Muhammed A's community profile page

Write a review

Viewing profile for,

Muhammed A

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Monzo, Current Account:

View on product page

Asked for statements after closing my account

Closed my monzo account. They sent me an annual statement. Requested on Wednesday 13th November for statements to be sent in a monthly format to me via email. Specially for last 4 months. I know it can take up to 2 working days. But I have sent so many emails and made calls since Wednesday 13th November as it is an emergency and they are just not responding. The agents on the phone cannot do anything to escalate it. This is bad considering it's a simple task to carry out. I am disappointed. My relatives have accounts with Monzo and will advise them better to close it. Very robotic experience and no personal touch or care towards my needs. Reviewed on: 15th November 2024

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.