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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.98 (321 reviews)

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4.00

Based on 321 reviews, last reviewed 13th Jun 2025

11% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

65%

10%

21%

Latest highest rating:

5

Have been with Nationwide for many years and they ar... Have been with Nationwide for many years and they are just brilliant! Customer service is excellent. Helpful and efficient- so friendly! They make eve... Read more Reviewed on: 13th June 2025

Latest lowest rating:

1

Let me down completely in my hour of need After years of having this account for the cover benefits I actually needed to call on the breakdown recovery today as my battery is flat and I'm on h... Read more Reviewed on: 27th May 2025

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Nationwide FlexPlus reviews (321)

Had this account for years

Reliable, with simple online banking/app. I claimed on my phone insurance once and it was so quick! Reviewed on: 15th September 2019

Fantastic account

All the benefits included in this account are worth every penny for the monthly fee. Reviewed on: 2nd August 2019

Excellent account

The FlexPlus account has incredible benefits attached. I'd recommend it to anyone for £13 a month, it's amazing. Reviewed on: 8th July 2019

Very disapointing

After upgrading my travelinsurance to ensure I was fully covered, I was left disappointed when my return flight ticket from Napal was cancelled by Jetairline and Flexplus would not cover the replacement ticket I bought. The first phone call I made regarding the claim was rejected and the reason given was because I had not chosen the “Travel distruption” option on my policy. After doing some research and looking into my policy, I called back and informed them to play the call I had originally made repeating “is this a comprehensive cover? And the person on the line saying yes”, the lady was very nice and told me, I am sorry we had many calls regarding Jetairline but we have recieved an email from head office to reject all claims regarding to fiancial difficulties of the airline, only claim acceptable would be weather related issues. When i asked where in the policy this was desrcibe, she was unable to respond. Having had two different reasons for not accepting my claim, I reseached the “Flexplus” policy online and on the first page of Nationwide it clearly says any cancellation up to £5000 is acceptable. The stress I have been through to one side, having had paid for a false insurance is even worst. DO NOT BUY THIS INSURANCE. I have a friend that been on the same trip and her claim was fully acceptable by halifax insurance. Reviewed on: 23rd April 2019

The travel insurance is appalling. AVOID. Zero star rating!

Do not rely on this travel insurance. We booked a holiday. Months after booking my husband was ill, but recovered and was fit to travel. I rang just to inform the insurers of his up to date medical history. They refused cover and refused to renew the annual policy. As the booked holiday was after that renewal date, they refused to cover it. They told us our options were: -Cancel the holiday at our own expense; -Travel without medical cover (to the USA! Er, no!); -Arrange alternative cover at our own expense. We found alternative cover, after hours of stress. It took a complaint to the Financial Ombudsman to reclaim this money (hundreds of pounds). Utterly appalling. Nationwide tout this benefit - in fact it’s worthless. Reviewed on: 20th March 2019

Flex Plus - great account

Had a great experience with Nationwide, so much so all our family have an account with them. The travel insurance, breakdown cover and phone cover that comes with account works well too. Reviewed on: 4th February 2019

Do not use

Had a 200 pound claim for a cancelled flight and they have asked for different info each time, hard to upload details and poor customer service....avoid Wish I could give 0 star Reviewed on: 19th January 2019

benefits with account and great service

They use UK call centre, have benefits with account, great service, great products Reviewed on: 13th January 2019

FlexPlus

Love the flexplus account - the travel insurance is great, so is the phone insurance and the car recovery service is brilliant I have had to use it quite a few times and its pretty dependable. Reviewed on: 13th January 2019

Great Package Account

We have had the Flex plus account for a few years now and it's great it includes, worldwide travel insurance, phone cover and car breakdown cover. We so far have only used the phone insurance but it has been well worth the money and the experience has been quick & easy Reviewed on: 12th January 2019

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