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Monzo: Current Account reviews

Name: Current Account
Rating: 4.93 (17198 reviews)

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4.92

Based on 17,198 reviews, last reviewed 12th May 2025

381% increase in 5 star reviews

in the past 90 days

467% increase in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Incredibly slick app with many useful features. Incredibly slick app with many useful features. Really appreciate how transparent they are about the software and technical tools they use, very inter... Read more Reviewed on: 12th May 2025

Latest lowest rating:

1

Unable to even open an account because I don't have... Unable to even open an account because I don't have any photo identification (I can't afford to get a passport or even get my provisional and start le... Read more Reviewed on: 23rd April 2025

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About this product

Monzo’s current account gives you access to its award-winning mobile banking app which provides instant notifications about all payments and charges.

The Monzo current account helps you learn about your spending habits with weekly and monthly insights. And you can manage your money with spending categories and savings pots.

Monzo current account reviews help you find out what it’s really like to be a customer. If you’ve used Monzo before, you can also leave a review and share your experience.

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Monzo Current Account reviews (115)

Unable to even open an account because I don't have...

Unable to even open an account because I don't have any photo identification (I can't afford to get a passport or even get my provisional and start learning to drive) Reviewed on: 23rd April 2025

They flagged my salary as "suspicious" like what even.

They flagged my salary as "suspicious" like what even. Stuck w no cash Reviewed on: 22nd April 2025

Out of nowhere account gotta frozen.

Out of nowhere account gotta frozen. Had to pay rent. No faster customer support. Joke Reviewed on: 22nd April 2025

Account gets locked and can't access money when needed.

Account gets locked and can't access money when needed. Resolution takes time Reviewed on: 18th April 2025

Don't get the hype anymore about the monzo.

Don't get the hype anymore about the monzo. Transfer are quite slow even domestically done Reviewed on: 18th April 2025

sent money it pending for 2 days

sent money, it “pending” for 2 days?? never had this w other banks. not trustable. Reviewed on: 15th April 2025

Poor support

Horrendous customer support, had to wait for weeks to get my account unlocked. Took away all my money and uninstalled Reviewed on: 13th April 2025

Customer service is as bad as it can get

Horrible support to customers. It's always generic answers and they barely provide any resolution in time. Going back to my traditional bank account. Reviewed on: 9th April 2025

DONT TRUST MONZO

A company was allowed to steal money from my account. monzo not only didnt stop them or get my money back. tthey're fused to help on any way and spent more time covering there backs Reviewed on: 4th April 2025

Poor customer support

Their customer service is shockingly poor—what should have been a simple issue turns into week long ordeal Reviewed on: 24th March 2025

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