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Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.39 (870 reviews)

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4.38

Based on 870 reviews, last reviewed 11th Mar 2025

1533% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

70%

17%

Latest highest rating:

5

They are the best on various areas like both Mobile... They are the best on various areas like both Mobile Application and Customer Value. Reviewed on: 11th March 2025

Latest lowest rating:

1

So far an absolute joke of an establishment. So far an absolute joke of an establishment. I'm honestly stunned this is the same bank that is supposed to be regarded so highly for customer service... Read more Reviewed on: 27th February 2025

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexAccount reviews (870)

Review of the Nationwide, FlexAccount:

I have been a Nationwide customer since my parents j...

I have been a Nationwide customer since my parents joined me up. 46 years ago. I have always found them to be superb in their customer service, and the simplicity of their products for my needs. I like the fact that the Flex account is very straight forward, and there are no added fees. Reviewed on: 7th March 2025

Easy to manage either through app or from the computer.

Easy to manage either through app or from the computer. Clear sources of information. Reviewed on: 6th February 2025

I have been banking with them for 19 years its a go...

I have been banking with them for 19 years its a good bank Reviewed on: 3rd February 2025

App is seriously lacking

I took advantage of the £175 switch offer that Nationwide were offering. At first, everything was good however, I soon realised Nationwide’s app and technology is seriously lacking. The app is very limited in what it can do and the lack of Push Notifications through the app to warn of upcoming Direct Debit payments is infuriating. Furthermore, Nationwide’s text alerts are too basic and not detailed enough. Not being able to use the Post Office to deposit cash or cheques is also annoying. Whilst I appreciate they are keeping their branches open, we don’t live that close to one so having access to bank at the Post Office would make life easier (or allow for cheques to be deposited through the app - that would be even better!). Reviewed on: 17th January 2025

Everything is excellent.

Everything is excellent. Responds immediately and resolves whatever I need. When I call, they are very nice and explain step by step what I have to do! Reviewed on: 14th January 2025

Easy to use and good value

Simple to use. Free to use. Free small overdraft. Reviewed on: 28th November 2024

I am a Nationwide Flex Account for 40 years or more.

I have been with the Nationwide Flex Account for 40+ years and online operation for many many years without problem. It is easy to use, displays all accounts and protects from scams. It is free to use and I would be reluctant to move away. Reviewed on: 23rd November 2024

Flex account from Nationwide,excellent,no fee everyd...

Flex account from Nationwide,excellent,no fee everyday current account.,great app,customer services excellent Reviewed on: 20th November 2024

Several different options on how to use my accounts.

Several different options on how to use my accounts. including, whcih i think is very important, being able to go into branch and speak face to face wigth a rreal person Reviewed on: 10th October 2024

Overly complicated application process, it felt like.

Overly complicated application process, it felt like. Looked to join given the good reports on rates, new branding and adverts, but despite a new brand the process and provisions still felt archaic. So much paperwork, slow to send card, unnecessary pay-in rules. Just a waste of time and the credit search in my opinion. Reviewed on: 18th September 2024

Happy my account is with a mutual socie...

Happy that my current account is with a mutual society so I get better value from my accounts Reviewed on: 14th September 2024

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