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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.98 (321 reviews)

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4.00

Based on 321 reviews, last reviewed 13th Jun 2025

11% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

65%

10%

21%

Latest highest rating:

5

Have been with Nationwide for many years and they ar... Have been with Nationwide for many years and they are just brilliant! Customer service is excellent. Helpful and efficient- so friendly! They make eve... Read more Reviewed on: 13th June 2025

Latest lowest rating:

1

Let me down completely in my hour of need After years of having this account for the cover benefits I actually needed to call on the breakdown recovery today as my battery is flat and I'm on h... Read more Reviewed on: 27th May 2025

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Nationwide FlexPlus reviews (321)

FlexPlus gives added value

Flex Plus perks (mobile phone insurance, breakdown cover) are well worth the £13/month. Used both more than once. Great customer experience. That's not to mention the better interest rate. Reviewed on: 15th January 2020

Best packaged account

Best packaged account, great customer service. Reviewed on: 14th January 2020

Great account

I love this account and the benefits that come with Flexplus Reviewed on: 6th January 2020

Definite decline in quality recently

Having been with Nationwide for almost 9 years and having everything from a mortgage, insurance and paid current account with them i'm dismayed to say that in the last 18 months the quality of their products has declined massively. The benefits of their paid account is no longer really worth it and their overdraft fees are complex and poorly explained. The biggest issue is with the quality of their customer service. As an example i recently sent a message through their online messaging system to advise my credit card had stopped working and asked why, they advised that over a month ago they had detected possible fraudulent activity on it, cancelled it and sent a new one at the time. I don't use my card often which is why i had only just discovered it wasn't working. Putting aside my grumble that they hand't bothered to inform me at the time they had done this, I reminded them that it was now over a month later and they should have worked out from my message that i was oblivious to any new card being sent and had obviously not received it. The response from them was the text equivalent of someone shrugging their shoulders! I had to respond and ask them to send a new one...again. This hasn't been an isolated incident I have has a few other experiences where the agent on the other end just seems to be working from a script and piecing the response together from templates which make no sense and don't take into account the context of the issue or level of understanding the customer displays. This is the quality of customer service you can expect from Nationwide Reviewed on: 3rd January 2020

TERRIBLE INSURANCE PROVIDER

over 6 replacement phones sent and still not been sent an acceptable replacement. Also raised the price and reduced the benefits Reviewed on: 8th December 2019

Fantastic building society

Always amazing service in branch Reviewed on: 8th December 2019

Brilliant Bank Account

Such value for money - all the insurances you get with this £13 a month account are excellent value. Reviewed on: 25th November 2019

Good

Good account with usable extras and good apps Reviewed on: 20th November 2019

Good

Good account, great benefits. Worth the money even with the recent changes Reviewed on: 19th November 2019

Terrible Customer Service

This insurance is only worth it if you are fairly sure you will not need to claim. Certainly, now that Nationwide is cancelling the interest on the current account, I would not touch this with a barge pole. Here is our experience. In June my wife fell and broke her arm in the mountains in Austria. She was helicoptered off the mountain and treated efficiently and kindly by the helicopter people and by the staff of Innsbruck Hospital, but we obviously occasioned quite a lot of expense in the form of bills that were sent to our home after our early return, midway through a two week holiday. I contacted Nationwide's emergency service while in Austria and they arranged an early flight home, an extra seat beside my wife on the plane, so her arm would not get knocked, and assistance at both airports with our luggage. Pretty good really. But there were some early warning signs. Nationwide never once contacted me by phone or e-mail to give me information; so we were left on tenterhooks for some time about whether the flight home had been booked or not. Actually, my holiday company Inntravel were much more helpful and hands on. Indeed it was Inntravel that provided me with the details of a flight home and a contact at Inghams with whom to book it - information which I then passed on to Nationwide. While Inntravel contacted me to ask how things were going, there was no such contact from my Insurance Company, who never voluntee3red a single unsolicited communication. I always had to ring them. Not only that, but every e-mail they sent me while we were in Austria included the words, "We have been trying to contact you without success." This added to the stress because we imagined that they were trying to communicate important information that wasn't getting through. I only realised that this was a lie, when we got home and all e-mails continued to contain this line. What sort of company begins every e-mail to its customers with a lie? Of course, what they were doing was lazily re-using old-mails as templates - which sometimes resulted in miscommunication bordering on incoherence. While at home we got 5 bills. I paid one for a small amount with my credit card, but the others I forwarded to Nationwide for payment. Sending stuff to Nationwide is difficult because they use an ungainly link which occurs in one of their often mildly irrelevant e-mails about "trying to contact you without success". This works ok when you have everything to hand, but falls down when you get bills arriving in dribs and drabs, because the link disappears ever time you use it; so then you have to ring them up and ask for another link to send them the next bill, and then of course they send you another e-mail telling you that they have been trying to contact you without success. All of this would have been only mildly annoying if they had been paying the bills that we had been dutifully and promptly scanning and forwarding. One bill from the Innsbruck Hospital was followed by a reminder and an additional administration charge. I rang Nationwide, got another link and forwarded it. Then we got another bill, the same one again with an admin charge added and 4% interest, and a threat that they would be sending debt collectors. This was adding to the stress felt by my wife, whose recovery was going depressingly slowly. Unfortunately, ringing Nationwide about a problem is as bad as ringing Virgin about a faulty telephone line: you never speak to the same person twice, you always have to explain everything all over again, the person you speak to sounds competent and professional - and then nothing happens. A sum of money appeared in our bank account recently. We believe this may be in settlement of our "curtailment claim". We have received no communication from Nationwide explaining what this sum is for, or how it was calculated. Each week we ring them and ask for a written statement of what bills have been paid - just for our peace of mind- but nothing happens. John Pye Yorkshire Reviewed on: 24th September 2019

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Nationwide: FlexPlus reviews

11% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Nationwide: FlexPlus now

Nationwide FlexPlus reviews (321)

FlexPlus gives added value

Best packaged account

Great account

Definite decline in quality recently

TERRIBLE INSURANCE PROVIDER

Fantastic building society

Brilliant Bank Account

Good

Good

Terrible Customer Service

Do you have a different Nationwide product?

Want to see more from Nationwide?

Student Current Account

Select Credit Card

Regular Savings

Join Smart Money People

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