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Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.63 (1114 reviews)

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4.63

Based on 1,114 reviews, last reviewed 3rd Sep 2026

78% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

74%

15%

Latest highest rating:

5

Longtime happy customer I have been with Nationwide for many years and always find them very helpful, and I like the fact that they have such a strong High Street presence - ... Read more Reviewed on: 3rd September 2026

Latest lowest rating:

1

Executor account hell with NBS Used Flex account as executor account to distribute estate according to Will. However Nationwide force you to drip feed small payments over days, addi... Read more Reviewed on: 26th May 2026

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (1114)

Convenient online banking.

Convenient online banking. Complaints system rather opaque Reviewed on: 25th March 2026

Being a mutual has been rewarding

Being a mutual has been rewarding Reviewed on: 25th March 2026

Had Flexaccount for more than 20 years.

Had Flexaccount for more than 20 years. Never had a single problem with it. Reviewed on: 25th March 2026

Best Bank I have ever dealt with.

I have only had my Nationwide accounts for about 1 year and they are the most helpful bank i have ever had. I can pop into my local for any problem or advice. Take out money easy over the counter. Great help with investment account set up. Reviewed on: 25th March 2026

Reliable bank with less service than an internet bank.

Have banked with Nationwide for decades without any issues. Two criticisms: They do not participate in the scheme which allows cash/cheque payments to be made into the Post Office as supported by other banks which is important to me as my nearest Branch is a 60 mile round trip away. Also, Nationwide is impossible to contact by phone and the FAQ/chatbot is completely useless. When a human operator is reached they invariably to tell you to call another seemingly unmanned number, say they have no visibility of my account details or advise me to visit a local Branch. The staff at Branches cannot help with anything as they are just there to sell product. I summary generally a reliable bank with systems that work well but customer service when there are problems is dire. Reviewed on: 25th March 2026

Simple to use and reliable.

FlexAccount is simple to use and reliable. The banking app works well but it used to show you a breakdown of categories of spends which was helpful. Reviewed on: 25th March 2026

I would have given it 5 stars but they used to have...

I would have given it 5 stars but they used to have massaging now this has gone and all queries now you ring join a queue and answer security questions and hopefully someone will answer your questions Reviewed on: 24th March 2026

Tha bank has branches and has a very good customer s...

Tha bank has branches and has a very good customer service Reviewed on: 24th March 2026

Nationwide Flex account, best ever

Since we transferred our account to Nationwide 18 months ago (following closure of our longterm bank) we have found that the support and safeguarding of our account second to none. Reviewed on: 24th March 2026

Nationwide excellent

Been with Nationwide for over 30 years, always had excellent service and never experienced any problems. As well as current account I have a credit card, savings account and ISA's with them Reviewed on: 24th March 2026

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