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Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.62 (1110 reviews)

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4.62

Based on 1,110 reviews, last reviewed 25th Jun 2026

63% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

74%

15%

Latest highest rating:

5

Does everything I need from a current account The 24/7 self-service foyer at my local branch with a paying-in machine is something I genuinely value — not all banks offer that. Minor gripe: the ma... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

Executor account hell with NBS Used Flex account as executor account to distribute estate according to Will. However Nationwide force you to drip feed small payments over days, addi... Read more Reviewed on: 26th May 2026

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (1110)

Reliable bank with less service than an internet bank.

Have banked with Nationwide for decades without any issues. Two criticisms: They do not participate in the scheme which allows cash/cheque payments to be made into the Post Office as supported by other banks which is important to me as my nearest Branch is a 60 mile round trip away. Also, Nationwide is impossible to contact by phone and the FAQ/chatbot is completely useless. When a human operator is reached they invariably to tell you to call another seemingly unmanned number, say they have no visibility of my account details or advise me to visit a local Branch. The staff at Branches cannot help with anything as they are just there to sell product. I summary generally a reliable bank with systems that work well but customer service when there are problems is dire. Reviewed on: 25th March 2026

Simple to use and reliable.

FlexAccount is simple to use and reliable. The banking app works well but it used to show you a breakdown of categories of spends which was helpful. Reviewed on: 25th March 2026

I would have given it 5 stars but they used to have...

I would have given it 5 stars but they used to have massaging now this has gone and all queries now you ring join a queue and answer security questions and hopefully someone will answer your questions Reviewed on: 24th March 2026

Tha bank has branches and has a very good customer s...

Tha bank has branches and has a very good customer service Reviewed on: 24th March 2026

Nationwide Flex account, best ever

Since we transferred our account to Nationwide 18 months ago (following closure of our longterm bank) we have found that the support and safeguarding of our account second to none. Reviewed on: 24th March 2026

Nationwide excellent

Been with Nationwide for over 30 years, always had excellent service and never experienced any problems. As well as current account I have a credit card, savings account and ISA's with them Reviewed on: 24th March 2026

100% recommended

Friendly staff. Excellent app and on line service Reviewed on: 24th March 2026

Very efficient

When I have had a queery it has always been dealt with very efficiently by the staff at the local branch. It is a big help having a branch where you can actually speak with a person. Reviewed on: 24th March 2026

Nationwide all the way!!!

Nationwide has been my bank since 2017. The past few years what they have been able to do for their customers is astounding. I have had the fairer share payment of £100 for the past 3 years, plus when they teamed with virgin money, Nationwide gave all their customers £50 just for being a loyal customer. So its a no brainer for me Reviewed on: 24th March 2026

Easy and reliable experience since I was 16 and I ha...

Easy and reliable experience since I was 16 and I have no intentions of switching Reviewed on: 24th March 2026

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