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Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.41 (908 reviews)

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4.40

Based on 908 reviews, last reviewed 18th Apr 2025

2533% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

70%

17%

Latest highest rating:

4

The flexaccount is a reliable standard current account The flexaccount is a reliable standard current account, I usually have one open in case I need it. Reviewed on: 18th April 2025

Latest lowest rating:

1

If I could give no stars, I would! If I could give no stars, I would! Absolutely incompetent, functionally locked accounts because they failed the set up properly, app and internet bank... Read more Reviewed on: 1st April 2025

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexAccount reviews (908)

Review of the Nationwide, FlexAccount:

Great customer service

When going into the store the customer service was great had a very good experience Reviewed on: 11th March 2023

Great customer service and branches still open

Great customer service and branches still open Reviewed on: 2nd April 2025

A great, easy service

The account is straightforward, good communication, easy to use website and plenty of branches to use when we need. Overall, a great service. Reviewed on: 2nd April 2025

They are friendly and reasonable.

They are friendly and reasonable. I would say their interest rates are quite high. Reviewed on: 2nd April 2025

I’ve been with them for many years and I’ve always h...

I’ve been with them for many years and I’ve always had any issues resolved promptly by a friendly staff member. They also offer great benefits because they’re a building society. Reviewed on: 2nd April 2025

simple to use and rewarded

It is simple to use. They reward customers. They resolve issues and compensate if they do not meet customer standards Reviewed on: 2nd April 2025

Always helpful staff if I ever need to go into branc...

Always helpful staff if I ever need to go into branch and easy to navigate app. Reviewed on: 2nd April 2025

So glad we still have a branch we can visit.

So glad we still have a branch we can visit. Although I do a lot on-line it is reassuring to have a place you can go to if it is needed. I have also used telephone assistance which was also excellent. I did have one issue that couldn't be sorted out, but on the whole very good. Looking forward to the bonuses they give to customer/members in addition to the big bonuses they give themselves! Reviewed on: 2nd April 2025

Fantastic bank and loyal to their customers!

Fantastic bank and loyal to their customers!!! Reviewed on: 2nd April 2025

If I could give no stars, I would!

If I could give no stars, I would! Absolutely incompetent, functionally locked accounts because they failed the set up properly, app and internet banking appalling, tons of mistakes made, cost me more money in late payment fees than they 'gave' me as a new customer and a hit to my credit rating (despite having the money and being willing to pay) on top. Takes over an hour to get through to them (don't even bother with the chat function) and out of three formal complaints all three have been batted away, all showing they'd not even read the complaint properly, once blaming the postman! Avoid at all costs. Reviewed on: 1st April 2025

Wholly disappointing.

Wholly disappointing. If they spent as much on their ads as they did on modernising their approach to banking the whole process would be far more satisfactory. Online banking is too old-skool, customer service leaves something to be desired. I can see why those under 40 turn to digital banks. Reviewed on: 25th March 2025

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