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Monzo: Current Account reviews

Name: Current Account
Rating: 4.93 (14846 reviews)

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4.92

Based on 14,846 reviews, last reviewed 27th Nov 2024

41% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Good for everything Efficient. Good at organising your money with pots(with decent interest i may add). Flawless when transferring money to other accounts - i had issues ... Read more Reviewed on: 27th November 2024

Latest lowest rating:

1

Asked for statements after closing my account Closed my monzo account. They sent me an annual statement. Requested on Wednesday 13th November for statements to be sent in a monthly format to me vi... Read more Reviewed on: 15th November 2024

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About this product

Monzo’s current account gives you access to its award-winning mobile banking app which provides instant notifications about all payments and charges.

The Monzo current account helps you learn about your spending habits with weekly and monthly insights. And you can manage your money with spending categories and savings pots.

Monzo current account reviews help you find out what it’s really like to be a customer. If you’ve used Monzo before, you can also leave a review and share your experience.

Monzo Current Account reviews (14846)

Review of the Monzo, Current Account:

Disappointing Customer Service Experience with Monzo

Over the past year, my experience with Monzo has been quite frustrating. The customer service has significantly declined, with advisors often lacking the necessary knowledge to assist with my queries. On multiple occasions, I was given incorrect information, which led to further complications and delays. This lack of reliability and poor service has been a major letdown, especially considering how promising Monzo once was. I hope they address these issues, but as of now, I'm quite disappointed with their service. Reviewed on: 4th September 2024

Great help, online is a bit tricky but seems to...

Great help, online is a bit tricky but seems to be ok Reviewed on: 17th April 2024

Great customer service, always there to help you.

Great customer service, always there to help you. I can't recommend them enough Reviewed on: 17th April 2024

Wry caring and thoughtful to my needs

Wry caring and thoughtful to my needs Reviewed on: 17th April 2024

Fantastic stuff - easy to use, versatile and helpful.

Fantastic stuff - easy to use, versatile and helpful. Reviewed on: 17th April 2024

I wasn't sure about Monzo at all but when I spoke to...

I wasn't sure about Monzo at all but when I spoke to one of the representatives they talked me through the whole process and I am so glad I now have a Monzo account. Reviewed on: 17th April 2024

Innovative, helpful, flexible and socially responsible

Monzo was the bank of choice when I came to UK. I had a job, was living in an Airbnb but no bank would have me without a fixed abode. No landlord would have me without payslips. My job could not pay me without a bank account. It was a catch 22 until I heard about Monzo. 5+ years later I have a great career, stable finances and I'm settled in the country, all thanks to Monzon's help and flexibility. Oh and they care about social impact too, which I know because I was part of a panel of theirs to brainstorm together on how to help customers in domestic abuse situations. All the staff are extremely passionate about what they do Reviewed on: 17th April 2024

Probably the best banking app i've used.

Probably the best banking app i've used. Clear as to where everything is. Nice and easy to set up and verify. The pots are a great idea, as is the ability to split bills. Reviewed on: 17th April 2024

4 years of ok with a bank

I am using monzo for the last 4 years and I love the fact that I can handle my money my self. With the pots, i am able to forecast and anticipate. I have subscribed a month ago to the credit card and it is super easy to use amd to follow up. Reviewed on: 17th April 2024

Monzo has become an essential part of my life

I've been a Monzo customer for 5 years now and it has become an essential part of my life. From sorting my salary into pots, to the Flex credit card, to checking my credit score and even investing, it offers everything I want from a bank. I recommend it to everyone I know, both for how easy it is to use and also how more people I know being on it enhances my experience through being able to split purchases or meals out easily. Whenever I've had a problem with my account I've been able to use their in-app support chat to resolve it very quickly and their software updates only continue to make the experience better. Reviewed on: 17th April 2024

Booming bank

Been with them from the get go and love it Reviewed on: 17th April 2024

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