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Monmouthshire Building Society: Savings reviews

View other Monmouthshire Building Society products
4.69
Based on 3,007 reviews, last reviewed 22nd Sep 2026
4% increase in 5 star reviews
in the past 90 days
20% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
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0%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

Lovely staff A pleasure to walk through the door! Made to feel very welcome with a cup of tea...... Thank you Ollie, and good service from Dan. Explained how to re... Read more Reviewed on: 13th September 2026
Teresa G's avatar
Teresa G

Latest lowest rating:

1

Can't log in - I have two account numbers Can't log in - I have two account numbers Reviewed on: 22nd September 2026
Kenneth's avatar
Kenneth
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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (3007)

In branch service review

5
The staff are very helpful, especially Matthew, Kate, Jo and the rest of them also very good in what jobs they do and always there to help customers. Reviewed on: 22nd November 2024
Reply from Monmouthshire Building Society We are so pleased that you had a good experience with the Society, your comments will be passed on to the branch. Response date: 19th December 2024
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Monmouthshire Building Society

In branch service review

5
Friendly, approachable staff, always helpful and knowledgeable. Reviewed on: 22nd November 2024
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. Response date: 18th December 2024
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Monmouthshire Building Society

In branch service review

5
Nothing to improve on - Vicki explained everything in Layman's terms for us. Reviewed on: 22nd November 2024
Reply from Monmouthshire Building Society Thank you for leaving a review, your feedback will be shared with Vicki. Response date: 19th December 2024
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Monmouthshire Building Society

In branch service review

5
Excellent personal service. I like having an actual branch I can visit, and having a physical passbook. The staff are excellent, well informed and very pleasant. No improvements needed. Reviewed on: 22nd November 2024
Reply from Monmouthshire Building Society Thank you for your review, it is great to hear your positive feedback. Response date: 19th December 2024
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Monmouthshire Building Society

In branch service review

5
Always a pleasure to come into branch. All the staff are friendly and helpful. Any questions are answered in a satisfactory way. Reviewed on: 22nd November 2024
Reply from Monmouthshire Building Society Thank you for leaving a review, we really appreciate your feedback. Response date: 19th December 2024
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Monmouthshire Building Society

In branch service review

5
Nice to be able to visit a branch - easy and friendly too. Reviewed on: 22nd November 2024
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. Response date: 19th December 2024
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Monmouthshire Building Society

In branch service review

4
Friendly, branch in Ross-on-Wye, convenient opening hours and convenient for my home. Reviewed on: 21st November 2024
Reply from Monmouthshire Building Society Thank you for leaving feedback following a visit to our Ross-on-Wye branch. Response date: 19th December 2024
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Monmouthshire Building Society

Excellent Customer Service at the Cwmbran Branch

5
Excellent customer experience in the Cwmbran branch this week with Eleri at the desk. Eleri was kind, helpful and really lovely to talk to. I was withdrawing money from my savings accounts and Eleri talked me through a new process they are trialling for withdrawals, which I thought was fantastic and much more efficient than previous. Monmouthshire staff, like Eleri, are always very positive and you leave the branch with a smile and that happy, positive inner feeling. Thank you and see you again soon x Reviewed on: 21st November 2024
Jack's avatar
Jack
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Eleri. Response date: 21st November 2024
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Monmouthshire Building Society

In branch service review

5
Great service in the Caldicot branch, especially Andrea. They saw us at the last minute and conducted our business well. Nothing to improve. Reviewed on: 18th November 2024
Reply from Monmouthshire Building Society Thank you for leaving a review for the Caldicot branch, your feedback will be shared with Andrea. Response date: 19th December 2024
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Monmouthshire Building Society

In branch service review

4
Customer service in the Caldicot branch is great, the account I have serves its purpose. Modernising withdrawals online would be great. Reviewed on: 18th November 2024
Reply from Monmouthshire Building Society We are so pleased that you received great customer service in Caldicot, thank you for your feedback in regards to modernising online withdrawals. Response date: 19th December 2024
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Monmouthshire Building Society

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