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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.98 (321 reviews)

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3.99

Based on 321 reviews, last reviewed 13th Jun 2025

81% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

65%

10%

21%

Latest highest rating:

5

Have been with Nationwide for many years and they ar... Have been with Nationwide for many years and they are just brilliant! Customer service is excellent. Helpful and efficient- so friendly! They make eve... Read more Reviewed on: 13th June 2025

Latest lowest rating:

1

Let me down completely in my hour of need After years of having this account for the cover benefits I actually needed to call on the breakdown recovery today as my battery is flat and I'm on h... Read more Reviewed on: 27th May 2025

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexPlus reviews (321)

Review of the Nationwide, FlexPlus:

Bad service

Was taken ill on holiday abroad with heart condition and admitted to hospital immediately put claim in via phone/online could not share all documents online, trying to ring is a joke on hold over an hour each time. Then mu online claims got cancelled. Sent documents in post had text acknowledgement f paperwork in post but no claim number. Try to call to progress claim closed Tues and Thursdays other days can't get though been nearly 3 months post claim now. Always used never claimed terrible service Reviewed on: 9th May 2023

Good account however the Mobile Insurance is completely dreadful.

Good overall account, credit interest, free worldwide atm withdrawals, worldwide travel insurance. However the mobile phone insurance provided by lifestyle services group is completely dreadful. Water damage to my handset. Day 1 - Made claim and sent handset to Ashford to be repaired by Royal Mail special delivery. Day 11 - Recived handset back repaired. Day 12 - Handset stopped working with the same fault and called them immediately to report this (evening ) Day 13 - Handset sent back to be repaired Day 18 - Still waiting for the handset to be returned Made multiple telephone calls, no one can provide a date to when I'll get a repaired or replacement handset. Reviewed on: 19th October 2017

Travel Insurance

I had requirment to claim for canclation of a weekend break dur to my whife being medicaly unable to travel. I needed to claim for the costs of flights and the first nights accomodation. A quick phone call and everything was sorted instanty over the phone a fantastic painless process I am highly impressed. Reviewed on: 24th September 2017

Easy access account

I love my bank, it's an easy online account which I can keep an eye on. I can notify them if there are going to be any changes to my spend so there are no embarrassing blocks. Everything is in control at a touch of a button. I also have a credit card, savings account and my Mortgage with them. I can see all accounts in one place keeping me in control of my finances. Reviewed on: 19th September 2017

Overcharging for "upgrades" to travel insurance, and new policy wording.

Nationwide charged over £100 for pre-existing conditions that cost around £20 with another company. If you're planning to stay with Flexplus after 21st September 2017, read the new wording carefully. There are loads of changes in the booklet that aren't highlighted in the covering letter. Reviewed on: 21st July 2017

Travel Insurance and Breakdown Cover included

FlexPlus from Nationwide offers the above insurances for only £13 per month which is super value from a creditable and reliable company. Reviewed on: 19th July 2017

All- inclusive insurance

wide range insurance and great banking for £10 a month- bargain! Reviewed on: 4th July 2017

Great bank, best yet

Really easy to deal with, over the phone or, as I prefer, face to face Reviewed on: 22nd June 2017

Overcharging for Travel Insurance DeclarTions

Have Two travel insurances currently running Nationwide wanted £86 for a declared condition other insurance company wanted £0 . Makes £10 a month seem not so attractivr Reviewed on: 12th June 2017

Flex Plus from Nationwide

This is a super card to have as you get car breakdown cover and travel insurance cover for just £10 a month. There are plenty of local premises and friendly staff too. Reviewed on: 8th June 2017

Wonderful customer service

On last day of my holiday in Turkey I made a debit card cash transaction in an ATM. On my return home I discovered that a double payment was debited from my account. Customer services were great giving me reassurance, liaising with Turkish Bank and eventually crediting my account with disputed amount. Reviewed on: 9th February 2017

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