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Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.38 (852 reviews)

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4.35

Based on 851 reviews, last reviewed 27th Feb 2025

700% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

69%

17%

Latest highest rating:

5

I've been with Nationwide for years, and their servi... I've been with Nationwide for years, and their service has been outstanding. Their insurance products are reliable, with great rates and an easy claim... Read more Reviewed on: 27th February 2025

Latest lowest rating:

1

So far an absolute joke of an establishment. So far an absolute joke of an establishment. I'm honestly stunned this is the same bank that is supposed to be regarded so highly for customer service... Read more Reviewed on: 27th February 2025

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexAccount reviews (851)

Review of the Nationwide, FlexAccount:

An honest building society

A company that actually cares for its customers. Any problems are quickly solved. Fantastic customer service. Reviewed on: 22nd November 2017

Something's gone very wrong at the Nationwide

I've been a customer with Nationwide for more than 20 years and over that time held considerable savings with them and a mortgage. I don't know what has happened in the last couple of years but they seriously need the regulators to take a look at their conduct and their claims to be a Building Society, I haven't had any of the so called 'fairer share' payments and it's now looking like Nationwide is now a bank - NOT a building society. They don't have the right in my eyes to abuse their position and straddle both sides of the fence. You are seemingly now expected to make them your key banker. That's wrong and misleading and goes against the idea of mutual status. Furthermore they have given the wrong impression to the public as recently ruled by ASA (Advertising Standards Authority) that they are not closing branches. Mine has closed in Tottenham which is an area that needs Building Societies close by not 'close by' in more affluent / profitable parts of London. Furthermore I put an application in to switch from HSBC to Nationwide. I had documents emailed to me relating to the switchover - but there's no trace of the application or any proper follow-through which concerns me about how they are handling information also. I've started a process of ending my business with them when it's now clear you can get much better savings rates and service elsewhere. Something has gone very wrong with this once much loved institution. People need to be aware of this. Reviewed on: 18th June 2024

I have been with Nationwide since I was 18 and have...

I have been with Nationwide since I was 18 and have always been so impressed with their service. This is the second year I have received £100 pounds from them as they share their profits with their members which is a great and fair incentive to be with them too. I would never switch to any other bank or building society. Reviewed on: 17th June 2024

A current account with many benefits, breakdown car...

A current account with many benefits, breakdown car assistance, travel insurance or mobile insurance Reviewed on: 12th June 2024

I have been with them many years and love that they...

I have been with them many years and love that they do not have shareholders except the customers. It makes them value for money and customers are getting a cashback this year. Reviewed on: 11th June 2024

Never had a problem with this service.

Never had a problem with this service. All payments have always arrived on time and, as for in-bank dealings, staff have been friendly. Reviewed on: 4th June 2024

Been with them for over 30 years

Been with them for over 30 years, never had a problem with them Reviewed on: 2nd June 2024

I've been banking with nationwide for over two years...

I've been banking with nationwide for over two years now after regularly switching accounts for the switch bonuses. Even with switch incentives from other banks I haven't been convinced to move away from nationwide. Customer service has always been great & available products regularly competitive Reviewed on: 28th May 2024

Very good bank I have had no problems at all.

Very good bank I have had no problems at all. Very friendly staff in branch and on the phone. Reviewed on: 28th May 2024

I switched from metro bank to nationwide and the sup...

I switched from metro bank to nationwide and the support I had was fantastic. We had a few admin errors but I was well looked after by the team in our local nationwide. Reviewed on: 28th May 2024

Great personal service

Although I do use the Nationwide banking app, I love that I can do my banking at my local branch where I can talk to real people face to face, The staff are so helpful, knowledgeable and friendly, and it's so nice to see how they go the extra mile for their elderly or less able customers. Reviewed on: 25th May 2024

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