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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.98 (321 reviews)

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4.00

Based on 321 reviews, last reviewed 13th Jun 2025

11% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

65%

10%

21%

Latest highest rating:

5

Have been with Nationwide for many years and they ar... Have been with Nationwide for many years and they are just brilliant! Customer service is excellent. Helpful and efficient- so friendly! They make eve... Read more Reviewed on: 13th June 2025

Latest lowest rating:

1

Let me down completely in my hour of need After years of having this account for the cover benefits I actually needed to call on the breakdown recovery today as my battery is flat and I'm on h... Read more Reviewed on: 27th May 2025

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Review Nationwide: FlexPlus now

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Nationwide FlexPlus reviews (321)

useless and more work than justified

When trying to make a claim you have to jump through multiple hoops and fill lout a lot of paper work. After 2 hrs of being on hold to even begin a claim and 5 weeks for the claim to be reviewed they cut the cost of the claim down to 1/3, then took £50 excess. this left a pitiful amount and with the work put into getting the claim it would of been easier and more lucrative to cancel the policy. Reviewed on: 8th May 2020

Travel Insurance only useful until you make a claim!

I'm in total agreement with some recent reviewers here. My wife's diagnosis of Myeloma after we had booked a holiday meant we had to cancel the holiday and claim. It first took a ridiculous amount of time to convince the company (UK Insurance) that we were 'eligible'. Then, having submitted all the relevant documents in a very clumsy uploading system we heard nothing for two months. I was then forced to call them during the Covid 19 crisis and waited over an hour before the phone was picked up, to be told that they were missing a document for the claim. The travel company had sent a cancellation invoice (which we had uploaded with our claim) indicating quite clearly the amount of deposit we had paid, but I was obliged to call them again, and after 4 exchanges of emails Nationwide finally submitted our claim. We've now switched accounts to Flexdirect, because Flexplus is all but worthless on its current abysmal rate of interest. The generous interest when we first opened the account paid for about half the monthly charge. Not now. Reviewed on: 29th April 2020

5 STAR RATED TRAVEL INSURANCE UNTIL YOU TRY TO MAKE A CLAIM.

I BOOKED A HOLIDAY BACK IN MAY 2019 FOR TRAVEL IN MAY 2020.THIS HAS NOW BEEN CANCELLED DUE TO CORONAVIRUS.LIKE MOST PEOPLE IN MY SITUATION I HOPED TO RECEIVE A CASH REFUND.MY TRAVEL COMPANY HAS ONLY OFFERED REBOOKING OR A VOUCHER,NO CASH REFUNDS,ADVISING ME TO GO THROUGH MY TRAVEL INSURANCE FOR A CASH REFUND.I CONTACTED NATIONWIDE ASKING FOR A REFUND,AND ALTHOUGH MEETING ALL THE CRITERIA IN THEIR POLICY BOOKLET,THEY SAID I WAS NOT COVERED BECAUSE THE TRAVEL COMPANY HAD OFFERED AN ALTERNATIVE.LIKE SO MANY I WANT MY MONEY BACK.THESE VOUCHERS COULD END UP BEING WORTHLESS.MANY TRAVEL COMPANIES COULD END UP GOING OUT OF BUSINESS.I POINTED OUT THESE CONCERNS TO NATIONWIDE, ONLY TO BE REPEATEDLY TOLD IT WAS NOTHING TO DO WITH THEM.TO SUM UP THE NATIONWIDE WORLDWIDE TRAVEL INSURANCE THAT COMES WITH THE FLEXPLUS ACCOUNT,IS SUPPOSED TO BE 5 STAR RATED,BUT IS NO BETTER THAN THE MOST POORLY RATED TRAVEL INSURANCE.THEIR POLICY BOOKLET IS NOT WORTH THE PAPER IT IS WRITTEN ON,AND WHEN YOU DO NEED TO MAKE A CLAIM,THEY WILL DO EVERYTHING IN THEIR POWER TO AVOID PAYING YOU. Reviewed on: 29th April 2020

Brilliant Account for the fee

The benefits you get with this account are amazing for only £13 a month. The worldwide travel, mobile phone and breakdown cover are great value. Reviewed on: 28th April 2020

Current account

Does what it says on the tin. Keep money secure and pays bills. Reviewed on: 27th April 2020

Travel Insurance is absolutely useless

I was originally with Midland Bank who became part of HSBC. Very good service including insurances. In my local town they closed the branch even though it was ALWAYS busy. Rather thank have to drive 12 miles to the nearest HSBC branch I switched to SANTANDER in Romsey and the manager there was wonderful and ran a very efficient branch. Despite all of her efforts SANTANDER closed this branch and I signed up to Nationwide in Romsey. All seemed good on paper until you have to claim on their travel insurance. What a bunch of useless time wasters. If you like being on hold for over an hour then that is fine! They don’t phone when they promise they will and their upload documents on the web page is awful. Just spoken to somebody now after being listening to Music on Hold for 2 hours! Really poor show. As soon as my claim is sorted I will be changing banks as I do not expect to treated like this. Reviewed on: 13th March 2020

Very poor customer service

I have Nationwide FlexPlus Insurance and was stranded in Napal last year after my flight was cancelled due to airline failure. Nationwide did not pay a penny nor were they any help (even though I had paid additional est £80 for the coverage in Napal). In my travel group there was 15 other people who got a full refund or partial due to this event. Many had insurance with Halifax which were great in helping them and even calling them in Napal to ensure they are ok! That aside, I did not teach my lesson and I still stayed a loyal customer. I am travelling to Bulgaria Friday and I have not managed to reach a customer service and ensure I am covered for the past week. I just tried again and after holding the line for 13 mins I got disconnected. The customer service is appalling and I will be changing my insurance. The bank doesn't do anything, the helpline keeps passing you around and so on. Reviewed on: 2nd March 2020

Reliable, useful bemefits

Oneline Banking is very easy too! Reviewed on: 9th February 2020

A great set of perks for a great price

Saved so much money on travel insurance, mobile and breakdown cover by combining them with my flex plus account. The linked saver is an amazing rate too. The mobile app is one of the best around from a mainstream bank. Reviewed on: 26th January 2020

Good

Friendly too, probably the best bank I've been with Reviewed on: 17th January 2020

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