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Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.9 (1526 reviews)

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4.90

Based on 1,526 reviews, last reviewed 31st Mar 2025

17% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Fabulous staff at Caerleon Rd branch. Staff were fabulous at the Caerleon Rd branch. They went above and beyond to help me. Bonus I also got a cuppa Reviewed on: 27th March 2025

Latest lowest rating:

2

Savings Deposits As from 1st April -appropriately April Fools Day- payment into any savings account has to be made in cash, online or by setting up a standing order. I... Read more Reviewed on: 31st March 2025

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About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Monmouthshire Building Society Savings reviews (1526)

Review of the Monmouthshire Building Society, Savings:

A reassuring and helpful team

Having just had a difficult time with my bank, who seemed to feel that I was being difficult because I wanted to talk to an adviser in person, it was great to speak to a team who could understand exactly what I needed, and who could help me access the service I wanted. I felt so reassured and valued as a person. Reviewed on: 20th March 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review, it is great to hear that you have felt reassured and valued in branch. Your feedback will be shared with the team. Response date: 21st March 2025

Savings Deposits

As from 1st April -appropriately April Fools Day- payment into any savings account has to be made in cash, online or by setting up a standing order. In my opinion this is unfair to customers who do not bank online and don’t want to make a trip to the bank followed by one to the Monmouthshire to deposit money. It’s very ageist although my daughter in her early 50’s is of the same opinion. The point of a passbook is to use it and be able see your deposit, balance and withdrawals. This is no reflection on counter staff in Newport might I add Reviewed on: 31st March 2025

Fabulous staff at Caerleon Rd branch.

Staff were fabulous at the Caerleon Rd branch. They went above and beyond to help me. Bonus I also got a cuppa Reviewed on: 27th March 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave us feedback. It is great to hear positive comments about our colleagues. Your comments will be shared with the Caerleon Road branch. Response date: 27th March 2025

Impressive

Zoe Mathias is a warm ,knowledgeable person who I am happy to deal with. Reviewed on: 22nd March 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your feedback will be shared with Zoe. Response date: 24th March 2025

Fantastic customer service

Served today in Swansea by Cath who was very friendly and polite I bank with other providers and the service I received today was second to none a credit to your society . Reviewed on: 20th March 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review following a visit to our Swansea branch. Your feedback will be shared with Cath. Response date: 21st March 2025

Reinvesting my ISA today in the Cardiff branch.

Reinvesting my ISA today in the Cardiff branch.. Carey and Cathy were most helpful. Reviewed on: 11th March 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. It is great to hear that you had a good experience in the Cardiff branch today. Your feedback will be shared with the team. Response date: 11th March 2025

Visiting you branch on 1/3/25 I met with Sally the b...

Visiting you branch on 1/3/25 I met with Sally the branch manager . Sally was very professional and had made an effort to dress for St David’s day . I would like to thank Sally for her help. Reviewed on: 3rd March 2025

Reply from Monmouthshire Building Society Thank you for leaving a review for the Society. We are so pleased that you had a good experience, your feedback will be shared with Sally. Response date: 3rd March 2025

Today I spoken with Ane who was a very professional...

Today I spoken with Ane who was a very professional lady and knowledgeable.Thank You Reviewed on: 1st March 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review, your feedback will be shared with the branch colleagues. Response date: 3rd March 2025

In branch service review

Very helpful, explained situations well. Reviewed on: 28th February 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 28th March 2025

In branch service review

Staff very helpful, David and Cath, very friendly and knowledgeable. Nothing is too much trouble. Reviewed on: 28th February 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to David and Cath. Response date: 28th March 2025

In branch service review

My questions are always answered and I feel listened to. Reviewed on: 28th February 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 28th March 2025

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Monmouthshire Building Society: Savings reviews

17% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Monmouthshire Building Society Savings reviews (1526)

A reassuring and helpful team

Savings Deposits

Fabulous staff at Caerleon Rd branch.

Impressive

Fantastic customer service

Reinvesting my ISA today in the Cardiff branch.

Visiting you branch on 1/3/25 I met with Sally the b...

Today I spoken with Ane who was a very professional...

In branch service review

In branch service review

In branch service review

Do you have a different Monmouthshire Building Society product?

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