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Monzo: Current Account reviews

Name: Current Account
Rating: 4.93 (15376 reviews)

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4.92

Based on 15,376 reviews, last reviewed 22nd Feb 2025

4618% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Ease with Monzo Since I've started with Monzo, I have enjoyed the ease to which I can get around the app. The ease at moving money and receiving money. I recommend it... Read more Reviewed on: 22nd February 2025

Latest lowest rating:

1

No Longer Trustworthy or Reliable I switched to Monzo for full banking, drawn in by the promises of a modern, trustworthy service. In the past, I believed they were a forward-thinking ... Read more Reviewed on: 17th February 2025

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About this product

Monzo’s current account gives you access to its award-winning mobile banking app which provides instant notifications about all payments and charges.

The Monzo current account helps you learn about your spending habits with weekly and monthly insights. And you can manage your money with spending categories and savings pots.

Monzo current account reviews help you find out what it’s really like to be a customer. If you’ve used Monzo before, you can also leave a review and share your experience.

Monzo Current Account reviews (15376)

Review of the Monzo, Current Account:

No Longer Trustworthy or Reliable

I switched to Monzo for full banking, drawn in by the promises of a modern, trustworthy service. In the past, I believed they were a forward-thinking bank that would protect me from fraud or mischarges. Unfortunately, Monzo has become nothing more than an unreliable shell of its former self. A recent incident made it abundantly clear just how far this bank has fallen. I was charged for a service I had cancelled, and despite my efforts to resolve it, I was met with an astonishing lack of accountability. After disputing the charge, the company involved sided with me but still provided no evidence to support the charge. Monzo, instead of standing by its customer, passed the responsibility off entirely and claimed it was too late to issue a refund—after promising me otherwise. I even raised a formal complaint, hoping that some semblance of professionalism would be restored, but was instead fobbed off with a generic, unhelpful response that only deepened my frustration. The total lack of competency and care from Monzo in dealing with my issue has shaken my trust in them entirely. At this point, it's clear that Monzo no longer values its customers or its reputation. Their customer service is a joke, their response times are abysmal, and their ability to handle basic banking issues has become non-existent. For a company that once touted itself as a safe alternative to traditional banks, I now question whether they even understand the core tenets of banking—transparency, accountability, and professionalism. There are far better options out there, and I encourage anyone considering Monzo to think twice. Their service has deteriorated so badly that it's no longer a viable option for anyone who values their money and time. Save yourself the hassle. Move elsewhere. Reviewed on: 17th February 2025

Fantastic in recovering stolen funds from once account.

Fantastic in recovering stolen funds from once account. Reviewed on: 16th February 2025

Monzo is very easy for me to use, organise my money...

Monzo is very easy for me to use, organise my money and feel in control Reviewed on: 16th February 2025

Having pots for different things has helped me massi...

Having pots for different things has helped me massively. I've had a few payments refunded while Monzo sorted things for me. Easy to use. Reviewed on: 16th February 2025

Monzo is leading the way in banking for 2025

Monzo is wonderful, a smart app for smart banking, doing it their own way in style. From their socials to in-app experience, they are paving the way for dinosaur banks to slowly follow. Reviewed on: 15th February 2025

Everything is so simple and secure

Everything is so simple and secure Reviewed on: 15th February 2025

Good app i love it more expense

Good app i love it i need gift or more money Reviewed on: 15th February 2025

Love it easy to use love the pots

Love it easy to use love the pots Reviewed on: 15th February 2025

Monzo have helped get my finances under control and...

Monzo have helped get my finances under control and now building up a safety net. The financial hub design is great and the connected accounts feature is best in class. Reviewed on: 15th February 2025

Easy mobile banking app

Great , easy and perfect for banking Reviewed on: 15th February 2025

Been a full customer for over seven years and never...

Been a full customer for over seven years and never had any real problems. I like the get paid early feature and the showing of pending credits and debits. It helps me to budget, Reviewed on: 15th February 2025

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