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Monmouthshire Building Society: Savings reviews

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4.90
Based on 1,666 reviews, last reviewed 4th Apr 2025
29% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
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8%
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0%
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0%
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Latest highest rating:

5

I find that the staff are always professional and ha... I find that the staff are always professional and happy to serve you . I spoke with the store manager today who is always happy to help with any queri... Read more Reviewed on: 4th April 2025
Theresa M's avatar
Theresa M

Latest lowest rating:

2

Savings Deposits As from 1st April -appropriately April Fools Day- payment into any savings account has to be made in cash, online or by setting up a standing order. I... Read more Reviewed on: 31st March 2025
A H's avatar
A H
Read all reviews See your review

About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Monmouthshire Building Society Savings reviews (1666)

Review of the Monmouthshire Building Society, Savings:

Safe and secure investments

5
Fabulous staff, different accounts to suit your needs and investments. Easy to withdraw money and put it in, plus wonderful helpful staff Reviewed on: 20th February 2022
Beverley Cousins's avatar
Beverley Cousins

I find that the staff are always professional and ha...

5
I find that the staff are always professional and happy to serve you . I spoke with the store manager today who is always happy to help with any queries that I have . Reviewed on: 4th April 2025
Theresa M's avatar
Theresa M

Fantastic staff, Angela was extremely helpful and fr...

5
Fantastic staff, Angela was extremely helpful and friendly, she helped me with my ISA transfers for the year, and was very patient. Very recommended Reviewed on: 4th April 2025
Kyle f's avatar
Kyle f

Customer service was excellent and i was able to ope...

5
Customer service was excellent and i was able to open an account quickly. It isnimportant to have a branch locally that i can attend and thisnis the reason I have used monmouthshire Reviewed on: 2nd April 2025
S R's avatar
S R
Reply from Monmouthshire Building Society Thank you for leaving a review for the Society. We are so pleased to hear that you received excellent customer service whilst opening your account. Response date: 3rd April 2025
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Monmouthshire Building Society

Just reviewing my saving products and rates are very...

5
Just reviewing my saving products and rates are very poor compared to other high street stores Reviewed on: 1st April 2025
Robert 's avatar
Robert

Savings Deposits

2
As from 1st April -appropriately April Fools Day- payment into any savings account has to be made in cash, online or by setting up a standing order. In my opinion this is unfair to customers who do not bank online and don’t want to make a trip to the bank followed by one to the Monmouthshire to deposit money. It’s very ageist although my daughter in her early 50’s is of the same opinion. The point of a passbook is to use it and be able see your deposit, balance and withdrawals. This is no reflection on counter staff in Newport might I add Reviewed on: 31st March 2025
A H's avatar
A H
Reply from Monmouthshire Building Society Thank you for taking the time to share your feedback. We are so sorry that the removal of our debit card machines will cause you inconvenience. Following a review of our services, the debit card facility was not providing overall benefit to all members, and this was a considerable cost to the Society. Your review has been shared with the Newport branch manager who will be in contact with you to discuss your complaint further. Response date: 3rd April 2025
Monmouthshire Building Society Logo
Monmouthshire Building Society

In branch service review

5
Very good service - friendly and helpful staff. Reviewed on: 31st March 2025

In branch service review

5
A local branch on the high street. Great to be able to discuss our finances with staff face-to-face. Reviewed on: 31st March 2025

In branch service review

5
Friendly service on the high street. Reviewed on: 31st March 2025

In branch service review

5
Local and convenient. Chepstow staff are always welcoming and friendly. Interest rates could be higher. Reviewed on: 31st March 2025

In branch service review

5
Excellent communication and a very welcoming atmosphere. Important to me as a local business. Reviewed on: 31st March 2025

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