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Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.39 (870 reviews)

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4.38

Based on 870 reviews, last reviewed 11th Mar 2025

1533% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

70%

17%

Latest highest rating:

5

They are the best on various areas like both Mobile... They are the best on various areas like both Mobile Application and Customer Value. Reviewed on: 11th March 2025

Latest lowest rating:

1

So far an absolute joke of an establishment. So far an absolute joke of an establishment. I'm honestly stunned this is the same bank that is supposed to be regarded so highly for customer service... Read more Reviewed on: 27th February 2025

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexAccount reviews (870)

Review of the Nationwide, FlexAccount:

So far an absolute joke of an establishment.

So far an absolute joke of an establishment. I'm honestly stunned this is the same bank that is supposed to be regarded so highly for customer service. I recently switched and of the 3 employees I've dealt with so far all 3 have managed to show total incompetence or disregard for any sort of detail. As such I'm currently making a complaint, to which I got an email this morning which I've pasted below. I'm writing regarding your complaint about incorrect information provided regards your eligibility for the switch incentive. Looking at all the evidence that is available I am unable to uphold your complaint. As the outcome you were looking for was a payment of £250 for the switch incentive that you are not eligible for, I am unable to make such a compensatory payment. Please let me know if you accept this outcome. This is incorrect in many parts, the most basic mistake is the amount. The incentive was £175, not £250. Next, I have not asked for or discussed a compensatory payment. I have not asked why I didn't receive it. I have simply asked why I was lead to believe on the on line chat last week before the switch completed I was eligible for the incentive. I actually asked 3 times as the idiot replying wouldnt give a straight answer. Then 2/3 days after the switch was complete I received notification that I wasn't. The next employee on the online chat was continuously trying to get rid of me, apparently when using the banking app the chat isn't in the app. Even though I signed into the banking app and followed the links in the banking app, I was told I would have to sign out of the banking app and then back into the banking app and start a new chat with a new colleague who could take me through security. Funny because I didn't sign out and start a new chat, the same girl then took me through security anyway!! This all lead to the complaint being logged and my loss of will to go on. Alas, the email today. She can't "uphold my complaint", what does that even mean? That she doesn't agree with it? She hasn't mentioned what evidence she has looked at. Hasn't aplogised, has referred to a compensatory amount I've never mentioned or has previously been brought up, hasn't answered my initial query either. And at the end asked for me to give them an answer but left just a branch phone number to contact them on?!! Is this actually amature hour? Clearly I have lost all confidence in Nationwide, I shall be leaving as soon as possible after filing complaints with the financial ombudsman and the fca. I don't see how they couldn't have stated before completion, when I asked directly 3 times, that I wouldn't be eligible for the incentive. Now they have switched, closed my old account, and made a notch on my credit score. I highly recommend to anyone that they avoid Nationwide, they're a complete fraud. Reviewed on: 27th February 2025

Sadly not good anymore.

Sadly not good anymore. I have been loyal to Nationwide for decades as I believe in the concept of building society banking, but their chatbot process is excruciating, their customer service poor (for example asking what your contact preference is then repeatedly ignoring it), and there is no interest on their standard current account Reviewed on: 27th February 2025

Knowledgeable real people on Telephone or in Branch !

Easy to use, plenty of choice of products, real people in local branch with knowledgeable advice as well as online options for easy access to keep personal details safe Reviewed on: 27th February 2025

Nationwide is a great bank with a heart

Nationwide is a great bank where they still have branches so you can talk to a real person face to face. Also reward us customers with a bonus once a year. Reviewed on: 27th February 2025

In-branch and online banking are easy to perform.

In-branch and online banking are easy to perform. Branch is well staffed and spacious. Website is easy to navigate. Reviewed on: 26th February 2025

Nationwide still have most branches open so you can...

Nationwide still have most branches open so you can still walk into one and get personal face to face facilities. Reviewed on: 26th February 2025

I have used Nationwide for years never had a problem.

I have used Nationwide for years never had a problem. They are not closing branches and there are still people to serve you not machines Reviewed on: 26th February 2025

Spotted a fraud attempt .

Spotted a fraud attempt . Refunded me instantly and issued new account . Reviewed on: 26th February 2025

Good current account.

Good current account. Some helpful member saving products linked.Glad they're keeping branches open too. Reviewed on: 26th February 2025

Great service

Whenever I have had to contact Nationwide they have been extremely helpful and prompt. Reviewed on: 26th February 2025

I got £200 for joining !!

I got £200 for joining (bonus!) customer service is fantastic, easy to navigate the app. I receive interest each month, they’re always happy to help if needed. the only downside I’ve experienced so far is you have to physically go into branch to cash in cheques. I do not live nearby so the cheque has just been sat in my purse for months, other banks you can ‘pay in’ cheques via the app. Reviewed on: 26th February 2025

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