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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 4.43 (359 reviews)

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4.43

Based on 359 reviews, last reviewed 12th May 2026

90% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

66%

10%

20%

Latest highest rating:

5

A great product with quality service. A great product with quality service. Automatic rewards with the Fairer Share scheme is great. App is easy to use but sometimes lacks certain features... Read more Reviewed on: 17th April 2026

Latest lowest rating:

1

Beware, Flexplus travel insurance is worthless NW Flexplus travel insurance underwritten by Aviva is not worth having. We claimed once with Nationwide's previous underwriter and it was very easy. H... Read more Reviewed on: 12th May 2026

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexPlus reviews (359)

Flex Plus Travel Insurance - seems fine unless you actually need to use it

I’ve been a Nationwide Customer for 20 years and been paying for a Flex Plus Account with travel insurance for ~10 years. Thankfully I’ve never had to use it. Until COVID-19 that is. Nationwide Insurance have made an absolute ordeal out of trying to claim any money back, requesting document after document, reducing the amount I could claim at every turn until I eventually made my peace with getting around £300 back (out of an original £2000 outlay). Now it seems after more wriggling and document requesting, I’m not even getting that. Disgusted with the way I’ve been treated, to say the least. Reviewed on: 10th March 2021

Good banking experience

Nationwide have been an excellent bank for current account and credit card. Their online banking and app are really easy to use. Reviewed on: 10th March 2021

Because you are better than Metro Bank

The best. The best. The best. The best. Reviewed on: 4th March 2021

Very happy with it

Very helpful n easy to understand n use Reviewed on: 19th February 2021

Best bank account with insurance benefits

This is the most useful bank account I have since it comes with mobile insurance, travel insurance and breakdown for £13 per month which is a bargain. I would recommend Nationwide to my family and friends with any hesitation. Reviewed on: 18th February 2021

Hassle free banking

For a reasonable monthly charge you get a competent banking service and useful benefits - travel insurance, vehicle breakdown and mobile insurance. Reviewed on: 17th February 2021

trystworty

excellent friendly service,top service Reviewed on: 16th February 2021

Great service and value you can trust

The package represents exceptional value but the main selling point is you can trust Nationwide. Reviewed on: 8th February 2021

Threatened to close account if I complained to the Financial Ombudsman

I made a complaint to the financial ombudsman regarding charges on my account. Nationwide customer service called me and told me they were giving notice to close my account because I had complained. They said I could keep a bank account if I didn’t complain about an wrong doings they did and would monitor my account for any complaints in the future. If I made another complaint about something they did wrong my bank account would be closed. Can’t believe a UK bank can operate by threatening its customers. Reviewed on: 27th January 2021

Utterly useless don't use them

Utterly useless don't use them, complained about staff in local branch and was told I was abusive & voilant towards them. All I asked for was replacement card as it gets refused everywhere as won't swipe or use in machine. They said at counter can't do anything you have to phone call center,. Reviewed on: 19th January 2021

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