaving a review for the Society. We are so pleased that you had a good experience, your feedback will be shared with Sally. Response date: 3rd March 2025
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Monmouthshire Building Society

Today I spoken with Ane who was a very professional...

5
Today I spoken with Ane who was a very professional lady and knowledgeable.Thank You Reviewed on: 1st March 2025
Theresa M's avatar
Theresa M
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review, your feedback will be shared with the branch colleagues. Response date: 3rd March 2025
Monmouthshire Building Society Logo
Monmouthshire Building Society

In branch service review

5
Very helpful, explained situations well. Reviewed on: 28th February 2025

In branch service review

5
Staff very helpful, David and Cath, very friendly and knowledgeable. Nothing is too much trouble. Reviewed on: 28th February 2025

In branch service review

5
My questions are always answered and I feel listened to. Reviewed on: 28th February 2025

In branch service review

4
Personal service. It could be improved but have been informed that there is an app being developed. Reviewed on: 28th February 2025

In branch service review

5
Easy to access accounts in store - branch remains open (some banks are closing). Reviewed on: 28th February 2025

In branch service review

5
Friendly staff - no improvement needed. Reviewed on: 28th February 2025

In branch service review

5
Always pleasant staff, well presented staff. Helpful and knowledgeable. Reviewed on: 28th February 2025

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