Richard Merson's community profile page

Write a review

Go to business site

Viewing profile for,

Richard Merson

Total reviews written

Helpful marks given to their reviews

169

Times reviews seen

All reviews (5)

Review of the Nationwide, FlexAccount:

View on product page

Been with Nationwide for decades but...

Have been banking with Nationwide for decades without problems and up until recently I would have rated the customer service as excellent. However a recent issue with a transaction forced created a need to contact the bank and the experience was not good. The website is set up only to answer FAQs and call wait times to speak to an operator are 45 mins + at ANY time day or night. Operators give incorrect information and don't seem to be able to see or access relevant information and just provide a tel number to (Incorrect in one case!) another part of the organisation. I'm left feeling that I might as well just move to an internet only challenger bank like "Starling" and get same banking with no service and better interest rates. NW pretends to be a friendly B-S but has become as arrogant as any other bank. Not being able to use the Post office for paying in cash/checks (which other banks support ) is also a real drawback when one lives in a rural area. Reviewed on: 24th January 2026

Review of the Caravan Guard, Caravan insurance:

View on product page

Renewal quotes and easy to deal with.

Renewal quotes are reasonable and unlike my car insurance I do not need to ring up and question the sanity of the price and how it was calculated. Always polite and helpful when contacted. Regular magazine type emails form the company often contain useful and helpful advice/tips. Reviewed on: 21st July 2025

Review of the Caravan Guard, Caravan insurance:

View on product page

Easy to renew.

Easy to renew. Fair price. Local to me. Reviewed on: 11th October 2024

Review of the Nationwide, FlexAccount:

View on product page

Over 30 years in Nationwide and no problems

Been with Nationwide for over 30y and never had a problem with Current a/c or Mortgage services. Experience was seamless even when living abroad. Only gripe is their poor savings rates. Reviewed on: 25th August 2024

Review of the Caravan Guard, Caravan insurance:

View on product page

Good value insurance

Premium has not inflated rapidly over the years and renewal quotes are not so outrageous that contact needs to be made with provider every year to contest them back down to the expected level (Motor insurance providers are especially annoying with this sharp practice!). Please keep up the good service. Reviewed on: 31st July 2023

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.