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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.96 (314 reviews)

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3.96

Based on 314 reviews, last reviewed 4th Apr 2025

1200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

65%

10%

21%

Latest highest rating:

5

Customer Loyalty properly earned. Despite an aversion to having a paid for account, Nationwide Flexplus works out cheaper than paying for the packaged elements separately. Also they ac... Read more Reviewed on: 4th April 2025

Latest lowest rating:

1

Disappointing NW Flexplus Mobile Insurance Experience I’ve been a Nationwide FlexPlus account holder for five years, primarily attracted by the additional mobile phone insurance. Until this month, I hadn’... Read more Reviewed on: 24th December 2024

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexPlus reviews (314)

Review of the Nationwide, FlexPlus:

Good product with decent ancilliaries for an ok price.

Having been with an 'ethical' bank for a while who turned out to be anything but when it came to hiding thing from customers I decided it was time to switch. I wanted to bundle in certain annual policies so they were all in one place and provided the cover I needed. Nationwide's Flex Plus account costs me £120 per year in subscription fees which after replacing 2 x breakdown policies and my annual holiday insurance has worked out slightly cheaper all in. The account is easy to run with online banking and the Nationwide app, I've never needed to speak to their call centres and have only been into branch when I needed to pay coins over the counter. I have had no real reason to complain since opening the account (13 months ago) although there are some things I wanted (or still want) to improve. Details of these are below: - Branches will only take 5 x coin bags per account by day. Bit of a drag the first time I made the trip into town to pay in loads of coins I'd saved only to have to go back again. - No cover for motorcycles on the breakdown cover (this was actually changed after I'd been with them about six months so no longer an issue - very pleased) - Debit cards not contactless (Nationwide now support ApplePay however so I'm sorted now as I use an iPhone, it would still be an inconvenience if I didn't). All in all the account fulfils my needs with the extra bonus of identity theft protection and extended warranty (neither of which I'm particularly fussed for but will probably come in handy should I ever need them). In the limited contact I've had with Nationwide staff they've been friendly and professional although have the same annoying habit of trying to sell you something whenever you speak to them, I'm happy enough to say no though so not too much of an issue. Reviewed on: 25th August 2015

Great, clear and easy

Everything has always been crystal clear with Nationwide; English is not my first language so banking lingo can be a bit intimidating. The staff is always clear and concise, and their website has all the info I need. Plus, it's a no frill bank account with a few nice perks. Highly recommend it! Reviewed on: 26th February 2025

Just about worth it

I've had very poor experience with Nationwide when making a claim on the mobile phone insurance element of the FlexPlus account in the past. It was so bad that I left them altogether. Since being back my experience has been neutral. I'm not pleased at the price hike but I do at least qualify for the fairer share payment Reviewed on: 26th February 2025

FlexPlus best value for money acct.

I’ve had a FlexPlus account with Nationwide for years and find the add ons very good value for money, especially the travel insurance you can book holidays knowing you are covered for most eventualities, should the worst happen. Reviewed on: 26th February 2025

Competitive Travel Insurance Included

Despite having to pay for the account, the additional services make it well worthwhile and in particular the travel inurance is very competitive with dedicated insurance companies. Reviewed on: 26th February 2025

Service Quality

Service on line and by phone is excellent Reviewed on: 26th February 2025

Flexplus Account

Have been a Nationwide customer for many years and have always found them to be helpful and have a professional approach to customer service. In addition the Flexplus account offers good value for money. Reviewed on: 26th February 2025

A very good bank

Always helpful, polite quick to answer if you call them and always helpful in branch. Been with them a long time and never had any problems even when I was scammed they were quick to call me and get my money back. Reviewed on: 26th February 2025

Disappointing NW Flexplus Mobile Insurance Experience

I’ve been a Nationwide FlexPlus account holder for five years, primarily attracted by the additional mobile phone insurance. Until this month, I hadn’t needed to make a claim. However, when my son accidentally broke the back cover of his iPhone 12 Pro Max, I finally had to use the service. While the claim and approval process were straightforward, the experience quickly turned into a nightmare. The approved repairer, Pocket Geek TechRepair (managed by Assurant), replaced the original battery, which was at 78%, with a non-Apple-approved battery. This caused the phone to become unusable, constantly restarting. I had to visit the store three times to have the original battery reinstalled so the phone would work again. Additionally, they replaced the back cover with a counterfeit part. After paying a £75 excess fee and £13 monthly for five years, I was left with substandard, fake parts. When I raised the issue, the insurance provider claimed this was in line with their terms and conditions, which state that "readily available parts" can be used. However, I don’t believe this should mean counterfeit components. It feels like the provider interprets the T&Cs to suit their convenience, leaving customers with a poor-quality service. Reviewed on: 24th December 2024

Banking made easy

Found everything to be straightforward and beneficial. The app is excellent and feels very secure. Linked regular saver was good all in all couldn’t fault this account. Reviewed on: 5th December 2024

Branch Manager treats vulnerable customer badly

Wednesday 27th November 2024 Dear Debbie Crosbie CEO for Nationwide and Senior leadership team. I am raising this letter has matter urgency the way I was treated by David Belson senior Branch Manager today 27 Nov. 24 approximately 16.00 pm at the Coventry branch. He made my mental health worse today and the way he treated me also shocking. Background to this , today I phoned up nationwide over my account not been upgrade and information I received from my local branch yesterday also in respect of my upgrade not working. I phone up this morning to raise this and did say I pop into Coventry to speak with branch manager too. Up on this afternoon I pop in to above branch to speak with branch manager rob who was helpful at first and sorted my upgrade account and then was talking about the complaint also contracting nuearton branch also in respect of the other issue too. While speaking to rob he popped out to then a second manager called David Belson came in who seem over rude and not very supportive at first. The communication and themed turned very quickly he was sticking up for nationwide, he at one point turned round to me and said well if you accusing nationwide nationwide can he says you are at fault. He then started laying down the law and saying this how nationwide going to be dealing with your complaint not how I want it to be. In my view he came across really angry and rude and felt threated at one mine this when I started to recalled which I am allowed to do he asked me to level even when I done 0 wrong asking for his details and senior director details is allowed. He also told rob the branch manager not to speak by using hand method, he refused to let me write information down. He also called security too which totally joke. I was extremely shocked, and my mental health not been great now I had to take extra information too He caused the incident and the way he treated me also I am asking for someone urgent too call me including the area director David baker who David Belson refused to provide me. His unwanted comments and way he was has cause this . Its my view rob the branch manager well probably say different story that’s fine This well not be going away PS LIKE TOO ADD BEING BUILLED BY DAVID BELSON SENIOR BRANCH MANAGER FOR NATIONWIDE COVENTY Reviewed on: 28th November 2024

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