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Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.39 (870 reviews)

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4.38

Based on 870 reviews, last reviewed 11th Mar 2025

1533% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

70%

17%

Latest highest rating:

5

They are the best on various areas like both Mobile... They are the best on various areas like both Mobile Application and Customer Value. Reviewed on: 11th March 2025

Latest lowest rating:

1

So far an absolute joke of an establishment. So far an absolute joke of an establishment. I'm honestly stunned this is the same bank that is supposed to be regarded so highly for customer service... Read more Reviewed on: 27th February 2025

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave...

Nationwide FlexAccount reviews (870)

Review of the Nationwide, FlexAccount:

Reliable and problem free

I have had my Flexaccount with Nationwide for nearly 15 years and have never experienced any problems. Most of my interactions with them are via the local branch, where I have always found the the staff friendly, helpful and knowledgeable. Reviewed on: 5th November 2019

openess and honesty.

Thay are very open and honest. Have not had any issues with them for my 20 years I've been with them. Very supportive Reviewed on: 6th March 2025

I have recently switched to Nationwide and I am very...

I have recently switched to Nationwide and I am very happy with the service Reviewed on: 6th March 2025

Nationwide maintains its branch network

Nationwide are one of the few banks that are still maintaining a widespread branch network as well as providing an excellent and secure online banking service. Nationwide is a mutual society and its members benefit from good interest rates on savings accounts and friendly staff Reviewed on: 6th March 2025

Switched to their flex account after their flexplus...

Switched to their flex account after their flexplus account monthly fee increased a lot! Am happy with the change. Reviewed on: 5th March 2025

You can speak to a Human!

Having mild cognitive impairment, I find it hard to ring people, find ‘live chat’ a nightmare. But if I ever have a question or query I can send Nationwide a message and they quickly reply. I’m lucky enough to have a branch in my local town, and find unlike some other bank branches, you are not pushed to a machine, Great customer service and support. Reviewed on: 5th March 2025

Kind, caring, efficient and ethical.

As a 69 year-old I have rarely had a good experience of banking. Following traumatic life events during covid when Barclays made my life a misery I successfully took a complaint to the Ombudsman and vowed to find a better bank. I researched carefully, visiting local bank branches in person and reading many reviews about their apps, online banking services and ethical background, track record etc.. Nationwide came out tops by far, Triodod 2nd but I really need face to face banki... Reviewed on: 4th March 2025

Have been with Nationwide a number of years and neve...

Have been with Nationwide a number of years and never really had any issues and always able to help. Reviewed on: 3rd March 2025

Been with nationwide since a baby so 40 years so see...

Been with nationwide since a baby so 40 years so seem to be getting it right Reviewed on: 2nd March 2025

Ethical banking, great service, app works well.

Ethical banking, great service, app works well. Good savings options and visibility. Reviewed on: 1st March 2025

So far an absolute joke of an establishment.

So far an absolute joke of an establishment. I'm honestly stunned this is the same bank that is supposed to be regarded so highly for customer service. I recently switched and of the 3 employees I've dealt with so far all 3 have managed to show total incompetence or disregard for any sort of detail. As such I'm currently making a complaint, to which I got an email this morning which I've pasted below. I'm writing regarding your complaint about incorrect information provided reg... ards your eligibility for the switch incentive. Looking at all the evidence that is available I am unable to uphold your complaint. As the outcome you were looking for was a payment of £250 for the switch incentive that you are not eligible for, I am unable to make such a compensatory payment. Please let me know if you accept this outcome. This is incorrect in many parts, the most basic mistake is the amount. The incentive was £175, not £250. Next, I have not asked for or discussed a compensatory payment. I have not asked why I didn't receive it. I have simply asked why I was lead to believe on the on line chat last week before the switch completed I was eligible for the incentive. I actually asked 3 times as the idiot replying wouldnt give a straight answer. Then 2/3 days after the switch was complete I received notification that I wasn't. The next employee on the online chat was continuously trying to get rid of me, apparently when using the banking app the chat isn't in the app. Even though I signed into the banking app and followed the links in the banking app, I was told I would have to sign out of the banking app and then back into the banking app and start a new chat with a new colleague who could take me through security. Funny because I didn't sign out and start a new chat, the same girl then took me through security anyway!! This all lead to the complaint being logged and my loss of will to go on. Alas, the email today. She can't "uphold my complaint", what does that even mean? That she doesn't agree with it? She hasn't mentioned what evidence she has looked at. Hasn't aplogised, has referred to a compensatory amount I've never mentioned or has previously been brought up, hasn't answered my initial query either. And at the end asked for me to give them an answer but left just a branch phone number to contact them on?!! Is this actually amature hour? Clearly I have lost all confidence in Nationwide, I shall be leaving as soon as possible after filing complaints with the financial ombudsman and the fca. I don't see how they couldn't have stated before completion, when I asked directly 3 times, that I wouldn't be eligible for the incentive. Now they have switched, closed my old account, and made a notch on my credit score. I highly recommend to anyone that they avoid Nationwide, they're a complete fraud. Reviewed on: 27th February 2025

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