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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.97 (316 reviews)

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3.98

Based on 316 reviews, last reviewed 13th Apr 2025

1400% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

65%

10%

21%

Latest highest rating:

5

Been a customer since 1985. Been a customer since 1985. No desire to change. Great service, great App, great value products and services. Reviewed on: 13th April 2025

Latest lowest rating:

1

Disappointing NW Flexplus Mobile Insurance Experience I’ve been a Nationwide FlexPlus account holder for five years, primarily attracted by the additional mobile phone insurance. Until this month, I hadn’... Read more Reviewed on: 24th December 2024

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexPlus reviews (316)

Review of the Nationwide, FlexPlus:

Fab application process from start to finish

Brilliant website, app, comms, got my sign up bonus faster than advertised. The app has better functionality than First Direct and I like the fact it is a Mutual. Reviewed on: 3rd December 2021

Really great in branch experiences - the staff are f...

Really great in branch experiences - the staff are friendly and polite even when busy and remember regular customers. They are the only bank in my town with a physical branch and that is highly valued int he community. They do close for linch sometimes and are not open on Fridays, but I think a little inconvenience is worth it, to support actually having a branch at all. It is especially useful for me as I am a yoga teacher and am often paid in cash. Reviewed on: 5th March 2025

No Faff Banking

Excellent Service, Good Road Map and No Faff products. Reviewed on: 5th March 2025

Great, clear and easy

Everything has always been crystal clear with Nationwide; English is not my first language so banking lingo can be a bit intimidating. The staff is always clear and concise, and their website has all the info I need. Plus, it's a no frill bank account with a few nice perks. Highly recommend it! Reviewed on: 26th February 2025

Just about worth it

I've had very poor experience with Nationwide when making a claim on the mobile phone insurance element of the FlexPlus account in the past. It was so bad that I left them altogether. Since being back my experience has been neutral. I'm not pleased at the price hike but I do at least qualify for the fairer share payment Reviewed on: 26th February 2025

FlexPlus best value for money acct.

I’ve had a FlexPlus account with Nationwide for years and find the add ons very good value for money, especially the travel insurance you can book holidays knowing you are covered for most eventualities, should the worst happen. Reviewed on: 26th February 2025

Competitive Travel Insurance Included

Despite having to pay for the account, the additional services make it well worthwhile and in particular the travel inurance is very competitive with dedicated insurance companies. Reviewed on: 26th February 2025

Service Quality

Service on line and by phone is excellent Reviewed on: 26th February 2025

Flexplus Account

Have been a Nationwide customer for many years and have always found them to be helpful and have a professional approach to customer service. In addition the Flexplus account offers good value for money. Reviewed on: 26th February 2025

A very good bank

Always helpful, polite quick to answer if you call them and always helpful in branch. Been with them a long time and never had any problems even when I was scammed they were quick to call me and get my money back. Reviewed on: 26th February 2025

Disappointing NW Flexplus Mobile Insurance Experience

I’ve been a Nationwide FlexPlus account holder for five years, primarily attracted by the additional mobile phone insurance. Until this month, I hadn’t needed to make a claim. However, when my son accidentally broke the back cover of his iPhone 12 Pro Max, I finally had to use the service. While the claim and approval process were straightforward, the experience quickly turned into a nightmare. The approved repairer, Pocket Geek TechRepair (managed by Assurant), replaced the original battery, which was at 78%, with a non-Apple-approved battery. This caused the phone to become unusable, constantly restarting. I had to visit the store three times to have the original battery reinstalled so the phone would work again. Additionally, they replaced the back cover with a counterfeit part. After paying a £75 excess fee and £13 monthly for five years, I was left with substandard, fake parts. When I raised the issue, the insurance provider claimed this was in line with their terms and conditions, which state that "readily available parts" can be used. However, I don’t believe this should mean counterfeit components. It feels like the provider interprets the T&Cs to suit their convenience, leaving customers with a poor-quality service. Reviewed on: 24th December 2024

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